Slots Garden Casino - Casino repeatedly delays player’s withdrawal.

Having issues getting my withdrawal . I've verified 3 times even when being walked through the process. I was told 7 to 10 days wait . Then told 7 to 10 more. This is not fair. I used Bitcoin they keep saying the same thing ask for the address I'm like it's on the withdrawal I generate new addresses on that wallet constantly . I just also I won on my loyalty bonus and they said minimum and max was 100 when I swear it said 55 max cash out . They put the money on my balance after accepting the withdrawal. I spent it after that because I'd have to wait another forever. But they still have my 100 .

Hello fantomas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Garden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes sure here this also shows the one they rejected for no reason . The rejected one was loyalty bonus from a deposit . The 100 one was the one I'm concerned about was deposit via bitcoin

Yes here's more of them sorry I just got more stuff they say 7 business days to review on there terms it was approved today which I made the withdrawal on the 12th today is the 25th and when I said that's more then 7 business days I was told that's your point of view to which I think no it's not a point of view it's a verifiable fact

They erased my account I can't login

Hello fantomas,

Did you receive any explanation from the casino regarding the account closure? If yes, can you please forward the communication between you and them to nikolas.b@casino.guru?

This is what happened I told them they went over there time of 7 biz days so maybe they would speed it up a little and they said they were on time which they weren't . They had me jumping through a bunch of hoops verifying so I told them there reviews weren't good and I was concerned and the guy said he was going to penalize me basically for that which I wasn't cursing or being mean I was just voicing my concern . Then the next day I'm unable to login.

I still can't login but they sent this Probobly only because you talked to them but there starting the process all over it was already approved this isn't fair I was complaining they took to long to approve it now the cycle continues

I believe they paid me finally they wouldn't have done it without you helping I'm sure . Thank you so much

Dear fantomas,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru