Snatch Casino - general discussion (page 13)

Hi,

So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.

they will find some reason not to make a transaction

So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞

a very strange casino now it apparently works to withdraw the money.

Hey Camilla Semmelhack,

Congratulations!

Our Finance Department has processed your 500 EUR withdrawal payment.

If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com. 

Sincerely,

Snatch Casino's Finance Department team.

On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.

The casino, on the other hand, is a bit unorganized, perhaps? 😀

Just let us know when you get the money, just to be sure all is well.

have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue

is there something missing? Have I submitted all the documents? it said that it was approved. 

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there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money and wondering if my details are correct.

"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷‍♀️

I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?

I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?

I spoke with the support again and they said I should not worry funds will be processed shortly. However I will text to their support via email and ask for a schedule. I have a huge balance now, so I wanna know how long gonna be to withdraw all.

As i sad now theygiving thewrong number the one they give is wrong but today I received 500 euros so I told them this was wrong. but it's not ok, they ruin the whole gaming experience

Hello. Our data team has fixed the information about the maximum cash out at this casino according to the new terms. Thank you again for the information.

Do you have any updates regarding your withdrawal, perhaps?

Everthing is ok now

Could you be more specific, please? Have you solved the issue there?

Hey there!

Could you please update the complaint? We are really eager to find out whether the issue has been resolved and you have gotten the money. Only this confirmation keeps your pen from regular closure.

Please, use this link👈 to get it done. Thanks 🤔

I played with a bonus (with a deposit), when I noticed that the bonus had been played out (the amount of money changed in the game) I looked and I could now continue playing for real money. Then I won 1500 euros, jackpot. I requested a withdrawal but only got 500 euros because the bonus had supposedly not been played out. That could be a guarantee because then I could request a guaranteed withdrawal. Strangely enough, I found the 1500 euros guaranteed in the game history, I searched through it several times. Now I have requested another 450 euros (new winnings) and have been waiting for three days, and have not received any response to my inquiries. Serious is different

This is the newer win I'm waiting for

Hi, a bit strange, but I would say that we give casinos 14 days to resolve the withdrawal. From what you describe you are still at the beginning so if nothing changes, the casino won't talk to you, then definitely give an update.

Do I understand correctly that no winnings have arrived yet ? 

Hello, well, I'm just starting out. I got 500 euros out of the 1500 and they're keeping the 1000 euros. I can't get an answer to my questions there, unfortunately. In the meantime, I've won another 450 euros, which went into my account today. I find that very strange too and I was furious.

Thank you for the quick response, I don't think I'll get the 1000 euros, which I don't think is right.

Greetings Elke

If the casino doesn't get back to you and you don't get any explanation as to why you didn't get your money, and you don't even receive it, and you have no idea what to do, then you can file a complaint.

I'm wondering if it's a good idea to play now that you have some problems but I see that you already got some money, so I wonder if the issue really isn't that you had a bonus applied and it had some max win and that's why you only got what you got. 

Could you please screenshot what the bonus looked like, because if you activated it, it will probably be clear to me why this situation occurred.

I played with a bonus but I used it because otherwise I wouldn't have been able to win because the game doesn't work with bonus money. There is absolutely nothing in the game history because you could see there whether you were playing with real money or bonus money. I'll just write to them and say I want a copy of the winnings.