Slots Garden Casino - Player experiences delayed withdrawal.

Submitted withdraw on 11/6. For 3 days kept waking up to my withdraw being denied. THAT was for " verification issues" even though I am verified on the ENTIRE Inclave network and ALL of their Casinos. I have been for awhile now. Resubmitted the withdraw on 11/09 and now since then it just sits there. EVERYDAY I go to Live chat and everyday they tell me same thing or other. THIS last few times thsy kept telling my wallet address was incorrect even though I have been making deposits and withdraw regularly to this very Partner network. With that wallet address. Last Live chat was on Wednesday Morning where I was told it should be processed by then. Well...here we are 72 hours later.....

Dear angel47usa,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your winnings were accumulated with or without an active bonus?
• Have you received any funds previously or this was your first withdrawal request?
• Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

NOT a No Deposit bonus but a deposit bonus. $30 deposit. $81 was bonus money. NO MCO. NO playthrough. Left the $82 in balance when making withdraw request. Left the remaining $178 to cash out. Kept getting denied until 9th. Been to Live chat EVERY. SINGLE. Day. Just went to chat area again just now. Man (Ernest) is telling me he will escalate it again and I have to be "patient". Patient!!

This was first time making a withdraw request here. I think it was a "Welcome Bonus"

Yes. You understand correctly. Withdraw is STILL just sitting there pending. AND the bonus money is STILL in my balance. THIS I have never seen before. The bonus money should have been taken by them while the pending withdraw remains. But bonus money just sits in my balance. Not able to do any cashback or free spins or anything. (Not that I would)

Thank you very much, angel47usa, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear angel47usa,

My name is Mirka, and I will be in charge of your case from now on. I would now like to invite the Slots Garden Casino representative into this conversation.

Dear Slots Garden Casino,

Could you please provide us with the explanation, why this player's withdrawal hasn't been paid out?

Thank You in advance.

Mirka

Greetings all,

There is no account under the provided email address within the Slots Garden system, could you perhaps provide a username or the registered email address within your casino account angel47usa?

Best wishes,

Nick and Slots Garden

Yes Sir...I have had to update the email address to T********ks@aol.com. My work email address because the one that was attached to my Casino account has a HUGE delay in my outgoing mail. Which still isnt fixed. I have also gone to Live chat several times to remind them that WE did this and maybe this was the reason in the delay and FOR SURE to make sure Slots Garden understands I do NOT have 2 accounts. I have saved ALL email and chats about this just in case you want to try to use this as an excuse NOT to pay me.

We are going on 4 weeks now since this withdraw was first requested.

First time ever playing here and will be the last.

I would also like to add that if you check the INCLAVE site, I am registered, verified, and VALID on EVERY one of the INCLAVE Casino sites who have ALL paid me several times over since Slots Garden initial withdraw request (which was 11/6 NOT 11/9). (Except one other, that I also have a complaint here about)

Also I would like to add this situation became a real problem after the entire Partner Network went down for a day and 1/2. Once it was back up is when I realized there was an issue. And has been since.

Absolutely ZERO reason for such a delay.

Sorry....Username An******oore.

ONLY Profile name I use for every single Casino. EVERY.

Thank you. I did receive an email from the Casino on the "updated" email address. So now atleast I am getting a response. However there is clearly still no movement as even the Bonus money still just sits in my balance. Which means it hasnt even been started yet or that bonus money would not still be there.

Fingers crossed.

Slots Garden rep. You need to handle this situation immediately. I received payment from you. No email confirmation or anything. Didnt even know this payment was from you. It is short $96. Live rep telling me some nonsense about the coupon withdraw issue. I have been waiting almost a month for this payment and its $96 short and your rep telling me nothing they can do about it. THIS is a total ripoff and you need to fix it ASAP!! Like who send a payment with ZERO confirmation or notice of any kind. Then leaves the bonus money in my balance. Your Casino is really messed up and I need someone to contact me ASAP

Dear Slots Garden Casino,

can you please clarify the situation regarding angel47usa's withdrawal?

Thank you.

Mirka

Casino.Guru

Greetings all,

I cannot see the email address provided, if you could provide me with the email address or username Mirka I will be happy to review the situation. The missing funds are most likely related to transaction fees or removal of non-cashable bonus funds but without access to the casino account it is difficult to say precisely.

Best wishes,

Nick and Slots Garden

Dear angel47usa,

We’ve rejected this complaint as per your explicit request.

We are sorry we could not be of more help on this occasion.

Please do not hesitate to contact us in the future if you run into issues with this or any other casino.

We are here to help. 

Mirka

Casino.Guru