mws1's reviews

Casino Guru

We want players to understand gambling.

4 months agoOriginalTranslation
Under the guise of a German license, this casino has very poor RTP (e.g. Elk 87%, Red Tiger about 85%, Pragmatic over 93%, Push Gaming about 90%). Of course no autoplay, German tax, very few games. No problems with the maximum bet as I'm only a €0.20 player. Maximum winnings are also lower... The casino conveys boredom due to German regulation.
  • You can play for a long time because there is no autoplay 😂
  • Too heavily regulated by German legislation
Automatic translation:
7 months agoOriginalTranslation
I used the free spins and won a small amount. Tried to play various games with the winnings; games can be opened, but no play is possible.
And goodbye...
  • Nothing paid in
  • Games are not available
Automatic translation:
Gama Casino
7 months ago
Hello!We would like to get to know your situation in more detail. To do this, please provide your email with which your account was registered or ID which you can find in your personal account to aleksandra.ru@cataffs.comSincerely, the GamaCasino team!


Hello!
We have checked the information on your game account. You had difficulty playing with bonus funds, since according to the terms of this bonus, wagering of the bonus is carried out exclusively through real bets. In order to place bets from your real balance, you need to make a deposit. After you have wagered the bonus through bets made from your real balance, the funds from the bonus balance would be transferred to your real balance and you could make a withdrawal.
8 months agoOriginalTranslation
Already played several times with bonus and also read the bonus conditions. Unfortunately, you don't always have all the forbidden games in your head. And then it happened and the winnings were cancelled. For me a perfidious method of the casino, since it is technically possible that games that are not allowed cannot be played. Customer friendliness looks different...
  • ........................
  • Casino tricks
Automatic translation:
9 months agoOriginalTranslation
Used the first deposit bonus and the bonus amount was NOT deducted when I paid out. There are games which you cannot play according to the bonus conditions (or only 0% for the turnover?), I opened a game to try it and there was no notice. Games are running well, very good RTP. Verification was a bit opaque. Upload ID card and proof of address first. In my account it said I was not verified and yet verified. I could only have the payment method verified when the payment was made. But did not know whether the proof i. O. was because I still couldn't pay out. Therefore in the chat, my request was forwarded and two hours later the message came that the verification was successful. The money was in my Mifinity account two hours later. Thumbs up.
No fees were charged for deposits and withdrawals!
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  • Good RTP.
  • Very fast payout
  • The casino cares (verification)
  • Clear page
  • Bit opaque verification
Automatic translation:
9 months agoOriginalTranslation
The marketing department seems to be doing a great job here, so many user reviews! When I made my first deposit, I had to buy bitcoins, which cost me around €81.00, and there were €75.00 in the account to play with. So about 8% hidden fees for a deposit. Volt transfers are now also possible. Took a 500% bonus offer here as Volt is new. Only my deposit, it was only €20, was not credited to my casino account. Chatted with support 4 days after my uncredited deposit, the amount was then credited to my casino account but not the bonus. In the chat I was told that I had deposited too late.... see above. I made my deposit during the bonus period, but the gentlemen only credited it to my casino account much later.
Addendum one year later: Now other payment options. Very fast verification and payout. Thumbs up !
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  • games are going well
  • Nice support
  • Fast and hassle-free verification
  • Fast payout
  • No bonuses received on deposit although bonus offer with code received
Automatic translation:
10 months agoOriginalTranslation
Deposits and withdrawals no problems. Fast verification and payout. games are going well. Can recommend the casino. Bonus must be wagered within seven days.
  • Fast payout
  • Fast and uncomplicated KYC procedure
  • Nothing yet
Automatic translation:
11 months agoOriginalTranslation
I can only agree with the negative reviews. In no other casino in recent years have you paid more often than in the Platincasino. Odds of winning in relation to the other casinos I play at absolutely bad. If I had only played in the Platincasino, I would definitely be in bankruptcy now. At least I'm in the plus. Many games and no restrictions on bonuses, but what's the point, you only lose. Zero chance of winning. It also seems to me that you have even fewer chances with a bonus (other RTPs?).
Chat staff named Nils a disaster. Recently you received free money for deposits. According to the website, the bonus was valid for deposits made until May 22nd, 2023. Deposited on 5/22/2023, did not receive any bonus. Casinokönig Nils said in the chat I should empty my cache...because the website is displayed incorrectly for me (for information: when you open the bonus it shows the conditions for receiving the bonus and it was May 22nd, 2023). Nils doesn't seem to be that adept at customer friendliness. On to training! Or are the lies desired by the executive floor?
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  • Fast server
  • Many games
  • Zero chance of winning
  • Chat a disaster
Automatic translation:
11 months agoOriginalTranslation
After my first review was censored by Casino Guru, here is a new review. Used the first deposit bonus and played with €150. On the first day, the RTP was good and there was also luck, so my balance was €600.00. After that I felt like I was playing at another casino. With a balance of €600.00, I only turned over €1,100, the RTP was absolutely bad. As sarahbg also writes. No matter which game provider or game, money only ran through with a stake of €0.20. Once free spins came, the win was between a sensational 5 x and a maximum of 50 x. Cannot recommend the casino. Very bad RTP
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  • Very bad RTP
Automatic translation:
11 months agoOriginalTranslation
Only been playing with welcome bonus for two days. Seems to be a good casino. Games run smoothly. Occasional free spins. Sometimes you win less (10 times), sometimes more (250 times). Autoplay isn't always available (e.g. Hacksaw), Big Time G. You can't play Big Time G in Germany either, as was the case with Bonanza and Millionaire. Therefore one star less. Deposits by bank transfer should apparently take 1-3 days, so paid in with a credit card. Personally, I don't like paying with a credit card. Payout, still working on it.
Addendum a month later after my first review:
I am now in the withdrawal phase. Account verification was initially successful (received e-mail confirmation), I sent the following photos: credit card, identity card and bank statement where nothing was allowed to be covered, including account transactions, I have not experienced this in other casinos until now. Requested withdrawal, received email, money is on its way. Of course it wasn't!!! When I didn't play in the casino a few days later, so I didn't lose anything either, the next request for verification came, this time a photo of me with my ID card and in the other hand a piece of paper with certain numbers. Haha, how idiotic that is! Get the casino kings...I'm curious how it goes on.
Addendum II: The verification goes into the next round. Now the casino kings want my driver's license, passport or birth certificate. Next, they'll probably want my death certificate. A complaint is now being lodged. Verification is made impossible.
Addendum III: Verification is now complete. Complaint submitted to Casino Guru. Now for the withdrawal: There are only three withdrawal options: Mifinity, Cryptopay and Ripple. Just too few options. I registered with Mifinity three weeks ago, invested time again. Received an email from Betsofa today asking if I could not cancel my payout because the payout would take too long... Now registered with Cryptopay, verified again, this time with Cryptopay.
Received payout, but received approx. €25 less due to the S...Coins.
Something else: Chat staff are really very helpful and friendly. Will continue to play in the casino for now after all the bureaucracy.
Addendum IV: Meanwhile my favorite casino.
Last addendum: Unfortunately no longer available in Germany.
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  • Good bonuses
  • You also get free spins, until now
  • Friendly chat staff
  • Games run smoothly
  • Had to deal with coins etc, what learned
  • Autoplay not always available
  • Payment methods, whether deposit or withdrawal
  • very long verification process
Automatic translation:
BetSofa Casino
11 months ago
Thank you for your feedback!

We would like to mention that the availability of the autoplay feature depends on the provider and, unfortunately, not all of the games support this feature.

Please also note that some of the providers might not be available in your region, however, we are constantly adding new providers, and the number of slots has already reached the 4000 mark!

We always listen to your feedback on deposits and payouts and we are working to ensure that all transactions are processed as quickly as possible! Also, it's not always up to us, but we try to do our best to make our players as comfortable as possible!

We are pleased to inform you that there are a large number of deposit options on our website so that everyone can find a convenient one for themselves. We are also constantly adding new transaction methods!

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our players and ourselves. Also, please note that according to our Terms & Conditions, Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon Betsofa Compliance Department discretion.

We thank you for your patronage and we look forward to providing you with a continued enjoyable experience at our casino!

Feel free to approach us in the Live chat or via e-mail if any questions will occur, we're available 24/7!
12 months agoOriginalTranslation
Used all four welcome bonuses today. Within six hours, with a bet of €0.20, the money was gone. Played with around €350 plus 75 free spins. Every €100 lost, there was a free spin, win between 10 x and 40 x. Sales conditions for the bonuses between 5% (!) and almost 10% fulfilled. i.e. at 5%, played with €88.50 and turned over around €155. Haven't experienced anything so bad. No high volatility games played. You can also get bored cheaper. So there is still a worse casino than the Pinocasino. Here is the proof. And the positive comments ? Most users have written a review, namely at CosmicSlot!
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  • Deposits work, they want to steal from you.
  • One star, less is unfortunately not possible.
  • Pinocasino is better (or is that negative now?).
  • Worst RTPs ever.
  • Worse than the Pinocasino. And you have to manage that first (or is that positive now?).
Automatic translation:
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