Snatch Casino - general discussion (page 15)

Hello, did you also get a message when it kicked you out of the game, because you had some error ? Do you have any bonus history or something like that where it would be visible that the bonus is completed or still not completed ? Have you contacted support about this problem ? 

Please let me know.

I don't have tpt nor did I get anything, there was simply nothing, the bonus didn't get me anything, it wanted 3 more spins to be completed, I won a round at 78 euros and from then on there was neither money, nor the bonus, nor anything, I had the 5 euros they gave me stay

Sure, and you contacted support, what do you have to do in this case ? 

The thing is, I don't know what to do

It's probably wise to wait now that you have a complaint filed with us. 

Anyway, I asked you if you contacted the casino with the problem and what did they tell you ? That would be the first place I would go.

Thanks

I signed up to Snatch Casino and was lucky enough to win some money. I asked to withdraw my winnings with 3 withdrawals and they are PENDING for 10 days. I verified my account and sent all the requested documentation but no response. The customer service chat continues to take time without solving my problem. What can I do to avoid losing my money?

Hi there.

The way I see it, the immediate danger seems to be the urge to play, so as long as you are cool, your funds should be safe. The other thing is, however, what takes so long to the casino. According to a higher Safety Index this casino is among the trustworthy. I really want to find out what is happening.

It must be hard for you. In any case, please update the complaint, and we shall see what the casino has to say about it. I hope you don't mind keeping us updated here on the forum too.

Of course I contact customer service every day, but they tell me to send the requested documentation and wait patiently, and pretend to send a reminder to the financial offices. Today is the 14th day.

I saw what you wrote and what your issue is. In this case you have a complaint and our team will contact the casino if nothing changes. 14 days is the exact time period we give casinos to resolve KYC, so it won't be long. I don't know what can take so long to verify documents. What all had to be sent? 

You will need the following items: - A screenshot of your personal profile in the Internet bank, which includes the following information: IBAN (International Bank Account Number) Bank ID / BIC (Bank Identifier Code) The recipient's full address (postal code, street, city, country) Also write down your bank details (IBAN, BIC and the recipient's full address). - A color copy of the credit/debit card used to deposit funds into your account (front and back). For security reasons only the first 6 and last 4 digits of the card should be visible. The digits on the back and the CVV must also be covered. So don't worry. Please send the list of documents to . You should include your casino login in the subject line of your email. If you have any questions, please contact our casino live chat or send an email to

I SENT EVERYTHING AT LEAST 15 TIMES, EVERY DAY. NO RESPONSE

I can see that these are quite common things the casino asks for and I don't know what can take them so long to verify. If there were some documents rejected, I understand that it could take longer, but you haven't mentioned anything like that yet. 

However, if you have sent everything you need you will probably have to wait for some kind of approval or if the casino will have any objections. 

Anyway, I would say that when Veronika gets to you, she will probably ask you some more questions and slowly the casino will be contacted. 

I hate to say it but you'll have to be patient. 

today they already ate my bonus

Hi, what does that mean specifically, please? I'm not sure if I understand so I'll ask just to be sure. What's the problem?

I wanted to know all the affiliate casinos like iwildcasino..gamble zen..snatchcasino...worse than the worst even than spinanga..at least they pay you after 14 days..it is better to avoid this group..and I don't know why GC protects them more than us players..huh.

So it would be fair for us players to know all their similar casinos...now they copy and paste everything...from chat...bonuses...to attract other chickens.

Hi, I know that this casino usually takes around 2 weeks to pay out money to a player. This has been confirmed in quite a few cases, so I would say that players should be cautious if they are bothered by having to wait 14 days.

However, I don't think we protect the casino in any way, but they always solve problems when they occur and that's one of the reasons why they have such a high safety index. Withdrawals as I said are slower, which could be improved, but of course if they use 3rd party providers, it doesn't have to be in their hands all the time. 

If we talk about other casinos, then whenever they have some sister casinos it's always mentioned. The fact that some casinos have something similar does not mean that they have a common relationship, so our team is careful to make sure that the information is accurate. 

Good evening.

I got a bonus from the casino and I hit Wagner I had 340€ when I hit they withdrew the 300€ I was left with 40€ is that legal?

The casino is https://snatchcasino5.eu/pt/bonus-map

Yes, that's the one

Hi, which of the given bonuses did you play with. What date did you use the bonus? Have you checked the terms and conditions that apply to the bonuses? Didn't some maximum cashout apply to what you won? Alternatively, didn't the casino tell you if you broke any rules? 🤔