Snatch Casino - general discussion (page 16)

I also won 640 but the maximum was 40. It was already known. Being twinned with iwild casino... I've been waiting for withdrawals for 20 days and before depositing 20 euros on snatch to be able to withdraw the 40 bonuses... I'm still waiting... you have to leave casinos with long withdrawals alone...

Oh you've been waiting for quite a long time, did the casino tell you why that is? 40 is the maximum cashout from the bonus you mentioned? 

If you need help, you know you can contact us, because this is not a convenient time to wait for money. 🤔

I'm waiting for the outcome of the withdrawal from iwildcasino...on snatch I have to make a deposit of 20 before withdrawing...being twinned I'm not going to give him 20...first withdrawal 40 from iwild..and it's already been over 20 days...

I understand completely, I would just ask you to write to the next casino in the thread that is dedicated to it. I know it's related, but let's not mix two different casinos here. Thank you, and of course if you need help, my suggestion still stands. 

Besides them, who are the other affiliates? Where can I find information about them... is gamblezen the same? Give us more information so we can stay away from these casinos.... I have over 200 registered sites on my browser and I'm dividing them into groups...

I'm sorry, but I couldn't understand your request.🤔

You can find all the reviews of the casinos on our site, together with all the information.

For example, Gamblezen is here, and they have their own thread related to this casino.

The same goes for the other casinos as well.

Was this helpful, please, or do you need to know something else? Let us know.

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Do you play it at this particular casino as well? Any nice winnings perhaps?

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Hi, is there anything else you would say about the casino besides one game? 

Hi all, snatch casino rejected a withdrawal request and this is not big news…..

this time they invented that I have to send the withdrawal to the same payment method that I used for the deposit…..

the problem is that the IBAN they indicated to me is the one where I have had withdrawals sent in the past but from which I have never, I repeat never made deposits.

Furthermore, the IBAN they indicated is for a closed current account.

how strange….

Has it ever happened to you?

Hello, it is quite common that it is recommended to withdraw by the same method where you deposit and therefore to the same place.

But if you say that the account where you should make the withdrawal is closed, I suppose that some alternative should be found. Have you told the casino that this is the case and can something be done about it? 

I can imagine that if you want to withdraw using some other method, it will be verified first and then the money will be withdrawn. 

However, I don't know how they would proceed in this case, so the best thing would be to find out from them and if that is not possible then we will try to help you.

What do you think?

Thanks Jaro for your comment, but there is a mistake in what you say:

the casino wants me to indicate as the withdrawal account a bank IBAN from which I have never made a deposit.

I used the IBAN in question for withdrawals, never for deposits.

Anyway, this morning the casino made the payments as requested by me, so everything seems ok.

Let's see how the next withdrawal goes.

Thank you

So sorry for the miscommunication on my part. 

But I see it's moved on and you've already got one. Do you also have the same IBAN for the other withdrawals?

Be sure to let me know what happens next. 🙂

But if I want to close my account..are they obliged to transfer the money to my account? I have never deposited and I would not like to deposit in this casino which is twinned with iwild casino.

You have won some money and now you want the casino to pay you and have a closed account at the same time, yes? I know I have come across cases where it was not possible to close your account before you want to withdraw money or when you are in the middle of the process. Doesn't the casino have this stated in the Terms somewhere? 

Anyway, if you won at the casino and you didn't break anything, you should be paid. On the other hand, it occurred to me that often when you withdraw for the first time, if this is the case, you have to make a verification deposit, so if the casino asks you to do that, you probably won't be successful without it.

So can you describe to me how it is?

Can someone explain to me how Snatchcasino can have a rating of 8.9?

They delay withdrawals and blame high workloads because it was Christmas and New Year, when people gamble the most...

Been playing for 17 years and I've never experienced anything like this.

Be careful it is twinned with iwild casino ..which is worse..I have been playing for 25 years...

Hi, this is the reason why their Safety index is the way it is.

As for the withdrawal, how long have you been waiting? Unfortunately, as far as the holidays are concerned, it is possible that the casino is still recovering a bit because it doesn't process withdrawals during these days and it is possible that they don't have many people. 

Of course, this shouldn't be the case now and since it's a week after the new year, they should probably have normal conditions. 

I also saw that you managed to file a complaint and if you don't get the money, our team will try to help you. 

The casino doesn't have a single unresolved complaint, so there is a good chance they will try to resolve this one as well. 

I hope it will be as soon as possible. 

Hi Jaro

Appreciate your opinions, feels better to me.

There are incredible emotional swings when you are exposed to this.

My account was verified on 31 Dec and then I have had 3x500euro withdrawals pending since 1 January.

What you should know is that I have 19,000 euros in the account after this.. If they then send a withdrawal of 500 euros every now and then, this will be unsustainable.

What worries me enormously are all the bad reviews I've seen afterwards on Trustpilot, among others, but also with you from the players. They have a ranking of 8.9 from you guys but when it comes to player votes it is very, very bad.

I really hope your Petronela can take care of this, I know your specialists are talented but at the same time it takes such a long time when you have a lot to do.