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Slots Garden Casino Review

Name: Slots Garden Casino Review
Item: Slots Garden Casino
Rating: 7.3

7.3/10Safety Index Above average by Casino Guru

Accepts players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

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Slots Garden CasinoSafety Index Above average Visit Browse recommended casinos

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Payment methods

Show all (20)

Withdrawal limits

per week

$2,500

Established 2005

Estimated annual revenues

> $5,000,000

Licensing Authorities

No license

OverviewBonuses0User reviews22Safety Index explainedDiscussion30Payment methods20

Important: Low daily withdrawal limit (less than $500) This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.

Slots Garden Casino Review

Slots Garden Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Slots Garden Casino has an Above average Safety Index of 7.3, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Proceed with reading our Slots Garden Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of Slots Garden Casino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Slots Garden Casino, we read and assessed Terms and Conditions of Slots Garden Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Considering our estimates and the factual data we have collected, Slots Garden Casino appears to be a very large online casino. This casino has a low value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

To our knowledge, Slots Garden Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, Slots Garden Casino has achieved a Safety Index of 7.3, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Note: To the best of our knowledge, Slots Garden Casino is associated with 25 other online casinos. The Safety Index of Slots Garden Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Slots Garden Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Slots Garden Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Slots Garden Casino player complaints

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 6 complaints directly about this casino in our database, as well as 297 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,285 black points in total, out of which 1,227 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Slots Garden Casino user reviews and feedback

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Slots Garden Casino has a Bad User feedback score based on the 22 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Company information and licenses of Slots Garden Casino

Slots Garden Casino has estimated annual revenues higher than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

To our knowledge, Slots Garden Casino has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

Slots Garden Casino supports 20 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Wire-transfer, Bank transfer, Coindraw, Bank wire, Check (Cheque), Litecoin (LTC), Zelle, Ripple (XRP), Dogecoin (DOGE), Players Rewards Card, Changelly, Discover, Tether (USDT), Binance Coin (BNB), Ethereum (ETH), Bitcoin Cash (BCH).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
USD 2,500 per week	No win limit

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. Languages and customer support options available at Slots Garden Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Slots Garden Casino, withdrawals, and other potential areas of concern. We would say Slots Garden Casino has a bad or slow customer support based on the responses we have received during our testing.

Slots and casino games at Slots Garden Casino

Slots Garden Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.

The casino's game library includes titles from 2 providers. This includes Realtime Gaming, SpinLogic Gaming.

Bonuses and codes offered by Slots Garden Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from Slots Garden Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to Slots Garden Casino bonuses.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (20)

Withdrawal limits

per week

$2,500

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

No live games

No poker

No craps

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Casino screenshots

Slots_Garden_Casino_game_gallery_desktop

Positives

Casino accepts players from many countries
Live chat support is available 24/7
Bitcoin accepted

Negatives

No responsible gambling tools
Games from only one software provider - RTG
Some games require players to download game provider software

Interesting facts

Players must be 21 or over
Sticky (non-cashable) bonuses

Author: Jannete Hills Last updated: 08 Aug 2025 Anything incorrect or missing? Let me know

Slots Garden Casino bonuses

Browse all bonuses offered by Slots Garden Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews of Slots Garden Casino

This is a place to share experience with Slots Garden Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 22 users

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mhusb83

Bronze

United States

• 1 year ago

Slots garden is totally fake. It said I won. I made deposit. I waited for over a month and still have not been paid. When I talk to them they lie to me. They said they escalated my payment twice. Never received anything but the runaround. I do not reccomend this site to anyone. The only reason I give them 1 star is because there is not an option for less.

No payment

paintgurus622

Bronze

United States

• 1 year ago

Just so everybody knows this place is a rip off I won money and it said I had redeemed too many free spin coupons which it offers every single day to play without any strings attached so be advised should you take advantage of any of the free spins or promotions they send you you're no longer eligible to win any real money so in closing this place is a rip off and a scam Don't waste your money or your time

thegallagher79

Bronze

United States

• 1 year ago

Have no issues my vip specialist is awesome.
Been paid in 7 days and right way but that’s there policy and I get it but never had an issue definitely like the website and some times just be patient you will get paid . Have nothing wrong with this site .

Payments
VIP service
Fast bones with Bitcoin

Payout could be faster

da1cru1

Bronze

United States

• 1 year ago

So far I’ve played this slots casino for maybe two hours using the free spins coupons available on their site, so I have not made any deposit at all. The first coupon I used was for I think 20 spins and when it was over I had won maybe $2.50 so I tried another coupon again for another 20 spins on a different game. At the end of that I think I had maybe $10 which I then continued to play and I ended up with around $70, the coupon that I had used said a maximum cash out of $50, so I went to go cash out and it said that I had to keep playing until $100 or something was spent and I kept playing and I got to where that was paid off and I have $50 in my account. So I went to cash out again and it’s through , crypto, but they want me to send them $10 from my account to theirs to validate my account/wallet.?? I’m not sure if I want to do that, at this point I’ve invested no money just time. So I’m not sure if I should just walk away but I will update if either way

Clean nice looking games, they ran smooth.
Plenty of bonuses and extras ingame

Requiring me to send them $10 to validate my personal wallet to receive my winnings

annarodriquez16

Bronze

United States

• 1 year ago

I don’t know why people give such bad reviews. I’ve won many time on slots garden the first time the gave me my winnings like in a week. The second time I got my money after seven days. I’ve never had any problems with them. As long as you can give them your number ID and what ever they ask for to prove your identity you should be good.

Never had any problems with them

chacha18216

Bronze

United States

• 1 year ago

There is a reason their rating is 1.7! This casino is a total SCAM! I out money in just fine! The chat is absolutely bad. But I went to withdraw, said 7-10 business days , which that in itself is ridiculous when most casinos can have your money to you in an hour or less! Long story story I’m on day 10 and I’m just finding out that I have to wait at least 7 more days…and then they tried telling me they needed my bank info that’s why it’s not processed yet which is total crap! And I find it really ironic that when I write into customer service, I’ve gotten the same person 3 TIMES. I’ve chats with customer service multiple times from other companies or have called in and have not once in my life gotten the same person twice let alone 3 times! Then when I pulled up this page and called them out on operating without a licence and having a 1.7 rating but bringing $500,000,000 yearly revenue in. Yeah right and they’ve been open for 25 years? I call bullshit! This casino is a total scam! I’d rather take my chances at the bigger casinos!

ABSOLUTELY NOTHING

"Customer Service " are a bunch of liars and will tell you whatever you want to hear to shut you up.
You have to play 10 your deposit in order to get your winnings? Deposit 60 with a 250% bonus . You have to play through $3145 before you can cash out.
No one answers emails!
I can go one and in but the pint is.…DO BIT OLAY THESE CASINOS!!! They are a huge SCAM!!!!

malcolmbraxe

Bronze

Sweden

• 1 year ago

Hello.

Soon it will be 13 days since I made my withdrawal from my account which was verified since at least 6 months back and has deposited with Bitcoin.

The sad thing is that first you write 5 days, then 7 and now 14 days and when it is approved about 10 days for payment.

I have played many casinos in the same network and they all run in 5 days. On day 5, you check and approve the withdrawal and the money in the account on day 5.

Here it looks like it will end up around 23-24 days in total if everything goes well. In my eyes, very strange in 2023 when the casinos compete for fastest withdrawals.

Not much to do, you have to wait and see. Then I wonder how it is that it is like this. The marketing department should know that precisely in this process you lose all new customers. It is absolutely the worst razor blade you get when it takes time. People don't give second chances. Then you get to live on all No-Deposit players who draw when they are ready.

For a player, the withdrawal time is the most important thing when choosing a casino. no one is loyal to one side, you immediately move to one where it is faster. You get one small chance to show off your best side as a casino. People buy casinos with lower RTP and worse odds on matches in exchange for quick withdrawals.

I have previously lived on sports betting and poker for many years and have probably grazed 500 pages. You played on sites with few players just because the withdrawals went fast. It considers everything.

I find it hard to believe that even 2-3% stay as customers after waiting 24 days. You ruin so much for yourself that you wonder why you even started a casino site where you have to take care of the customers constantly with something that keeps them happy, you withdraw immediately when something doesn't fit and that player will never come back. You yourselves do much more damage to the casino than people who write angry things here. An angry player can be made happy with $10 for free, but what you create with e.g. withdrawals cannot be done
improve in a few years even. Better to close and open in a new name. I have a good idea as I have been sponsored by many gambling companies and 2-3 friends had their own poker sites, casinos in different networks.

Surprise the customer with smooth withdrawals and send fun offers at the same time, and they'll be back, I promise. You have to think about one thing. Everyone who writes here could have been the best and happiest customers you have? You have made the first part of advertising perfect and the second part at checkout ruins everything.

Everyone here has won at the casino and almost everyone liked the site and the machines because no one had lost. But then you throw away 1000s of happy people who won and told their friends what a good site it is, and people immediately deposit again when they see that everything works.

The sockets are actually the only thing you need to work on, the rest is there. Nice site, fun games and magical bonuses that beat most competitors big time.

But please Slot Garden, When you have the best advertising you can get, with several 100/1000 winners, it's very stupid to just throw it all away.

I write in all good sense and have a lot of experience in how to market yourself and attract customers which is the easy part, it is much much more difficult to get them to stay.

Have a nice day everyone on the forum

Hej.

Snart är det 13 dagar sedan jag gjorde mitt uttag från mitt konto som var verifierat sedan minst 6 månader tillbaks och har depositerat med Bitcoin.

Det tråkiga är att först skriver man 5 dagar sedan 7 och nu 14 dagar och när det är godkänt ca 10 dagar för utbetalning.

Jag har spelat får många casinon i samma nätverk och alla kör på 5 dagar. Dag 5 tittar man och godkänner utaget och pengarna på kontot dag 5.

Här ser det ut att hamna runt 23-24 dagar totalt om allt går väl. I mina ögon väldigt märkligt 2023 då casinona tävlar om snabbast uttag.

Inte mycket att göra, man får vänta och se. Sen undrar jag hur det kommer sig att det är så här. Marknadsavdelningen borde ju veta att just i denna process tappar man alla nya kunder. Det är absolut den sämsta raklamen man får när det tar tid. Folk ger ingen andra chans. Då får man leva på alla No-Deposit spelare som drar när dom är klara.

För en spelare är uttagstiden det absolut viktigaste när man väljer casino. ingen är loyal mot en sida, man flyttar omgående till en där det går snabbare. Man får en enda liten chans att visa upp sin bästa sida som casino. Folk köper casinon med lägre RTP och sämre odds på matcher i utbyte att det går fort att ta ut pengar.

Jag har tidigare levt på sportspel och poker många år och har säkert betat av 500 sidor. Man spelade på sidor med lite spelare bara för att uttagen gick fort. Det överväger allt.

Jag har svårt att tro att ens 2-3% stannar som kunder efter att ha väntat 24 dagar. Man förstör för sig själva så mkt att man undrar varför man ens startat en casino sida där man måste vårda kun derna konstant med något som håller dom glada, man drar direkt när något inte passar och den spelaren kommert aldrig mer tillbaks. Ni själva gör mycket mer skada för casinot än folk som skriver arga saker här. En arg spelare kan man göra glad med $10 gratis, men det ni skapar med tex uttag går inte att
förbättra på några år ens. Bättre att stänga och öppna i ett nytt namn. Jag har bra koll då jag har varit sponsrad av många spelbolag och 2-3 vänner haft egna pokersidor, casinon i olika nätverk.

Överaska kunden med smidigt uttag och skicka samtidigt med roliga erbjudanden så är dom tillbaks kan jag lova. Ni måste tänka på en sak. Alla som skriver här kunde varit bästa och gladaste kunderna ni har? Ni har gjort första delen av reklam perfekt och andra delen vid uttag förstör allt.

Alla här har vunnit på casinot och nästan alla gillade sidan och maskinerna för ingen hade förlorat. Men sen kastar man bort 1000 tals glada som vunnit och berättat till vänner vilken bra sida och folk sätter in direkt igen när man ser att allt funkar.

Uttagen är faktiskt det enda ni behöver jobba på, resten finns där. Fin sida, roliga spel och magiska bonusar som slår dom flesta konkurenterna stort.

Men snälla Slot Garden , När ni har den bästa reklamen som går att få, med flera 100/1000 vinnare så är det väldigt dumt att bara slänga bort allt.

Jag skriver i all välmening och har mycket erfarenhet av hur man skall marknadsföra sig och locka kunder som är det enkla, det är mycket mycket svårare att få dom att stanna.

Ha en trevlig dag alla på forumet

Fantastic Bonuses and new offers all the time by e-mail.
Fantastiska Bonusar och nya erbjudanden hela tiden på e-mail.
Fully approved support with live chat, even if there are many customers there sometimes.
Helt godkänd support med livechat även om det blir många kunder där ibland.
The site is easy to load and the games do not feel heavy and start quickly.
Sidan är lättladdad och spelen känns inte tunga och startar snabbt.
Stable site and not encountered any technical problems.
Stabil sida och inte stött på några tekniska problem.
Ok deposit methods.
Ok insättningsmetoder.

The withdrawal time and that is actually the only negative thing about the site I think. This is where you lose all customers instead of getting them as repeat customers
Uttagstiden och det är faktiskt det enda negativa med sidan tycker jag. Det är här ni tappar alla kunder i stället för att få dom som återkommande kunder
Satisfied with the rest.
Nöjd med resten.
No major faults according to me.
Inga större fel nligt mig.

Linne

Gold

France

• 1 year ago

Good evening.
Seeing the comments, I understand the problem that I also encounter...
They sent me an ad with 13th on registration, which I accepted. With these 13ths I gained 185th.
I made a small deposit of 10th to be able to make the withdrawal.
And have my documents validated. Once done I requested withdrawal.
Only non-stop my withdrawal is canceled every day. And without giving reasons. I sent 2 emails, which went unanswered. So I ended up contacting the cat.
The 1st person told me it was because the documents weren't verified yet. Yet it was marked "validated". Then he told me it was okay that I could request the withdrawal again, that I would receive it. A few hours later I look at my account, withdrawal canceled again...
I request a withdrawal again and contact the chat again. This time the person tells me it's because they need additional information. They ask me to give them personal details. What I do. Then I am told that it's okay I will receive the winnings. Here I am.. more than a week has passed.
If they are canceled again I will file a complaint. If they are accepted and sent immediately I will re-evaluate my comment and the rating. I cannot say good things about this casino at the moment based on my current experience.

edit: payment was received more than 3 months later!
it was canceled all the time, after talking to me about lack of information (which technical they already had and validated account), then it was a problem.
Then crypto maintenance.
And then, again, a technical problem with crypto..
All this for a small withdrawal of €100.
It is therefore obvious that I have never repeated the experience in this casino which I of course do not recommend.

Reply by chat. Even if it is sometimes a little long
Reponse par chat. Même s'il est parfois un peu long

No response by email
Aucune réponse par mail
Very very long withdrawal time
Delai de retrait tres tres long

fantomas

Silver

United States

• 2 years ago

They did not abide by there own terms. I made a withdrawl on the 12th it says 7 biz days to get approved it's taken two weeks to get approved and when I said this to them they said that's my point of view. It's not a point of view it's fact. The withdrawl procedure is insane 7 biz days just to get approved they wanted verification but had no link. I used Bitcoin to deposit won and am using Bitcoin to withdrawal but support said they didn't see my withdrawal as a Bitcoin one. We will see in ten days if I get paid I don't have a good feeling I think they are going to come up with a reason to not pay avoid this site there's many that are way way better . Now they are saying if I get approved in 7 days (biz days) then it takes another 7 to 10 biz days to get paid.

They take your money fast

They don't give money you won back fast at all
Bad instructions on withdrawal seems kinda shady

jakeswain82

Bronze

United States

• 2 years ago

I won $100 and i msg about a question I had and after waiting a half hour the service guy deleted my winnings sense my girlfriend had a account. Then they refused to delete my account, this is the worst online casino I have ever played and I hope they get shut down because it looks like there to broke to pay there players so they come up with bs excuses to take the money there customer won fairly.

rboots130

Bronze

United States

• 2 years ago

Was playing game off free spins they gave me. When it came time for cash out suddenly 113.00 disappeared from my account while playing. Emailed customer service and they would not respond this site is a scam

wolfofchitown

Bronze

United States

• 2 years ago

keep getting denying payout even though website says playthrough has been completed and shows withdrawable balance

no payout

dersankt

Bronze

United States

• 2 years ago

So, i get an promotional email from one of my regular casinos to sign up for this one and they had a welcome bonus to which i happend to be lucky enough and beat the $```1400 playthrough but had to forfeit 1200 of it due to the $100 max cashout limit on the bonus. So immediately I decided to cash out however there were KYC I had to go through and to make a $10 deposit in bitcoin to prove my address and all. So I did that.

on the 27th I get a message from Chuck Pinnock regarding their issues with coindraw and that he was very sorry and wanted my winnings to me asap. What they didnt mention was that my withdrawal request got cancelled which meant they reset the clock on the request which i did not find amusing at all; so i complied with his request and went for the alternate bitcoin withdrawal on the 27th. Then not too long after the casino again apologizes about the delay and gave me a $50 chip credit for the wait time which had restrictive terms on it: that my account be below $5 and had no pending withdrawals.

Naturally, with my still pending withdrawal i am unable to use that chip either nor get any deposit bonuses honored until the pending withdrawal is paid out. Today is 6th August and they are saying that i need to go back to coindraw and that would expedite the withdrawal process to which i said ok i am to elevate this to a third party dispute and see what can be done about that because see I would never have made that $10 deposit or signed up for the bonus at all if i had known they were never going to pay out at all.

I even saved screenshots of the messages from chuck and the vip concierge team from the casino themselves because getting ahold of customer service is telling me that i need to wait 7 extra days after cancelling the second request to which i refuse to and after that seven days to wait for another seven to fourteen more days to process the bitcoin due to network congestion (which is an outright blatant lie because if that were true then deposits should take just as long to get to them as payouts are if it was truly a "network congestion" -- as of this writing Bitcoin confirmation times averages out at 8 minutes -- that's quite significant difference in timeframes between that and two weeks). I contact the customer service folks every day and send them the screenshots of the messages every day because none of them seem to believe me when I tell them about the messages. Also, i have every conversation with the customer services saved and sent to my email in case of disputes over what was said.

So, what do I do? I decided to make this complaint with Casino Guru since I have had good experience with them resolving a dispute in the past..

Nice bonuses
admits accountability, even if their customer service chat does not.

Potentially fraudulent in terms of paying out.
no way of elevating issues above customer service chats.
Customer service chats will ignore you for hours and often shut you off, ending conversations in the middle of it.

brendaholly80

Bronze

United States

• 2 years ago

Don't honor bonuses if you win, identity verification is a huge hassle. They will give you the run around till you are sick of it. Even if you get your documents verified, they WILL find a reason to not payout. the 2 accounts on here that had positive reviews are probably affiliated because there is nothing but bad reviews across the internet. Save your money folks.

Pretty much everything, same old games same old scam

colleenedebruyn27

Bronze

South Africa

• 2 years ago

I can see why most people are unhappy with this casino. I did a withdrawal request last week it says approved now I chat to live support and they tell me it's been diclined wow. I would suggest that all these casinos stop giving coupon codes no deposit bonus and so on. They dont want you to play free games they want deposits. If you don't deposit you will not get your winnings. STOP HANDING OUT COUPONS CASINOS MAYBE THEN YOUR REVIEWS WILL LOOK BETTER

jeighson77

Bronze

United States

• 2 years ago

super scam site. deposited money, won $100. they had me jumping through hoops to get verified to withdraw(not deposit that was a seamless process)the winnings. took 2 weeks of not right paperwork after review, before finally was verified. submitted withdraw of $100. sat pending for 1 1/2 weeks and disappeared. opened up a chat to inquire and was told withdraw was denied. they did give back the $30 i deposited, but as you can imagine, that was NOT going to see any winnings. so they will allow you to win…they will not permit you to withdraw these winnings however.

returned deposit

denied winnings withdraw
verification for withdraw
no verification for deposit
customer service hasn’t a grasp on customer service
or civility

ApexPredator93

Gold

South Africa

• 2 years ago

it is a pretty standard casino in terms of promo code works, easy deposit and withdrawal.

sedeller2

Bronze

United States

• 2 years ago

So far I have waited thru 9 business days the first time I have tried to withdrawal my 103 winnings I have done a 10$ deposit to confirm my acct and made over the minimum amount to withdrawal yet they still have not paid out, now I started the second withdrawal try after 11 days after realizing they canceled my first attempt without even sending me a email telling me such

Good games

Support is atrocious
They don't seem to want to pay but will take my money

zena5755

Diamond

United States

• 2 years ago

Joined a month ago, deposit after deposit lose lose lose and besides the game play is boring. No return to player. They suck you in by giving you nice incentives. Like 500 free chip and 15,000 comp points on certain bonuses but when you play these the slots give you no return so forget about winning anything. I decided not to invest any more time and money here. Account closed. Player beware!
Looking at other player reviews they don't pay out. Good bye Slots Garden! SCAM CASINO!

nice bonuses and incentives

tight slots
no return to player
controlled gaming
Hard to win anything
Slots are set to pay very low

Carltonl

Unregistered user

United States

• 3 years ago

I submitted verification documents and they accepted everything was fine.I won a couple times and they paid out. The last time I won they all of a wanted me to reverify and none of my documents were good enough.Health plan,retirement plan,even a w2 tax return from the federal government.I would make sure my account was fully verified before depositing.

seanhuze

Bronze

United States

• 3 years ago

Casino does not allow players from USA 🇺🇸

Doesn’t allow USA 🇺🇸 players

Neil

Unregistered user

South Africa

• 4 years ago

They don't pay when you win please stay away....
I won, when they had to pay all they said over ten times they need to uddate my banking detais over and over again untill i just gave up they never paid me same thing with me freind.

Its a big scam.

Safety Index of Slots Garden Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Slots Garden Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.3/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Important

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Bonus policy and related restrictions may apply even after meeting bonus wagering requirements
T&C copied from the casino's website (in English):
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Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
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Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
T&C copied from the casino's website (in English):
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Other factors

Operates without a license
Slow or bad customer support

Complaints about Slots Garden Casino and related casinos

(569)

569All1Opened72Unresolved170Resolved326Rejected

Complaints directly about Slots Garden Casino

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from South Africa had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team intervened after the recommended processing time had passed, but the casino denied the withdrawal due to a violation of terms regarding the use of free chips. After the player clarified her usage of bonuses, further investigation was attempted; however, the player did not respond to follow-up inquiries, which led to the rejection of the complaint.

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Closed Submitted: 04 Feb 2025

Disputed amount: R100

Our verdict Other

Player's winnings have been confiscated.

The player from the United States accused Slots Garden of withholding $10,200 after successfully meeting the playthrough requirements for a bonus on a $500 deposit. The player claimed that the casino refused to pay him the winnings, citing terms that he believed had been unfairly applied. After extensive communication, the Complaints Team decided to ban the player due to his use of offensive and intimidating language, which led to the rejection of the complaint and a permanent block of the player's profile on the website.

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Closed Submitted: 21 Jan 2025

Disputed amount: $10,200

Our verdict Case closed

Player’s withdrawal is delayed and account issues persist.

The player from Florida had been waiting for a withdrawal from Slots Garden since December 26, initially requesting it in Bitcoin and later opting for Coindraw, but the casino canceled the withdrawal and returned the funds to her account. Despite submitting the required ID and being informed that there was a delay due to a long line of withdrawals, she had not received any clear communication or resolution, and her current status remained pending. The issue was resolved when she finally received her payment after multiple attempts and communication with the casino.

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Resolved Submitted: 21 Jan 2025

Disputed amount: $1,001

Our verdict Other

Player requests clarification and refunds for account discrepancies.

The player from New York reported discrepancies in the spin order of the game "Rudolph's Revenge" after depositing $100, feeling that something was amiss with the casino's records. Despite clearing cache and cookies on multiple devices, the issue persisted, and she requested a visual screenshot of the casino's bet history. He also sought refunds for recent and prior deposits due to unresolved concerns. The Complaints Team concluded that the issues described were technical matters that could not be independently verified or investigated. The player was advised to contact the casino directly to request his gaming history in Excel format for further review.

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Closed Submitted: 25 Dec 2024

Disputed amount: $100

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from the United States had requested a withdrawal three weeks prior using Bitcoin, but after being informed that Bitcoin was not an option, she switched to wire transfer. After submitting a bank statement that was deemed unacceptable due to a negative ending balance, the player was left without a resolution and felt frustrated from over 20 unanswered emails. The Complaints Team intervened, and after further communication with the casino, it was confirmed that the transaction had been processed but delayed by the third-party payment provider due to high volume during the holiday season. Ultimately, the player received her payout, and the complaint was marked as resolved.

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Resolved Submitted: 09 Dec 2024

Disputed amount: $700

Our verdict Unjustified complaint

Player’s unable to withdraw his winnings.

The player from California faced withdrawal issues as the casino claimed he could not withdraw his winnings due to using free spins before making a deposit, despite those spins being part of the casino's promotional offer. The Complaints Team reviewed the situation and found that the casino's terms and conditions clearly stated that players could not redeem multiple free bonuses consecutively without a deposit in between. Consequently, it was determined that the casino's actions were in compliance with their stated rules, leading to the closure of the complaint.

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Closed Submitted: 02 Nov 2024

Disputed amount: $200

Our verdict Unjustified complaint

Player’s account has been closed with winnings confiscated.

The player from California was unable to withdraw $100 won from a bonus due to the casino's request for a passport or birth certificate, which he did not possess. After inquiring about the withdrawal, the casino closed his account last month, withholding the remaining balance. The Complaints Team confirmed that multiple accounts had been created in violation of the casino's Terms and Conditions, which only permitted one account per player. Consequently, the player's complaint could not be upheld, and no further options were available in that situation.

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Closed Submitted: 28 Oct 2024

Disputed amount: $100

Our verdict Unjustified complaint

Player's withdrawal request is denied.

The player from Chile received free spins and generated a withdrawable balance of $5, but the call center informed him that he could not withdraw this amount. The player later clarified that he had made a $30 deposit and believed he had a total of $78 available for withdrawal, including winnings from the bonus. However, the casino stated that the funds were non-withdrawable due to the mixing of bonus and cash funds, as well as the player's account being permanently blocked. The Complaints Team reviewed the evidence provided by the casino and concluded that the casino's actions were justified, resulting in the rejection of the player's complaint.

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Closed Submitted: 09 Oct 2024

Disputed amount: $48

Our verdict Player stopped responding

Player’s withdrawal has been delayed and is unclear.

The player from California had requested a withdrawal of winnings totaling $4948 on August 20, 2024, but had yet to receive the funds after more than a month of waiting. Despite being informed that the withdrawal was approved on September 5, 2024, the player faced conflicting information regarding payment processing. After multiple communications with the casino, it was confirmed that the player had received $2448 of her winnings but was still waiting for a $1500 Bitcoin withdrawal, which the casino stated had been issued to a third-party payment provider on November 14, 2024. The issue remained unresolved as the player had not received the remaining funds, and the complaint was ultimately rejected due to a lack of response from the player.

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Closed Submitted: 25 Sep 2024

Disputed amount: $4,948

Our verdict Unjustified complaint

Player’s withdrawal has been delayed.

The player from South Carolina had requested a withdrawal of $2,550 made three weeks prior, expressing frustration over not receiving help from Slots Garden. The team had attempted to gather more information by reaching out for clarification and extending the response time. However, due to the lack of response from the player, the complaint was unable to be investigated further and was rejected. After reopening the complaint and receiving information from the casino, it was determined that the winnings were not eligible for withdrawal due to the terms regarding free bonuses. Consequently, the complaint was rejected again, and the player was informed of this decision.

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Closed Submitted: 15 Aug 2024

Disputed amount: $2,550

Show more complaints (+10)