Snatch Casino - general discussion (page 11)

I understand, and you did well to look it up right away. So did you try to ask the casino where the mistake could have been made when the next two withdrawals have not arrived yet ? How long has it been since you haven't had them yet ? 

I have now tried multiple times on live chat, and they keep saying they can payout however they want. Now i send them an email to support to check up on them. I will let you know what the reaction is. But for now they have no decent reason to not payout within their terms…

I received another €500 today, so it seems they will pay all the requests, but it takes allot longer then their terms say. Not the service that you want to be honest, for that still my advice is to play on another casino. I will come with a last reply the day i have my last payout so everybody know how long it took.

I'm glad you got more money, but from what you write, I wonder at what price. I don't think that if you ask for your withdrawals politely and not every 5 minutes, the casino should respond in a way that basically they can send it to you at any time. I wouldn't say that's professional. 

So I'll be waiting for you to get the last withdrawal and hopefully it will be as soon as possible. Then I think you're gonna make a rough line behind this casino. 

My balance of over €400 has now been cancelled. I played with a bonus and now the following is being claimed: It was made this way so our player could use MAP bonuses daily since we only allow one active bonus at a time! I only had one active bonus. BEWARE THIS CASINO IS CHEATING. DEPOSIT YESTERDAY

I received 35 free spins by email. In the 35 I won 179.00 euros and had to wager almost 6000.00 euros. I managed that. When I reached the required wagering requirements I still had over 2700.00 euros in my account. My winnings were immediately taken away and I received 50.00 in real money instead. They pocketed 2650.00 euros. This fraudulent casino will not see a cent more from me. I can only warn everyone not to deposit at Snatch. Not at the other 2 casinos in this group either. They all cheat and only line their own pockets. Payouts rarely take place. Dubious reasons are given for every payout and no payout is made.

Okay so according to what you say you only had one bonus active yes ? Do you have any bonus history where you can see it ? Were you able to complete it and meet all the conditions ? Did the casino take your money or return it to your player account ? 

Anyway, I saw that you were able to lodge a complaint, so our team will try to find out what happened. Veronica has already replied to you, so you can send her answers to her questions as well. 

I hope this situation will be resolved. 

Hello, it looks to me as if the bonus you played with had a max cashout. Do you have a screenshot of the requirements of the bonus or did you read it in the terms and conditions ? Free spins are usually subject to such a condition and if you manage to win you can only withdraw a certain amount and unfortunately not the rest. Could you send me the rules of the free spins ? Maybe we can find out together where the problem was. 

No, I don't anymore. I haven't visited this site since then. I just wanted to warn others about it. There were even more problems in this casino. I have already verified my account 6 times. 3 times directly on the site and 3 times via email. Each time, at the end of all the documents submitted, it said directly on the casino site: "Your account is now verified, you will receive an email for confirmation". This email didn't arrive even after the 6th verification. Each time I wanted to make a withdrawal, it said: Your account is not verified! Each time I verified again and at the end I received this information: Your account is verified. That's how the 6x came together. In the live chat, I always got the same stupid excuse: it's possible that the department is overloaded at the moment and I would have to wait. That was half a year ago. And as I said, I haven't received an email to date. Above all, this casino is pure fraud in my opinion and I can only warn everyone not to deposit there.

It is really important to read the terms of every bonus or free spins beforehand to avoid all the issues. As Jaro said, it is nothing unusual that when it comes to some bonuses, there is always a maximum withdrawal set, especially for the free spins or no deposit bonuses.

Also, what comes to mind when you say that your verification email did not come is if you have checked and all the information is correct. Just in case, you know. The customer support should solve this kind of issue in my opinion, for sure.

Anyway, now that you have moved somewhere else, it probably doesn't interest you to try to fix the issue there, right? Hopefully, some other players will read your posts and take some information into consideration.

I'll say it again, I sent all the required documents 6 times in total. 3 times by email and 3 times directly on the casino website. Each time after submitting the documents, the casino website said: Your account is now verified! And even if there had been something wrong with the documents, I would have been informed by email. But I never received an email from this casino regarding the verification. These verifications were half a year ago. And this fact alone is completely dubious.

Yes, I have found a very reputable casino where all withdrawals are processed smoothly and immediately and I have my winnings in my account within 3-4 hours. I call that reputable and definitely not a scam casino like this Snatch casino and its sister casinos.

Thanks for your answers anyway.

Thank you for sharing. I am really glad that you found the right casino for you, and I wish you all the luck, always.🍀

Thank you very much.

I have a update! I received all my money within 2 weeks after i opened the complaint on askgamblers. So case solved. Its really not the right way of treating people tho. We lose allot as gamblers in the long run, and the moment we then win, we have the rights to get paid as the terms say. This casino is offering good bonusses with limited payouts, and if they find anything you did wrong they will not pay! so make sure guys if you try this casino that you read all small letters. For me the case is resolved with a good ending. Luckely.

That is really nice and positive update, Thank you. I am glad you were able to solve it. If you ever need some help, our complaint team will be more than happy to help you out as well. Also, if you wish, you can write a review about this casino, describing your experience here 👈🙂.

Snach casino has submitted all expenses to the casino as they are having trouble with having submitted too little information. Took the card and showed it on my account, zipcode, passport, card on my credit card. Proof of identity on everything.

what's not working

I'm sorry; I'm having quite a hard time understanding the matter. Are you experiencing an issue? With the verification process, perhaps? What seems not to be working?

My apologies for so many questions, but I'd like to understand or even help, if that is possible.

hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money

i have givning them evertong from zip code , bank info, passport, bill, a foto from my credit card but they are not satisfied. and sends me back with photos that I presented