Scatterhall Casino - general discussion (page 69)

We were waiting until today with the rating adjustments. The casino was aware of the deadline. The current rating reflects all unresolved complaints (of course, most of them are related to the delayed pending withdrawals).

The question is if they're really delayed. The whole thing sounds like a scam to me 😕

I hope you don't adjust it again as soon as you should pay and the tickets are solved, because that should work continuously before the rating increases again

Yes, the fact that there is only one payment option is very questionable!

Yes, unfortunately.

But we already mentioned that 4-5 months ago.

Unfortunately, very few read here before they register there 😔

Unfortunately, that's how this world works.

A lot of money can also buy freedom.

Bribery here bribery there and see everything is wonderful 😂😜

100% of the time they open new casinos because money tastes better than anything else.

So I have to get involved in this clown story too. He writes the "Bianca" from Scatterhall it was sent to me today and closes the chat afterwards. So I'm back in the support and look there again the "Bianca" and then I wrote how can it be that they tell me it was transferred today but I'm still pending and I can cancel the payment? She then said very cheekily that she wouldn't have said it 😀 luckily I took a screenshot of it. After that it was said yes it was a typo 😀 End of story it will be forwarded for the umpteenth time haha

Casinoguru are just as much to blame here.

They are affiliates so would of taken a cut of your sign up and losses. They mark new casinos as 'fresh' yet somehow justify giving them a rating of above 7. Psychologically they know what that does to a player, it makes us think they must be safe or safe enough.

Sure caisnoguru will phane faux empathy to all of us for a while, even act like they are on our side. But trust me, casinoguru, askgamblers etc etc all know how to spot a flash in the pan casino or casino in trouble and they do nothing to warn players.

I wonder if players notice the only way casinos get blacklisted or give 0 ratings across most of these affiliate sites, always comes with the footnote 'unethical practises towards affiliates'. Casinoguru knew who was behind this casino, theyve known pocketplay was in trouble also, theyve known other casinos in the past (mostly russian pop ups).

I would encourage players to seek compensation through the courts against Casino Guru, in relation to misrepresentation under EU consumer law (e.g you buy a car from a second hand dealer, the car has not been vetted and you have an accident. The dealer is liable, not the manufacturer.)

I am taking out a court claim against casinoguru myself for their negligence regarding pocketplay.

the statement makes no sense....

I mean if I'm a car salesman and offer a new Porsche for 20,000 euros then I could also be the best dealer because of the demand. If I don't deliver, the best offer is useless. and that is the case right here!

should everything be rated badly because people complain?

I mean then only the competition romps around here and badmouths every casino....

Your statement makes a lot less sense because you're answering without reading.

Do you want to explain something to me here or what?

Anyone who can read has a clear advantage, Mr. Internet Lawyer.

I said they "COULD" be one of the best casinos if they weren't, which is exactly the point you raised, that's all that matters here (payout/delivery) call it what you like.

You should read more carefully before you lecture people.

They probably couldn’t be that big of a casino though, since the main thing that sets them apart is the crazy daily bonuses, but that’s clearly not sustainable, otherwise other casinos would be doing it as well. No other casino comes even close to the daily bonuses you see on scatterhall

Withdrawal

Zeus Lightning N.V. Casinos withdrawal time is 1-5 hours maximum. You can expect to get instant payouts. That’s because the online payment system that the casino supports ensures a fraction of second-fund transactions.

Any additional delay might be due to the banking method you have chosen. With eWallets, you can expect to get the payout fasters. With bank transfers and credit/debit card transfers, it can take 3-5 days.

However, before you place your withdrawal request, you need to make sure that you have completed the KYC details and have fulfilled the wagering requirement. Almost all the methods that are available for making deposits are also available for making withdrawals. Cryptocurrency withdrawals are safe and easy.

Untill they fall for the same strategy again, I'd like to add. The same owner or management does not exclusively mean the "strategy" remains the same. There are exclusions, I dare to say.

Once the casino fails to pay out players, however, the rating goes down per every single submitted complaint.

I know it doesn't sound enough, but what else can we do? Especially if the licensing authority wouldn't care 🙁.

Don't worry. We use unresolved complaints as leverage in situations casino reaches us and asks for a better rating. You'd be surprised how often it happens, though 🙁

We do not take anything from casinos, instead, the unresolved complaints are offered to be resolved in the first place. When the casino refuses, it's over, until the management comes to ask again.

I must agree with you. I was quite shocked they offered just one + crypto.

Yes, it happens very often 🤢

Is the casino also not responding to your contact attempts? Or do you have a contact there?

I empathize with your opinion though it's not based on solid ground.

Untill the casino decides to stop paying we are in the same position as the players. Did you know the casino is going to scam players eventually? Well, if you did, I'd love to know how you managed to know that.

We were trying to resolve the situation and informed the casino their rating will fall, so they should take immediate action. We tried.

Are we to be blamed because new casinos - unproven by time - decide to scam? I said that once, sadly, we aren't seers.

Every time something rises, it's also a kind of challenge - will it work or not? No one knows, the closes guest is a prediction.

It's easy to find a subject for such an accusation, I've seen this many times before. What remains is that no one could know for sure, but every reasonable player who takes time to check user reviews, forums, and open complaints has also a chance to make the decision.

We are not responsible for the casino's approach.

The idea of the lawsuit is quite out of hand. We are not a second car dealer and no one has signed any contract. We do not provide goods for sale. Every player playing in the casino is undergoing a risk, we intend to lower the chance you'd be scammed, but it doesn't mean if you're scammed, we're responsible.

I'm sorry your complaint was unresolved, it happens.

Anyway, did you try contacting the licensing authority as suggested? Did the company care?

You should try to bring the license provider to the court since it is closer to being in direct relation with the casino - they sell the licenses after all.

We inform about that in the review:

"Casino group revenues (last 4 years): Very small" - red marking 🙁

COULD NOT!!!!

Because no casino can grow with these offers!