Snatch Casino - general discussion (page 7)

Hello, are you sure about the CPF?

Look what I just found in the complaint:

"Hello Vanderlan97,

Based on the screenshots you provided, you requested for a withdrawal on a different CPF number than you should have. Can you please try to request to the correct one and let us know the outcome?"

I also believe this is the case, so let us know once you tried, please.

Regarding the rejection of the complaint, I did not reject anything, you just decided in favor of the casino despite my arguments and in 99% of cases you decide in favor of the casino. So your ratings are worth nothing, as they are far from facts and practice.

Of course they don't have an unresolved complaint! Because you all rejected these complaints!

They did that to me too! I have proven several times, by means of screenshots, that my account has been verified several times! For months, the same or new documents were requested again and again! The casino has been convicted of lying several times! And yet it was decided in favor of Snatch!

Believe me, I did the same screenshots and other things were provided, but as usual, the casino won and everything that the administration says here that they are for players and so on, these words are worthless.

Closed as unjustified - not rejected.

You were both given the time and energy the same as other players seeking support.

I'm sorry, but both got the explanation in the complaint thread.

Sometimes the casino is simply right. Try to accept that, and don't let your experiences damage the chances of others.

Despite all having been fully explained many times, I'm sure you won't listen to the reasons.

That's a lie and you should know it, because we provide this information publicly every single month. Here are the last 2 months.

No lies, why are you calling me a liar? Do you want to communicate legally? Or do you think you can say whatever you want? As for me, you showed the simplicity of the picture, but I’m speaking in fact and that’s exactly what I had and not only me alone. Watch your language.

No, we didn't. We rejected 54 and approved 33 submitted complaints, it's all visible publicly in the casino's detail. So once again, you spread information that isn't true. I warned you about doing this over and over again.

You said

"and in 99% of cases you decide in favor of the casino"

That's not true. So what is it if it's not true?

This is figurative, if you understand what it is)

Fair play of Anglo-Saxon origin or fairness in competition applies regardless of how a customer plays at any casino therefore this data should instead be included in the final evaluation. This correctness of behavior relating to online gaming in this case, in the truest term of the word itself, should be applied in its entirety and not only where the casino apparently gives or does not give a greater probability of winning (as you well know the % probability is always clearly in favor of the house/casino with percentages that average over 90%, in particular the wins that generate positive profits for the player, not considering the apparent figure of the RTP which includes all those small wins that do not generate positive profits for the same, I always repeat clearly to the disadvantage of the player therefore even playing with the bonus this percentage is lowered by a few points such as not to significantly affect the average probability of final winnings which is always around 5/10% maximum).

Ok, and what am I supposed to do with that?

It has nothing in common with the 2-month-old post you're now replying to - I'd say.

I really missed the clarity.

The only mention of the term "fair" I used back then was a "fair gambling codex"...

how does casino guru give such a high score to a casino that does everything not to pay? sorry but you guys don't care about the community. I've never seen a casino make such a point of not paying.

anyway, I'm already thinking that I won't receive it but I will continue to post each new excuse or nonsense for not paying. if they think I'm going to play and lose the money, they're wrong. I wait 1 year but I will report in all the forums what this casino has done to me.

Hey,

I'll start by saying that I'm sorry you're having problems with the casino in the context of withdrawals and verification. I would like to point out that you can take a look at the explanation of factors that we consider when calculating the Safety Index of Snatch Casino. This is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. I am providing a link to the Snatch Casino Security Index: https://casino.guru/snatch-casino-review#tab=js-tab-reputation

I should also add that, KYC can take a day or two weeks and also it is important to say, KYC does not affect the casino's rating, because the process and its length can vary for each player.

If you want to know more about how we rate casinos, don't hesitate to read the link, which may be useful in this regard.😊  https://casino.guru/our-casino-reviews

I would also recommend to check the user reviews section from time to time and make a decision based on them: https://casino.guru/snatch-casino-review#tab=js-tab-reviews

To help you understand how we are guided by casino rules, I am including the link: https://casino.guru/fair-gambling

I would also like to highlight the fact that you started a complaint. I think a casino with a relatively high rating there is a good chance that it will cooperate and try to resolve the complaint. Feel free to update us with how the situation is going regarding the complaint, as well as the casino's response.

Good luck!

Sorry to hear that, to make it pretty clear - you've made the best step by submitting the complaint. Untill the whole situation is explained, there is nothing concrete we can provide, I am afraid. So, at the moment, I will skip any judges from my end. We do not know the whole story yet.

For the same reason, the security index isn't going to change untill the complaint is closed. To be fair, the conclusion must be made first, so changing the index solely on someone's posts won't work. I hope you understand. 🙏

Try to be patient, please.

Thanks for sharing. Allow me to say ripp off would mean you are not going to be paid. This is quite different.

I'd say the most important part is, whether the casino abides by its own terms. Our limit may be outdated, you see?

Anyway, don't forget to update your complaint, please.

Have you removed this unproven yet? A complete scam and no payments and these are not unfounded words there are several friends who were also thrown by this casino, but the name itself speaks for itself: snatch 🤦 and the poor admins are trying to earn their money from this casino and not seeing what real players write and prove to us players who are directly faced with a deception from this casino that it is good and everything is wonderful there, which in fact is absurd.