Snatch Casino - general discussion (page 9)

I would like to start by saying that nobody pays us for any evaluations.

However, as far as your case is concerned, I see that you have a problem with account verification. What specifically do you think the casino shouldn't ask for ? How long have you been unable to verify and withdraw money? Tell us more about it so we can try to assess the situation and try to help you. Unless of course you have already lost your money. 

Hello everybody.

I have a problem with this casino.

I played a deposit bonus.

I actually played 3 at the same time.

2x free spins of different values and one cash.

I completed the 3 bonuses, made a withdrawal of €350 and saw my balance drop to €140 as there was a maximum withdrawal.

Even though I don't see it written anywhere, it's ok.

I played again and won and made a withdrawal request for €500 this time.

To my surprise, the withdrawal was canceled and they took my winnings again and I was left with €144.

The finance department claims the right to take my winnings again because there were 3 bonuses with maximum withdrawal.

The first time, the casino had already withdrawn my winnings and left me with €140 available to withdraw or play.

I play, I win, I ask for the withdrawal and they take my money.

Anyone able to analyze this correctly??

I'm thinking about making a complaint

Hello!

Are you sure that this €140 wasn't meant only for a withdrawal?

Sometimes only after the successful withdrawal does the bonus end, and another one becomes available.

Can you perhaps paste in the casino's explanation? I'd say that would help a lot. 🤷‍♀️

I had 3 bonuses at the same time

But I ended up having the balance canceled 2x and it would probably be 3x but that has already passed and I lost the money and it is these attitudes that show the quality of a casino.

This casino is a mediocre casino.

They don't like paying

I'm leaving this casino

Sure thing, I would also leave if I were convinced it's not decent.

Still, I have not encountered many casinos that allow three active bonuses at the same time. If you don't mind, maybe you can share the casino's point of view on the whole situation.

Of course, it's optional. 🙂

The following is

The casino doesn't like to pay

It's all nothing more to say.

For me, all casinos that have deposit bonuses with maximum withdrawals are mediocre casinos

They don't like paying

🤷‍♂️

Fair enough; thanks for sharing. I'd say even a good casino may provide disadvantageous bonuses, but that's probably just me now.

One way or another, thanks for your user review too!

He can? 🤔

I doubt it, a good casino has no need for this, risking its image because of these mediocre bonuses

I DOUBT

Casinos can do whatever they like when it comes to bonuses. Some casinos provide great support agents, an exciting portfolio of games, decent cashback bonuses, and fair and square rules - but the standard scale of no deposit bonuses or sticky bonuses simply stinks. This is what I intended to say.

I hope you feel the difference.

i im waiting my withdraws 4 days. your department has asked me 100 documents. i have send them all correctly and they ask me i last screenshot of my bank username and adress.ibank accounts are restricted apps and dont allow this . i send them a photo with other phone to my phone and they dont accept it. im 10 years player and first time i am passing this. whats the real point for this thing?

Hello,

Do you have any idea what might be wrong with all these documents you have already provided? Has the casino explained or provided any kind of update or better instructions you may follow in order to pass the verification? I'm just asking to get a better idea about your situation.

Why do I have to withdraw these 140? And why can't I throw that money?

I don't understand the logic

Im waiting your response because they will scam me . They ask documents that are not existing.

@radka if you want i have all the emails and all the conversations

im waiting for your response and i wish to help me

Because sometimes the bonus only ends when you withdraw the money. It's strange what I've read and that you played with 3 bonuses at once but unfortunately it's true.

What do you mean- "And why can't I throw that money?" like why couldn't you keep playing with them or is it something else ? 

Hi, Radka is an admin on the forum so if you mean that you expect an answer in your complaint then Radka has nothing to do with it. As far as your documents are concerned, I saw that the casino asks you for something you say you can't provide. Did you try to ask the support how it would be possible or what you should do to get such a document ? 

However, I noticed that Kristina replied to your complaint a few minutes ago, so it would be best if you update her with what you have.

You can do so here on this link ⬅️

I hope it will be possible to help you to verify and withdraw your money. If you have something new, don't hesitate to let me know.

Yes, why can't I use that money to play instead of making a withdrawal?!

7 DAYS NOW and snatch casino keeps asking me some documents and same things. im afraid i will lose my winnings.i will update to you ......

I think it's because when the bonus ended, it ended with the withdrawal as it was said. If you were allowed to play with that money and you wagered more and the casino applied the fact that you won more than the bonus itself allows, they would let you keep what you can withdraw and take the rest, which many players don't like. So I think this is the better case.