3 years ago
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Good day
Both my husband and I tried logging into Slots Garden casino for more than a week now but gets redirected to another casino. We both have pending withdrawals and would like to know what's gonna happen to our money. Why can't we log into your casino and why is the payment taking so long. He is waiting since 26 June and I'm waiting for 2 weeks already
Hello, I'll try to ask my colleagues to investigate this issue. We should hopefully know more on Monday. When you're redirected to the other casino, have you tried to ask the customer support about it?
Yes, we asked but cannot get an answer as they tell us that they are not linked to Slots Garden. It is really strange because a casino cannot just disappear. But they also delayed payment of my husband for a month and we even sent a few emails but since they disappeared no one replies to the emails anymore.
I have a pending withdrawal of R10 000 and my husband have 2, one is R4000 and the other R6000. And his first withdrawal was made exactly a month ago. We realized something is not right when they kept on saying 2 or 3 more days.
This is not fair as they so easily accepts our deposits and you can also check that we made quite a few before we actually do get a win to make withdrawals.
I also feel casinos can get money from you within 2 minutes but if they must pay out you must wait so long and they also look for reasons not to pay you. Please look into this
I tried to use South African VPN and click on the Slots Garden link on our website. I got directly to the Slots Garden casino. Could you try the link here? Just click on the button "Visit casino"
Greetings all,
Unfortunately Slots Garden Rand (the South African version of Slots Garden) has been retired as a brand, however we have managed to locate your withdrawal and are working toward getting the situation resolved for you. Look in your email for contact from Slots Garden Casino service and respond to them if you haven't already. Keep me posted here as to the progress and I'll assist if necessary but things should be in progress already.
Best wishes,
Nick
Hi Nick. What is the problem now. I still did not get an email from Slots Garden.
You already admit that you located my withdrawal so why dont you proceed with payment and whats taking so long to send an email.
Hello there,
do you have any idea what could possibly be wrong? 🤔
Just click this link, submit a complaint - provide any relevant communication you have, and we will try to find out what is going on.
Are you up to date with this whole thing
It's been unfair but I won't give up as I'm sure that's what they want. It's not even about the money anymore I see this happens to lots of people. But I won't let back down till they do the right thing!
Now that I know it is not about BitStarz - it is about your complaint submitted against this casino, I moved your related posts to the proper place.
According to the complaint, that case has not been resolved yet, and the casino indicated you took a bonus that limited your maximum winnings, while you keep repeating the MINIMUM.
I'm quite confused can you help me understand?
You thought the bonus had ended while the casino says it had not, right?
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