The player from Germany was unable to access the casino website despite having funds in his player account. After he contacted the casino's support via email and had three pending withdrawal requests, the player still couldn't access the site. We suggested using a VPN service to access the account and awaited a response. However, the player failed to respond within the given time frame, leading us to reject the complaint due to the lack of further investigation.
Snatch Casino - Player can't access casino site.
Amount: €1,000
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
As of today, I am not able to access the casino website. There is money in the player account.
Automatic translation:
Public
Public
7 months ago
Dear Lukas1997,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
I checked the casino website just now and for me the website was accessible. https://snatchcasino.com/
Could you please advise if you contacted casino support via support@snatchcasino.com ? What was their response?
Do I understand correctly there is a withdrawable balance on your casino account? Do you have any active withdrawal requests pending in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Translation
Hello, when I follow the link I get the message page not available. There is currently money in the account. I also have three outstanding withdrawal requests.
I also contacted support via email.
Edited
Automatic translation:
Public
Public
7 months ago
Have you received any response from casino support regarding the pending withdrawal or any other outstanding balance on your casino account?
Could you please check if you can access the website using a VPN service and access your casino account?
I managed to access the casino website using a German VPN on this specific link:
I'll await your reply.
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