Snatch Casino - general discussion (page 12)

Hello. I'm sorry, but I still do not understand what the issue is exactly. Your account is fully verified, and the casino still needs some additional documentation from you. Is that right? Sometimes the reason for not accepting documents could be that they are in the wrong format or even of bad quality.

May I ask, when exactly have you started this whole process? If you feel that our complaint team could be of any help, please let us know, and we will look into this issue and hopefully find a solution for it soon.

that's what's strange, I got approved first. but still I'm not allowed to withdraw the money as they want additional information about me that I have to upload and show. 

trying to upload the photos but it doesn't work. but as I understand you are wondering why I started the whole process.

As I have explained, I have shown everything that is wanted the photos are new but they won't let me withdraw my money isn't this a rogue casino and how can I get help

can't upload anything to this forum now.

Hello All,

I would like help to get my current balance paid as soon as possible. I started withdrawing my winnings almost two weeks ago but so far they have only been willing to transfer €500 twice with great difficulty. I now have a balance of €6500 and I don't want it to wait months to pay me out the whole balance. Of course, my account is fully verified.

Why they doing this? How to accelerate the process? According to their terms and conditions they should proceed €1500/day. Thank you in advance.

If you'd like the help of our complaint team, please do not hesitate to submit a complaint, and they will have a better look into this issue of yours. Just use this link to do so, please. If you have some more questions, or you need an assistance, we'll be here to help.

Also, is the forum working for you now? There were some technical issues for a while.

Hello. Has the casino given you any explanation about this, perhaps? If the maximum cash out is €1500 per day, as you say, they should honor that. I can see in our review of this casino this, though:

Try to get in touch with the support of the casino, and if you'll need our complaint team to intervene, please let us know.

Hello Romi,

Thank you for your fast reply here. As the current terms and conditions say at Snatch (from their website) players only request 3 times €500 in every 24 hours. However they don’t proceed payments at all in 24 hours. Support is kind but the referring to their Finance Department and say they working on it blabla, but no exact explanation. So they don’t really give any true support. You think it might worth to start complaining through Casino Guru? Appreciate your help.

Kind regards,

Oliver

May I ask you a favor, please? Could you perhaps post the URL where we can find this new term about the maximum withdrawal?🙏 Our data team will surely check that out.

When exactly have you requested the withdrawal, please? Our complaint team is able to intervene only after the 14-day timeframe, actually.🤔

There, this is from Snatch’s website.

https://snatchcasino.com/en/page/terms-and-conditions

Curently 3 withdrawals are pending, the oldest from 22/05. However if I wait two weeks with my complain, how long gonna be to receive the total balance of €6500? I would like to have my funds asap, even with their rule I should have it already.

Thank you. I will inform our data team right away.👌

You are right. Have you tried to get some explanation from the casino, though? I really would like to know the reason for this delay.

No explanation at all. I have a few screenshots from chatting with support. I can share here, basically they asking my patience and asking me to do not request more withdrawals till the pending 3 is done lol. I asked them

to tell me how long gonna be to receive €6500 total, they said maybe a week 😂 they cant even transfer €1000 a week. Should I start the complaint process then?

There is no need to post the screenshots here. I hope they will really be able to pay you out soon.

If you submit your complaint now, it will be put on hold anyway until the 14 days pass, so I would recommend you wait a bit, and hopefully the complaint won't be necessary. What do you say?

Of course I can wait to complain, but then I would ask for all my balances to be transferred to me, so I don't have to mess around with €500 a day. They already broke their own term&co. What do you think, in a complaint process will they willing to transfer put all my funds from my account?

If I may step in, according to the casino's response, the requirements are clearly stated. Did you provide the documents accordingly, please?

According to the email, it is a screenshot of your banking account details - online banking, or a bank statement showing your full address. I presume all documents you have provided so far should contain the very same address, if not, it may cause an issue.

Additionally, when did you provide these? Because it may take some time to pass the final check. Your withdrawals stay in pending mode until this additional verification has finished.

Sorry, but I really do not have an answer to your question. I guess we would need to wait to see the outcome.🤷‍♀️

I still hope that there won't be a need for you to file a complaint, though, and I will keep my fingers crossed for that.🤞

Yes

Yes

Now the have wrote this to me

We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.

The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.

500 EUR will be completed 31.05.2024

360 EUR will be completed 05.06.2024