Snatch Casino - Player faces withdrawal verification issues.

Have been approved at their casino to withdraw. Then they later extended my verification with additional information. Have then stated what they wanted. Which wasn't enough either. Have now encountered an additional problem is that I share my account with my husband, I have to have my name on the account as I fixed one with my name on it. Now they want it to be the same account that I deposit with and the one I withdraw with. When they showed which account number I should deposit the money into is not correct at all. Have tried to upload as it is difficult as it does not work.

Dear millassemmelhack,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you used a joint account for depositing money into the casino? Are you and your husband both owners of the account? Did you use a payment card for depositing? Whose name was on the card?

Could you kindly specify which other identity documents were you asked to send for additional verification?

Does your husband play in Snatch Casino as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Unable to upload the photo evidence has many photos that I took on this long thread. I have provided a passport photo, my bank card front and back photo from a bill. Photo from my bank where it says where I live, photo from my bank about various questions about my identity.

during the day, everything from Snach finans has been accepted, but if I want to withdraw money, I have to state the same account that I deposit. Which are two different and that they have approved my account that has my name on it. The second is a private account that my husband and I share, so there is no name on it, which is a requirement that I would have my name on the account to which the money is to be transferred. It's very complicated, but I got another message when they wanted me to deposit into the completely wrong account with too many zeros, which I was clear about that the number was not mine, so the casino later continued to email me with the account I provided after their rules that I must state correctly, which I did. Now I got this

We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.

The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.

500 EUR will be completed on 31.05.2024

360 EUR will be completed on 05.06.2024

My husband does not play at this snach casino

On my bank card, only my name is on it, but it goes to a joint account. Inge strange everything

Could you please send me all the communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Has the first withdrawal of €500 been processed yet? If your withdrawal is being processed, has the casino finally approved all your verification documents, including the one regarding the joint bank account you share with your husband?

Thank you.

Dear millassemmelhack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.