50 Crowns Casino Review

Show company details

Payment methods

Show all (39)

Withdrawal limits

per month

$15,000

per week

$7,500

Owner Hollycorn N.V.

Established 2023

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews8Safety Index explainedDiscussion73Payment methods39

Casinos available to you

1.Spinfinity Casino

Guru choice

2.Drake Casino

Great customer support

3.El Royale Casino

Live chat available 24/7

4.Rich Palms Casino

Overall good casino

Case opened Current status

50 Crowns Casino Review

Our expert casino review team has carefully analysed 50 Crowns Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. 50 Crowns Casino has a High Safety Index of 8.3, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our 50 Crowns Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of 50 Crowns Casino – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of 50 Crowns Casino, we thoroughly read and reviewed the Terms and Conditions of 50 Crowns Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based upon our estimates and collected information, we consider 50 Crowns Casino a small to medium-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we are aware, no relevant casino blacklists mention 50 Crowns Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All in all, when combined with other factors that come into play in our review, 50 Crowns Casino has landed a High Safety Index of 8.3. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: According to our records, 50 Crowns Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of 50 Crowns Casino.

Terms and Conditions of 50 Crowns Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of 50 Crowns Casino during our review.

Player complaints submitted about 50 Crowns Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found no relevant complaints about this casino.

50 Crowns Casino user feedback and reviews evaluated

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

So far, we have received only 8 player reviews of 50 Crowns Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company data

50 Crowns Casino is owned by Hollycorn N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.

50 Crowns Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

50 Crowns Casino supports 39 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Maestro, Neosurf, Bitcoin (BTC), AstroPay, iDebit, SIRU, Bank transfer, VenusPoint, Pay4Fun, Coinspaid, Interac, Revolut, Bitcoin Cash (BCH), Litecoin (LTC), Tron (TRX), Binance Coin (BNB), Volt, CashtoCode, Ethereum (ETH), Ripple (XRP), Dogecoin (XDG), Tether (USDT), Gigadat, Interac e-Transfer, PIX, Jeton, eZeeWallet, Rapid Transfer, Contiant, SticPay, Piastrix, MiFinity, MuchBetter.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 7,500 per week	No win limit
EUR 15,000 per month
USD 7,500 per week
USD 15,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at 50 Crowns Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Portuguese			24/7
German			24/7
French			24/7
Norwegian			24/7
Slovenian			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at 50 Crowns Casino, managing your account, withdrawals, or other matters. 50 Crowns Casino has a good customer support, judging by the results of our testing.

Slots and casino games at 50 Crowns Casino

50 Crowns Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.

Casino games from 126 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, Wizard games, Authentic Gaming, RFranco Games, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), Kiron Interactive, Golden Race, Revolver Gaming, EAGaming, Mascot Gaming, Four Leaf Gaming, Amusnet (EGT), Givme Games, Silver Bullet, Jade Rabbit Studio, PGsoft (Pocket Games Soft), TVBet, Slot Factory, Max Win Gaming, HungryBear, Skywind Group, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, Vibra Gaming, Mplay, 5Men Gaming, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, Win Fast, Backseat Gaming, LIVE Solutions, Ad Lunam, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, Atmosfera Live, TrueLab Games, Spinza , Spearhead Studios, Bang Bang Games, Bad Dingo, SlotMill, Onlyplay, Oryx Gaming, Nucleus Gaming, Gaming Corps, Leap Gaming, Gamebeat, Livespins, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Gamevy, Fazi, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, InfinGame, Barbara Bang, Silverback Gaming, Clawbuster, Electric Elephant, Bet2tech, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.

50 Crowns Casino bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from 50 Crowns Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on 50 Crowns Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (39)

Withdrawal limits

per month

$15,000

per week

$7,500

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (6)

English customer support

All languages (6)

English live chat

All languages (6)

Game providers
Show all (126)
Game providers (126)

CASINO SCREENSHOTS

Positives

Deposit, play and withdraw in Bitcoin
Multiple currencies in one account
Various responsible gaming options available
Live chat support is available 24/7
Live dealer games are available

Negatives

Many restricted countries
Not all payment methods are available for all countries

Interesting facts

Live chat support uses the auto-translate feature for some languages
Casino uses a chatbot for customers' interaction
Small international casino
Deposits need to be wagered 3x before a withdrawal is requested

Author & Guarantor: Ayberk Ayan Last updated: 10 Aug 2024 Anything incorrect or missing? Let me know

50 Crowns Casino bonuses

Browse all bonuses offered by 50 Crowns Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of 50 Crowns Casino

This is a place to share experience with 50 Crowns Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 8 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

diarch1234

Novice

Germany

• 5 months ago

I can only warn every player about THIS casino. Please do not register there. The entire team is only interested in 100 percent profit. Withdrawal requests are cancelled, long waiting times. The support drags out requests. Cancellations are not accepted. You are tricked into continuing to play. Deposited amounts are not credited to the player account on several occasions. Unbelievable

RTP values can never match
RTP Werte können niemals passen
Delaying tactics
Hinhaltetaktik
No solutions in support
Keine Lösungen beim support
Long or no payout
Lange oder keine Auszahlung

50 Crowns Casino

Dear Mr Seidensticker,

We are very sorry to hear that you have had a negative experience with our services. It is of utmost importance to us that you are satisfied with your experience at our casino and we will do everything we can to make things right.

Regarding withdrawals, we would like to clarify that this process requires full verification of your account. This is a necessary step to ensure the protection of your funds and to comply with all security standards. Only once the verification is complete can we start processing withdrawal requests. All withdrawal requests are processed on a first come, first served basis as our finance department carefully reviews each transaction manually. This allows us to ensure that every player receives their funds on time and safely.

We know how important a smooth deposit process is and we are very sorry if you encountered any difficulties at this stage. The reasons for such problems may vary, but we assure you that we will take care of them immediately. Our support team is always available to help you and answer all your questions.

We greatly appreciate your trust and strive to provide you with the best possible service. If you have any questions or need further assistance, please do not hesitate to contact us at support@50crowns.com You can also contact our VIP department at vip@50crowns.com turn around.

With kind regards and respect,
50Crowns Support Team

dseidi2012

Visitor

Germany

• 5 months ago

I would like to warn you urgently about this rip-off casino. At the beginning you win something, then you only have losses. Payments that are verifiably received are not credited to the player's account. I have now tried to get this refunded by the casino 20 times. Without success. Withdrawal requests are drawn out to the point where you run the risk of canceling amounts. If you do that, all games then go against the player until you lose everything. Cancellations are not accepted and the VIP service keeps persuading you to deposit more money. I strongly suspect manipulation.

Fraud
Betrug
Delaying payments
Herauszögern von Zahlungen
Problems are never solved
Probleme werden nie gelöst
Pure rip-off
Reinste Abzocke

50 Crowns Casino

Dear Mr Seidensticker,

Thank you for your feedback. We are very sorry to hear that you have encountered such difficulties while using our casino. We always strive to provide the best possible service to our customers and would like to clarify some of the issues that may have led to your dissatisfaction.

First of all, we want to assure you that all winnings made at our casino are completely legitimate and we meet all licensing requirements and fair play standards. All games are independently audited to ensure they are random and fair.

Regarding verified payments, we understand how frustrating this can be. Our payments go through a series of security checks to ensure the safety of both players and our system. We have reviewed your case and can confirm that all your withdrawal requests have been processed properly.

As for the refund from your active balance, your money has been successfully transferred to your bank account, as reported by the VIP department of the platform. From our side, the refund of your balance has been confirmed and sent.

As for your refund requests, we are always ready to help and do our best to resolve any issues. Our VIP service works hard to provide the highest level of support to our players.

If you feel that your requests have not been processed properly, we are ready to conduct additional checks and provide you with all necessary information.

We value your feedback and will do our best to improve our service. Please contact our support team if you have any further questions or concerns. We are always ready to help and provide you with the best possible experience at our casino.

We thank you for your patience and understanding.

Best regards,
50 Crowns Casino Team.

Sehr geehrter Herr Seidensticker,

vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie bei der Nutzung unseres Casinos auf solche Schwierigkeiten gestoßen sind. Wir sind stets bestrebt, unseren Kunden den bestmöglichen Service zu bieten und möchten einige der Probleme, die zu Ihrer Unzufriedenheit geführt haben könnten, klären.

Zunächst einmal möchten wir Ihnen versichern, dass alle in unserem Casino erzielten Gewinne völlig legitim sind und wir alle Lizenzanforderungen und Fairplay-Standards erfüllen. Alle Spiele werden von unabhängiger Seite überprüft, um sicherzustellen, dass sie zufällig und fair sind.

Was verifizierte Zahlungen betrifft, so verstehen wir, wie frustrierend dies sein kann. Unsere Zahlungen durchlaufen eine Reihe von Sicherheitsprüfungen, um die Sicherheit sowohl der Spieler als auch unseres Systems zu gewährleisten. Wir haben Ihren Fall überprüft und können bestätigen, dass alle Ihre Auszahlungsanträge ordnungsgemäß bearbeitet worden sind.

Was die Rückzahlung von Ihrem aktiven Guthaben betrifft, so wurde Ihr Geld erfolgreich auf Ihr Bankkonto überwiesen, wie die VIP-Abteilung der Plattform berichtet. Von unserer Seite wurde die Rückerstattung Ihres Guthabens bestätigt und versandt.

Was Ihre Rückerstattungsanfragen betrifft, sind wir immer bereit zu helfen und tun unser Bestes, um alle Probleme zu lösen. Unser VIP-Service arbeitet hart daran, unseren Spielern das höchste Maß an Unterstützung zu bieten.

Wenn Sie das Gefühl haben, dass Ihre Anträge nicht ordnungsgemäß bearbeitet wurden, sind wir bereit, zusätzliche Überprüfungen durchzuführen und Ihnen alle notwendigen Informationen zur Verfügung zu stellen.

Wir schätzen Ihr Feedback und werden unser Bestes tun, um unseren Service zu verbessern. Bitte kontaktieren Sie unser Support-Team, wenn Sie weitere Fragen oder Bedenken haben. Wir sind immer bereit zu helfen und Ihnen die bestmögliche Erfahrung in unserem Casino zu bieten.

Wir danken Ihnen für Ihre Geduld und Ihr Verständnis.

Mit freundlichen Grüßen,
50 Crowns Casino Team.

xavierandmum

Visitor

Australia

• 7 months ago

so I deposited $60 with the bonus code of 'crowns' twice and then the third time they told me it was wrong code to use this time and that if I deposited again I would get a bigger bonus when I ask if that bonus would be in funds or free spins they told me I could get either of these two options anywhere up to $10 or 30 fs, which isn't good enough for sixty dollars before hand... very disappointed in the validation of this sites promotion ads for this site!!!!!!!

the agent was quiet firm in telling me I get nothing from the deposits due to codes not computing with theirs....

no bonuses
rude in chats

50 Crowns Casino

Greetings!

Thank you for your feedback. We are very sorry to hear that you have experienced this situation. We appreciate the time and money you have invested in our services and want to assure you that we always strive to provide the best possible experience for our customers.

We understand your frustration regarding the use of the bonus code "crowns" and the subsequent service. We would like to clarify that sometimes there may be technical issues or misunderstandings with codes. We are already reviewing your case to find the best possible solution.

We will conduct a full analysis of your account and deposits to find out why this bonus code error occurred.

Please contact us directly at support@50crowns.com so that we can resolve this issue as soon as possible.

Thank you for your patience and understanding. We hope that we can rectify the situation and regain your trust.

Best regards,
50Crowns Team

joshualove3333

Visitor

New Zealand

• 1 year ago

I have just signed up to this website, I played and won. It’s been over 40 hours since they approved my documents for verification, and they said they do them in order. As a new Casino I have head the same lines before, and they are stalling hoping I cancel my withdrawal. If you want a fast payout do not use this casino

Customer service

Withdrawal time

50 Crowns Casino

Greetings!

We genuinely appreciate your feedback and understand your concerns regarding the withdrawal process.

First and foremost, we want to reassure you that we process withdrawals on a first-come, first-served basis. Our aim is to provide fair and equitable service to all our players, and this approach ensures that everyone receives their funds in the order in which they were requested.

We also want to emphasize that we value every player, and we certainly do not want you to cancel your withdrawal. Our goal is to offer a transparent and efficient experience for all our customers, and we are committed to ensuring you receive your winnings promptly.

We understand that extended withdrawal times can be frustrating. Please note that in some cases, the delay might occur due to the payment processing provider's policies or issues beyond our control. While we strive to expedite the process, certain factors are beyond our influence.

We apologize for any inconvenience you may have experienced and thank you for your patience. We are continuously working to improve our services and address any issues that may arise, including withdrawal times. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we are here to help in any way we can.

Thank you again for choosing our casino, and we hope you continue to enjoy your gaming experience with us.

Sincerely,
50 Crowns Team

riitukka74

Advanced Novice

Finland

• 1 year ago

0 stars for this casino, on 9/4 I deposited €20 and the deposit has not appeared on my game account and it has not returned to the bank😡
I've been in contact in the chat and sent the requested documents at least 3 times, they don't answer the email even though they promise, €20 robbed, luckily it's not a bigger amount😡

Nothing positive
Ei mitään myönteistä

Everything, the whole lafka sucks
Kaikki, koko lafka kusee

50 Crowns Casino

Hello there, Riitukka74!

Thank you for your feedback, we appreciate it a lot.

We understand your frustration regarding an unsuccessful deposit, and the delay in processing it. Please, take into account that we are doing our best to resolve it as quickly as possible. However, in cases with deposits, a lot of things also depends on payment provider since we get in touch with him in order to find out the reason of such situation. As soon as we get any updates from payment provider, we inform you via email of it.

In order to check the current state of your case, please, contact us via live chat or email and our support team will gladly check out if there were any updates on this matter. We understand that quick payments is crucial for gambling platforms, and we are working hard to make it that way!

Thank you for bringing this to our attention, and we will take steps to improve our services moving forward.

With Love,
50 Crowns team.

CasinoDino

Senior Apprentice

Germany

• 1 year ago

I have now tested the casino from deposit to withdrawal.

Attention especially players from DE!!!!
It took a total of over a week for my deposit to arrive!!!
Due to the negative factors I can't give the casino more than 2 stars - Definitely no N1 or Dama quality here.

Classic structure in Dama / hollycorn / n1 style
Klassischer Aufbau im Dama / hollycorn / n1 Style
Simple verification
Einfache Verifizierung
Extremely fast payout under 24 hours
Extrem schnelle Auszahlung unter 24h

Casino processes deposits extremely slowly, read many times now
Casino verarbeitet Einzahlungen extrem langsam, oft jetzt schon gelesen
No help from support, live support is generally very unfriendly. Chats just get closed despite polite interactions on my part
Keine Hilfe vom Support, allgemein ist der live Support sehr unfreundlich. Chats werden einfach geschlossen trotz höflichen Umgang von meiner Seite
Nodpay is visible in the deposit list but cannot be selected
Nodpay wird in der Einzahlungsliste angezeigt, kann aber nicht ausgewählt werden
Very limited game selection
Sehr eingeschränkte Spieleauswahl

50 Crowns Casino

Hello there, CasinoDino!

We appreciate your feedback a lot, thanks.

We would like to congratulate you on your winnings with us, and wish you a lot of luck in the future! Also, we really appreciate your feedback regarding positive experience with verification and withdrawing procedures.

We recognize that the timely processing of deposits is paramount for our players and as such, we take these comments seriously. Having contacted our payment processor to expedite deposit processing, we have taken measures to avoid such a delay in the future. We understand that a week to process a deposit is not an acceptable timeline and we apologize if this has caused any dissatisfaction.

We apologize for any negative experiences you may have had with our support team. As a casino, we strive to provide friendly and helpful customer service to all our players. We take your feedback seriously and will review our support processes to ensure that all interactions are handled with professionalism and courtesy.

Thank you for bringing this to our attention, and we will take steps to improve our support services moving forward.

Best regards,
50 Crowns team

DerKoenig

Adept

Germany

• 1 year ago

The casino hasn't processed my deposit (payop) for 4 days, no answer to a request by email, in the live chat you are only told that it will take even longer. A week for a deposit to come in?

50 Crowns Casino

Hello there, DerKoenig!

Thank you for your feedback, we appreciate it a lot.

We sincerely apologize for any difficulty that you faced with the processing of your deposit via PayOp and the delay with our response to your email request. We understand that timely processing of deposits is essential for our players, therefore we take these comments very seriously.

We have been in contact with our payment processor to expedite the deposit and have taken steps to ensure a similar delay does not occur again. We fully comprehend that a week to process the deposit is not acceptable, and we regret if this has caused any dissatisfaction.

Please feel free to reach out to our customer support team via live chat to request updates or assistance with any other concerns you have.

Thank you for your patience and we apologize again for any inconvenience caused.

Best regards,
50 Crowns team

Safety Index of 50 Crowns Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 50 Crowns Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.3/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a positive impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about 50 Crowns Casino and related casinos (20)

20All2Opened0Not solved12Solved6Rejected

Complaints directly about 50 Crowns Casino

Waiting for player to reply

2d 17h 58m 35s

Disputed amount: A$100

Player's refund has been delayed.

The player from Australia reports that the casino took double payments totaling over $850 three months ago, with only $750 refunded after three weeks. He is still waiting for the remaining $100 and receives only generic responses from the casino regarding the issue.

Read moreRead less

Submitted: 05 Dec 2024

Case closed Our verdict

Other

Disputed amount: €15,000

Player's account issues include non-credited deposits and delayed withdrawals.

The player from Germany accused the casino of refusing account cancellations, inducing continued play, delaying withdrawals, and failing to credit deposits or issue refunds. We reviewed the player's correspondence and determined that the casino should have acted to protect him after being informed of his gambling issues. The player confirmed receiving a refund of €150 originating from lost deposits and decided to stop gambling permanently. Consequently, the complaint was closed.

Read moreRead less

Submitted: 20 Jul 2024

Case closed

Disputed amount: Can$400

Player's withdrawal has been repeatedly rejected.

The player from Canada had had issues with a withdrawal of $400 CAD in winnings, which the casino had repeatedly rejected despite previous successful verification and withdrawals. The player had claimed he was forced to wager a part of his winnings due to a misunderstanding of the casino's wagering requirement. After a series of discussions and exchange of information, the casino had acknowledged the player's complaint and promised to resolve the issue. The player had expressed dissatisfaction with the casino's policy but agreed to comply. The complaint had eventually been resolved, and the player had been advised to reach out if he had any further questions.

Read moreRead less

Submitted: 27 Mar 2024

Case closed

Disputed amount: €850

Player is experiencing delayed withdrawal after account verification.

The Irish player, who had a verified account, experienced delays in the withdrawal process. The player's withdrawal request had been rejected multiple times due to verification issues. After corresponding with the Complaints Team, the issue was eventually resolved. The player then inquired about how to disable their account. The Complaints Team advised the player to contact the casino directly to request account deactivation.

Read moreRead less

Submitted: 01 Mar 2024

Case closed Our verdict

Player stopped responding

Disputed amount: €10,000

Player accuses casino of rigging games.

The player from Switzerland is unhappy with their gaming experience as they feel the casino games are rigged. After we reuesting specific information from the player, the player informed us his account was blocked. After requesting more information again, the player stopped responding. Therefore the complaint was rejected due to lack of response.

Read moreRead less

Submitted: 28 Dec 2023

Case closed

Disputed amount: €5,700

Player experiences withdrawal and verification problems.

An Austrian player was facing issues with the prolonged verification process and a cancelled withdrawal. After initiating the complaint, the player confirmed that the verification process had been completed, but the withdrawal was still pending. We intervened by setting a timer for an additional 7 days to allow the casino to process the payment. Upon expiry of the set timeframe, the player confirmed that the issue had been resolved. Consequently, the complaint was closed as 'resolved'.

Read moreRead less

Submitted: 12 Dec 2023

Case closed

Disputed amount: €30

Player's deposit seems lost.

The player from Germany deposited in the casino, but the amount wasn't credited to his casino balance. The player confirmed the issue was resolved.

Submitted: 10 May 2023

Case closed

Disputed amount: €20

The player's deposit did not arrive.

The player's deposit did not arrive for unknown reason. The complaint was resolved as the player received his money.

Submitted: 16 Apr 2023

Case closed

Disputed amount: €20

Player’s deposit has never been credited to her account.

The player had deposited money into her account, but the deposited amount wasn't credited. The casino team investigated the issue. With the player's cooperation, the lost deposit was located and credited to the player's account at the end. The complaint was closed as 'Resolved'.

Read moreRead less

Submitted: 12 Apr 2023

Complaints about related BetyBet Casino (1)