Slots Garden Casino - general discussion (page 2)

Hi, yes I noticed that you have already filed a complaint. As for the fact that your account was blocked, was there a reason for that ? Has your account been fully verified yet ? 

Anyway, I'm afraid for now we will have to wait and see how the complaint develops and where our team gets to. If you have any information to add, feel free to update us.

Yeah now they sent this which is b.s. I still can't log in and they well just read it there starting the process all over again it was supposed to be already approved!this place is the worst so what I have to wait another month ?

I don't think, based on the resolved complaint, that you will have to wait another month. Congratulations and I'm glad you managed to get your money. 🎉😊

I assume you won't remember the casino in a good way, though. You gonna find another place to play or you gonna stay here? 

CAN I PLEASE HAVE MY WITHDRAW??? It has been OVER 3 weeks now!!!

Hello there. I can see you have already filed a complaint with our team. Petronela is examining the case and doing her best to get the best result.

In the meantime I checked the complaints for Slots Garden Casino and in my opinion it looks really promising for you. Just keep calm and wait for Petronela to let you know how your complaint is "doing".

You can tell us any news or ask all the questions you have regarding your case here as well.

Hello!

Now I have waited 15 days for my withdrawal to be approved. Yesterday they wanted me to verify my account which has been fully verified for 6-7 months and I sent in the same documents they already have.

3-4 times the support has asked for my bitcoin address which seems to disappear all the time, we are fighting and tomorrow the 16th and then 10 more days when it gets approved.

Good Luck!!!! WORST ever experience next to Lucky Legends. Mine took FOREVER and I did not receive all of it. I believe the folks HERE actually helped me with THIS one. Phew Chile....it was so awful

Wishing you the best of luck

Hello. This is a really frustrating situation you found yourself in. Why to provide all the documents again and again, right? Well, every casino has got their own procedures, I would say, and it's always the best to go with the flow, as we say, and provide everything they asked you for. That is probably the only way you can actually get your money. What do you think of that?

You have successfully opened a complaint, as I can see, and our team has already started working on it. They actually have some additional questions for you, so be that kind and answer them please, so the process can continue and maybe even speed up 😉.

I have read the reviews for this casino, which you can do over here, if you're interested. Seems like many players have similar issues to yours, unfortunately. Let's keep 🤞 and see what our complaint team can do with your case.

In the meantime, if you like to, you can read some useful information, just by clicking/tapping on this link. Allow me to highlight this part for you:

4. Recommendations for players playing at casinos not classified as 'fair' or 'fair and safe'

"Pay attention to all rules and follow them closely. Ideally, take screenshots of relevant information such as T&Cs, bonus T&Cs, chat transcripts, emails from the casino, etc., which may come in handy if you get mistreated by the casino and wish to file a complaint. Of course, the best thing to do is to find a better casino and play there instead."

It is really nice of you, that you keep everyone here on forum informed about your experience. Very import thing to do right now, though, is to give the update to our complaint team as well. Please do so easily over here 👈.

Slots Garden is a rip off. They don’t pay out. They asked for my documents 3 times which I had sent 4 times. Then get this. They told me the usual request for info and documents but then told me they need all my bank info (understandable) but also said I had to show my bank account balance as well and it had to be a positive balance. Who the heck ask for your personal info sick as your balance from your account? So they can rip you off when you’ve furnished all your information regarding your personal money. They said that they have paid out to millions of customers but only if they provide their balance in the bank.

DO NOT MAKE A DEPOSIT WITH THESE PEOPLE. YOU WILL NEVER GET YOUR MONEY!

Uhm, I'm trying to figure out good reasons for requesting proof of active balance, and the only thing I can think of is still at least weird to say.

I recall a few players with frozen accounts, and in order to get paid, they had to set new accounts and provide statements showing the accounts were fully accessible; thus, they needed to deposit the money in those accounts. But I honestly doubt this is the situation...

Hence, allow me a stupid question - did the support tell you why this is needed?