Slots Garden Casino Review

The player from the United States had won $1350 but experienced delays in the withdrawal process, despite having provided the necessary documents and Bitcoin address. The player had not received the money as per the casino's assurance. The casino had claimed the winnings were from a $100 max cashout bonus, despite the player's insistence that he had won the amount from his own deposits. The casino maintained that they had complied with their terms and conditions. We were unable to resolve the issue due to the casino's unwillingness to cooperate, resulting in the complaint being closed as 'unresolved'.

The player from Florida had accused the online casino of being a scam due to complex rules and policies. She claimed the casino had allowed her to redeem multiple bonuses or free chips consecutively and was then unable to withdraw her winnings due to this action. We had checked the casino's terms and conditions and found that players could not redeem multiple free bonuses consecutively. We concluded that the casino had denied her winnings in compliance with their terms. Consequently, we had to reject the complaint.

The player from the United States had experienced difficulties with the site functionality, including the verification process and live chat at Slots Garden Casino. Despite having won money on free spins, she was unable to withdraw her winnings due to the site's conditions which required a minimum deposit of $10. Furthermore, her attempts to contact the casino via email had remained unanswered. The Complaints Team had attempted to assist the player, asking for more details about the verification issue and explaining the casino's deposit requirement for withdrawals. However, the player did not respond to the team's inquiries, which led to the rejection of the complaint.

The player from Connecticut had been facing difficulties in withdrawing $95 through Bitcoin from Slots Garden. Despite a previously verified ID and successful withdrawals, the casino had claimed that the previously approved ID was no longer valid, causing a delay in withdrawal. The player had attempted to resolve the issue by emailing the casino multiple times over two days, but had received no response. The Complaints Team had extended the timer for the player to respond, but the player failed to do so. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Sweden had reported a delayed withdrawal of a $1200 cashback. The casino had requested the player's Bitcoin address multiple times and also reported the need for account re-verification, even though the player stated the account had already been verified. After investigating the issue, we found that the player had breached the casino's terms and conditions by requesting a withdrawal from the 5th consecutive free bonus without a cash deposit. Consequently, we deemed the complaint as unjustified and confirmed that the casino had acted within its terms and conditions.

The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino's Representative had confirmed that the player's account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.

The player from Michigan had been attempting to withdraw her winnings from Slots Garden Casino since December 15, 2023. Initially, she had requested a check but was declined and asked for wire details. After providing the information, the casino had denied wiring money to the player's credit union. The player then tried to request a Bitcoin withdrawal, but it was also denied as she had not used Bitcoin for depositing. Despite opening two new bank accounts and waiting for a month each time to receive a bank statement, the casino had denied her withdrawal requests. The player's winnings were still in a withdrawal request status. We had tried to assist the player by contacting the casino and extending the complaint's resolution period, but the issue remained unresolved.

The player from Florida had been waiting for a withdrawal for less than two weeks. However, his payout hadn't been received yet due to repeated issues with the verification process. Despite multiple attempts to submit his verification documents, he was continually prompted to restart the process. Although we had advised him to be patient and cooperate with the casino, he had not responded to our further inquiries. As a result, we were unable to investigate his case further, and the complaint had been rejected.

The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn't deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn't send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.

The player from the US had won $8,068 and requested a withdrawal 6 weeks prior. The casino had approved withdrawals of $1,200 and $1,068, but the player had not received these funds. The casino had ceased communication with the player. Despite our efforts to assist and resolve the issue, the player did not respond to our queries. Consequently, we had been unable to proceed with the investigation or provide potential solutions.

The player from the US had been waiting for over a week for a withdrawal without success. Despite having emailed the casino and submitted the requested documents for the withdrawal process, he had not received any response. The player had been advised by the Complaints Team to make a real money deposit for payment method verification since his winnings were accumulated from a free bonus. The disputed amount had been adjusted from $500 to $100 in line with the casino's maximum cashout rule. However, due to the lack of further response from the player, we were unable to proceed with the investigation or provide potential solutions.

The player from the United States had reported delays with withdrawals amounting to $3874.46 via Bitcoin from the casino. The player had not received the funds even after a month despite customer service having promised to escalate the issue. This had not been the first time the player faced such a problem, with similar issues having occurred at the casino's sister site, Slots of Vegas. We had attempted to mediate by contacting the casino but received no response. Due to the casino's operation without a valid license and lack of ADR service referral, we were unable to provide further assistance. The complaint had been marked as 'unresolved', negatively affecting the casino's rating.

The player from New York had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that his withdrawal had been split into two parts and was confused about the process. We had advised the player to provide all relevant communication between him and the casino. Despite the casino's confirmation that the payment had been processed via Bitcoin, the player did not confirm receipt of the payment. Due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

A player from Tennessee won money using a free chip, but upon logging back in, his winnings and deposit were missing. The player received conflicting information and poor customer service from the casino support, leaving him feeling scammed. The complaint was rejected as the player stopped responding.

The player from the US had had issues with her withdrawal request at Slots Garden Casino. Her request had been repeatedly denied due to 'verification issues'. The casino's support had not been helpful, providing inconsistent explanations. The player's winnings had been from a deposit bonus, and this had been her first withdrawal request. The player had communicated with the casino, but the issue had remained unresolved. The casino had stated that the missing funds might have been related to transaction fees or removal of non-cashable bonus funds. However, the player had decided to close the case and blacklist the casino. We had been unable to assist further in resolving the issue.

The player from the United States had played with a bonus and fulfilled its conditions, but was only able to withdraw $100. The casino had requested documentation for verification. However, despite our efforts to communicate and understand the situation, the player had failed to respond to our inquiries. Consequently, we had to reject the case due to the lack of response.

The player from Mexico had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The team had also asked for relevant communication between the player and the casino for further investigation. However, the player failed to respond to the team's messages and questions, which led to the rejection of the complaint.

The player from Costa Rica had encountered withdrawal problems from an online casino after winning over $15k. His winnings had been significantly reduced by the casino, citing bonus misuse, which the player disputed. Even though the casino had shown approval for the withdrawal, it allegedly confiscated his funds without giving a valid explanation. Despite our efforts to assist and multiple prompts for necessary information, the player had not provided the requested details, which hindered our ability to investigate further. As a result, we had to reject the complaint.

The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player's lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.

The player from Tennessee has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from New Hampshire had requested a withdrawal of $16,500 a month prior but had not received the payment. The player did not respond within the given timeframe. As a result, the investigation could not proceed further, and the complaint was rejected.

The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained "in process" for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.

The player from Sweden submitted a withdrawal request after wagering bonus money but hasn't received their winnings - after several attempts to contact the casino, including emails and live chats. Despite complying with the casino's request for bank account proof, there is still no resolution after a month.

The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.

The player from Georgia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After discussing the issue with the player, we learned that she hadn't made a deposit to verify her payment method, which is a common requirement for online casinos. We had advised her to make a deposit to facilitate the withdrawal process. However, the player did not respond to our subsequent messages, leaving us unable to assist further. Consequently, we had to reject the complaint due to lack of cooperation from the player.

The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player's money got paid out.

The player from New York requested a withdrawal less than two weeks prior to submitting this complaint. Their money was not received, and the withdrawal request was denied. After gathering and reviewing all the evidence provided by the casino, we decided to reject the complaint because the casino's bonus terms and conditions were breached - the rules strictly forbid the use of more than 1 no-deposit bonus without making a deposit. Although the player made some deposits in the past, those were lost much earlier than the disputed winnings were accumulated using several no-deposit bonuses in a row. The casino acted in accordance with its terms and conditions, and we accept its decision since we are talking about no-deposit bonuses/free money given by the casino, and it is not against our Fair Gambling Codex.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. After the player's complaint, we advised him to be patient and wait for at least 14 days after requesting the withdrawal before escalating the issue. We also asked for more information about his account status and past withdrawals, which he provided. We attempted to resolve the issue by inviting the casino representative to join the conversation. However, the player requested to close the complaint without confirming whether he had received the funds or not. Despite our efforts to extend the conversation, the player did not respond, leading us to reject the complaint.

The player from Alabama had used the welcome chip, played through the game, and successfully won $500. Despite being initially accepted, the withdrawal request had later been canceled by the casino. The casino's representative had explained that the player violated the casino's policy by using two consecutive free chips without depositing in between, thus making the winnings ineligible for withdrawal. The player had not responded to our inquiries for further clarification, leading us to reject the complaint due to lack of information.

The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino's rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as 'resolved', and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.

The player from Canada signed up for Slots Garden casino due to a promised $120 free chip bonus. Upon registration and email verification, the casino refused to honor this no-deposit promotion. Moreover, the player faced unclear guidance from customer service representatives. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Illinois has reported a delayed Bitcoin withdrawal of 900 dollars that was supposed to be approved within 7 business days. After 9 business days, the player has not received any communication regarding the withdrawal status. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino's issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it's time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Alabama won $260 with a free chip but when she tried to claim the winnings, she was required to verify her identity. Although she promptly provided the necessary documents, she hasn't received any response from the casino and can't reach them through their provided contact information. After investigation casino has provided proofs that the player had created multiple accounts and breached the "deposit between free bonuses requirement" rule. Therefore, the complaint has been rejected.

The player from the United States faced a restriction on the withdrawal amount, which was capped at $100. We contacted the casino, and its representative informed us that the free chip was in play therefore the winnings were capped to the maximum allowed cashout from a no deposit bonus. The player was also paid out her deposit. We rejected the complaint since the casino acted in accordance with the no deposit bonuses policy.

The player from South Africa requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn't received any specific support and the issue remains unresolved. The issue has been resolved successfully.

The player from South Africa is experiencing challenges with withdrawing their funds from the casino. They mention not having the option for Electronic Funds Transfer (EFT) and difficulty in verifying their banking details. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Louisiana requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Hungary requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The casino responded and stated that the winnings were not eligible for withdrawal as the player had claimed multiple free bonuses consecutively, which was a breach of the terms and conditions. The player asked for help in verifying their account, and after some time this was completed successfully. The case seemed to be resolved, but we had no further response from the player so the complaint was eventually rejected.

The player from South Africa is complaining about the lengthy verification process. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player's withdrawal is delayed and part of his winnings was voided. The casino responded and explained that there was a maximum cashout rule attached to the bonus which capped the player's winnings. The player stopped responding and so the complaint was rejected.

The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it's South African version, however they were able to process the withdrawal for the player and the complaint is resolved.

The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.

The player from South Africa has requested a withdrawal almost six weeks ago. Unfortunately, it has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from South Africa has requested a withdrawal a month ago. It has been pending since. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from United States had all her withdrawal requests denied. Additionally, the live chat and all the withdrawal options were disabled in the account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update. There is no information available on whether the player received their winnings or not. The complaint remains unresolved.

The player didn't receive their winnings of $2,000 which had been approved for over a month after the request. The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.

The player’s withdrawal request was approved by the end of July 2019. However, there seems to be a problem with the verification, causing a delay. We rejected the complaint because the player didn't respond to our messages and questions.

William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.

The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player's complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player's Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player's Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino's relevant department. The complaint had eventually been resolved successfully.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player's account had been verified, and the player confirmed receipt of the payment.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.

The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn't use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as 'resolved'.

The player from Kansas had experienced issues with her withdrawal from Planet 7 Casino as the operator had refused payouts via BTC, wire transfer, and check. The only option proposed had been opening an account with two banks, both inconveniently located for the player. After the player had opened a bank account and informed the casino, she was told to wait for a month to get her winnings due to the absence of a bank statement. However, the casino then allowed her to withdraw her winnings via Bitcoin, which she had initially requested. The player had received her winnings and was waiting for a payout from the casino's sister company, Raging Bull Casino. The Complaints Team had marked the complaint as 'resolved'.

The player from California had reported that she had requested a withdrawal two weeks prior but had not received the payout despite it having been approved. She had claimed to have received various excuses from the casino and had been told to wait longer. The player's account had been verified, and she had fulfilled her wagering requirements. She had also reported having daily, unproductive conversations with the casino. After we invited the casino representative to the conversation, the casino confirmed that the payment had been processed. The player had confirmed receipt of her winnings, albeit with some confusion due to unfamiliar emails. We had marked the complaint as 'resolved'.

The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Australia is dissatisfied with the withdrawal process. He has been waiting for weeks for his withdrawal. The issue was successfully resolved, the player's winnings were eventually paid.

The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.

The player from the United States asked for a second withdrawal at the casino, via Bitcoin. After 3 weeks she did not receive payment and created a complaint. After the casino representative was involved in resolving the complaint, the complaint was resolved. The player received payment after more than a month.

The player from United States requested a withdrawal, but the casino did not process his withdrawal for several weeks. After the casino representative was involved in resolving the complaint, the process moved on and the player received payment, approx. 2 months after the withdrawal was requested.

The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn't respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.

The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as 'resolved'.

The player from United States has requested withdrawals six weeks ago. They have been pending since. The complaint was resolved after the player received his winnings. Although, the player found the long withdrawal process as a negative experience and not planing to continue playing in the casino.

The player from Texas requested a $100 withdrawal one month ago from their verified account, but it had not been processed despite approval on the 20th of May. They were frustrated with the casino's repeated delays and lack of adherence to posted withdrawal times. The casino confirmed that the payment was made on June 13th via Bitcoin, and the player acknowledged receipt. The complaint was marked as resolved by us after verifying the player's confirmation.

The player from the US queried a reversal on their recent winnings and asked for an explanation. The complaint was resolved after the Complaints Team contacted the casino multiple times. The casino cited delays from third-party payment providers due to high withdrawal volumes. Eventually, the player received partial payment and confirmed the successful resolution of the issue.

The player from the United States had requested a withdrawal of $2500 at the beginning of January and had not received a response, nor the funds two weeks later. Despite having confirmed that she had passed KYC verification and had successfully withdrawn before, the casino did not process her request. After the player had raised a complaint, we had contacted the casino, and the casino representative had claimed that the delay was due to the need for confirmation of the player's bank wire details. The player had provided the necessary information, and the casino representative stated that the withdrawal had been processed. After some additional delays, the player confirmed that she had received her withdrawal. The issue had been resolved successfully.

The player from Minnesota had experienced a payout delay with two withdrawal requests. The casino's customer service had given a payout date, but had only stated that it would be updated in the next 48 hours. The player had confirmed that they had not made any successful withdrawals from the casino in the past, they had passed the KYC verification, and they had used bonuses for the winnings. The player was later able to receive the payouts, however, the casino had sent the funds to an old wallet address, not the updated one. We concluded that this likely happened due to the payment being in process for a long time, before the wallet details were updated. The issue was resolved then.

The player from Japan had encountered issues with withdrawing her funds from an online casino. Despite having submitted all necessary documents in July 2023, the casino had kept requesting the same documents. The player had several payouts pending from various casinos including Silver Oak Casino. After the Complaints Team got involved, the casino confirmed that the payment had been made in full via Bitcoin on January 16th. The player later confirmed that the issue had been resolved and the funds had reached her account. The Complaints Team had marked the complaint as 'resolved'.

The player from New Jersey has faced a delay with his withdrawal, requested over three weeks ago. Although he complied with max cash out regulations and KYC requirements, he hasn't received his payment. The complaint was resolved as the player got paid out.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and it turned out the bank statements were missing to verify the player's payment method. The delay in communication between the player and the casino was also caused by the issues with email addresses, however, the casino representative finally informed us about reviewing the document. The player was asked to submit a new withdrawal request, and after some time they confirmed receiving the winnings, so we closed the complaint as resolved.

The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. When we contacted a casino representative, it turned out some documents were missing and the communication with the player was complicated due to some outdated contact details. Finally, the withdrawal via wire trasnfer was processed by the casino. There were still a little delays caused by the 3rd party payment provider issues, but the player confirmed receiving her funds in the end. We closed the complaint as resolved.

The player from the US was informed that the loyalty bonus was credited falsely and the casino decided to withhold the accumulated winnings. The issue was successfully resolved. The casino aknowledged the mistake and the player got paid.

The player from United States requested a withdrawal and after 14 days of waiting for the payment, he decided to submit a complaint. The player received the payment 1 month after the withdrawal request. The complaint is resolved.