Dear DerKoenig,

We're sorry to hear about the issues you've encountered with depositing on our platform. We take the security and trustworthiness of our payment systems very seriously, and we apologize for any inconvenience you may have experienced.

If you've encountered difficulties with specific payment methods, we recommend reaching out to our customer support team. They will be able to provide you with more information and assistance in resolving any deposit-related issues you may be facing.

We value your feedback and take it into consideration as we continuously work to improve our services. If you have any further concerns or questions, please don't hesitate to let us know.

Thank you for taking the time to share your feedback, and we hope to have the opportunity to address your concerns and provide you with a better experience in the future.

Best regards,
OnLuck Team

Hello there, DerKoenig!

Thank you for your feedback, we appreciate it a lot.

We sincerely apologize for any difficulty that you faced with the processing of your deposit via PayOp and the delay with our response to your email request. We understand that timely processing of deposits is essential for our players, therefore we take these comments very seriously.

We have been in contact with our payment processor to expedite the deposit and have taken steps to ensure a similar delay does not occur again. We fully comprehend that a week to process the deposit is not acceptable, and we regret if this has caused any dissatisfaction.

Please feel free to reach out to our customer support team via live chat to request updates or assistance with any other concerns you have.

Thank you for your patience and we apologize again for any inconvenience caused.

Best regards,
50 Crowns team