Snatch Casino - general discussion (page 14)

Axle sorry, I can't find anything with which bonus I played

So you don't have anything in your history, do you? Then I guess I would ask how is it possible that they cap your money at a certain point and you can't withdraw any more even though you have completed a rollover that the casino told you to do. 

I find this quite strange and would probably resort to lodging a complaint as I announced to get our team to take a more in-depth look at the whole situation. 

What do you think? 

Hello, yesterday after work I looked at the entire history of the whole month again, there is nothing there. I was also able to request the payout normally, otherwise that is not possible if the bonus has not been used. Yes, I would like to file a complaint, what do I have to do? Thanks for the help

I had already written emails to Snatchcasino, the last one yesterday with a request for a copy of the winnings because I can't find them. I never get an answer, it's all strange

Sorry, I forgot something, when I played with a bonus I won almost 400 euros and then the balance changed from bonus money to real money. Then I looked at my profile and yes, I played with real money for around 200 euros. I can't say exactly, but this win is also nowhere to be found in the history. It's all very strange

More and more is being added, so I'm starting to get quite confused. 

And that's why a complaint is probably the best step. 

If you are interested, just tap on this link and file it here. ⬅️

I would also add a guide which might be helpful as to what to expect from the complaint itself- Complaint Resolution Information and Instructions

I hope this will be resolved as quickly and fairly as possible. 

OK, thank you very much, I'll do that after my late shift. I'm already confused, but I know what happened. I don't expect an answer from Snatchcasino, I don't think they're interested in clarifying it. See you then, thank you

Sure, if you have time you can go for it. We'll see how they're going to handle it. From what I've seen, they're trying to resolve the complaints, so hopefully it'll turn out well. 🙂

I hope that it can be clarified, because as I said, I can't play this game with a bonus and get the jackpot without being guaranteed. Thank you very much

I understand, let's see what our team will find out and where it will go. I'll keep my fingers crossed. 🤞

Hi, yes, let's see. I've never had any problems there, payouts are very quick and otherwise I like it. I have no idea why it's like this now. I've had this jackpot before, but I played without a bonus and got the winnings. I'll wait and see

That's probably the most sensible thing to do. I hope that everything will be sorted out soon when you say that the casino is basically cool and you can enjoy your time here.

Yesterday I looked through all my progress again. I had something similar last year, but I didn't do anything because I was too stressed at work. I didn't even think about it anymore and I'm going to leave it like that now. If I don't get the money, then that's the way it is. I've definitely got my money back, but you can't just put up with everything. I hope you have a nice weekend.

I agree, you can't leave it just like that and maybe you have to fight a little bit. If the only thing you sacrifice is time, then I don't think it's so bad. We'll see what comes out of it in the end. I hope it turns out well. 

Hello, yes I hope so too and it seems that others feel the same as me. Wait and see, grin. Have a nice week

Thank you and I wish you an equally successful week with good news. 😉

I requested a withdrawal on July 11. The documents have been verified, but KYC asks me to send the bank statement with the address.

I don't receive a statement by post ..... I've already sent a statement that I downloaded from the bank's app, a screenshot of the payment, a screenshot of the statement, a screenshot of my bank details .... and I've already said in my email that I don't have this statement with the address, but their response is always that I have to send this document.

Hello, I see you have a problem with fully verifying yourself in the casino. This problem has plagued many players and I understand that in some countries you don't have a chance to get such a document with all the information. 

However, have you tried calling the bank to see if it would be possible if you can't get it through the app ? 

Alternatively, if you can't verify and the casino keeps telling you the same thing, you can lodge a complaint with us and our team will try to help you.

If you are interested, just tap on this link. ⬅️

So do you think you'll try to resolve it or will you ask for help ?

I was playing at the snatch casino, I had entered a bonus, I was winning, the spins had not ended, it still kicked me out and I entered again and I had neither money nor bonus