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Scatterhall Casino Review

Casino closed

Scatterhall Casino has been closed and no longer operates.

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Zeus Lightning N.V.
2022
< $1,000,000
OverviewUser reviews60Safety Index explainedDiscussion1853

Casino closed

Scatterhall Casino has been closed and no longer operates.

Browse recommended casinos
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important: Players complain about extremely long withdrawal times We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time. More details here
Important: Delayed withdrawals The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.
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Scatterhall Casino Review

In this review, Scatterhall Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Scatterhall Casino has a Very low Safety Index of 1.0, which means it ranks very low in terms of fairness and safety according to our methodology. Keep reading our Scatterhall Casino review to learn more about this casino and decide whether it is a good choice for you.

Is Scatterhall Casino fair and safe? Safety Index explained

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Scatterhall Casino review, we extensively examined and analyzed the Terms and Conditions of Scatterhall Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

Based upon our estimates and collected information, we consider Scatterhall Casino one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, some relevant casino blacklists mention Scatterhall Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All in all, when combined with other factors that come into play in our review, Scatterhall Casino has landed a Very low Safety Index of 1.0. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.

Note: To the best of our knowledge, Scatterhall Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Scatterhall Casino.

Scatterhall Casino Terms and Conditions

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Scatterhall Casino during our review.

Player complaints about Scatterhall Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 74 complaints directly about this casino in our database, as well as 25 complaints about other casinos related to it. Because of these complaints, we've given this casino 15,369 black points in total, out of which 2,326 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Scatterhall Casino user feedback and reviews

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Based on the 60 user reviews of Scatterhall Casino in our database, it has a Bad User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Scatterhall Casino company data and licenses

Scatterhall Casino is owned by Zeus Lightning N.V. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.

Scatterhall Casino has a gambling license issued by Curaçao Interactive Licensing in Curaçao.

Win and withdrawal limits, payment options

Scatterhall Casino accepts deposits via 27 payment methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, Sofort Banking, Bitcoin (BTC), AstroPay, Bank transfer, Flexepin, Instant Bank Transfer, MiFinity, Bank of the Philippine Islands (BPI), Xpro globalpay, Rapid Transfer, CashtoCode, Klarna, Interac, ApplePay, Ethereum (ETH), PayID, Tether (USDT), eZeeWallet, Litecoin (LTC), Ripple (XRP), PIX, PicPay.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
EUR 500 per day No win limit
EUR 2,000 per week
EUR 8,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Scatterhall Casino.

Language Website Customer support Live chat
English Yes Yes No

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Scatterhall Casino, account management, withdrawal process, etc. We would say Scatterhall Casino has an average customer support based on the responses we have received during our testing.

Scatterhall Casino casino games and slots

Scatterhall Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.

Games from 92 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Unicum, Booongo (BNG), MrSlotty, Relax Gaming, MegaJack, Quickfire, Boldplay, Turbo Games, Platipus, Macaw Gaming, Lucky Streak, Mancala Gaming, Spinmatic, Spadegaming, G Games, Elbet, NetGaming, Spribe, Gamomat, OneTouch, Kiron Interactive, Golden Race, Revolver Gaming, Triple Profits Games (TPG), DLV, Onlyplay, OneXtwo Gaming, Amusnet (EGT), Zeus Play, PGsoft (Pocket Games Soft), Bet in Hell, Oryx Gaming, Nucleus Gaming, Leap Gaming, Espresso Games, Fugaso, Stakelogic, Caleta Gaming, Peter & Sons, AvatarUX, Fazi, LottoInstantWin (LiW), Gamzix, 3 Oaks Gaming, Kalamba Games, Betradar, CT Interactive, Triple Cherry, Hacksaw Gaming, EURASIAN Gaming, Netgame, Mplay, Elysium Game Studio, XPG (xprogaming), SuperLotto Plus, Ka Gaming.

Bonuses and codes offered by Scatterhall Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Scatterhall Casino in our database, listed in the 'Bonuses' section of this page.

Note: In case you are looking for more information about this casino's bonus offers, visit our Scatterhall Casino bonuses page.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
English customer support
No live chat

Game providers
Show all (92)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Novomatic
  • Apricot (Microgaming)
  • Big Time Gaming

Positives

  • Simple and clean website design

Negatives

  • Below-average monthly withdrawal limit
  • Possible deposit and withdrawal fees
  • Live chat support is not available 24/7

Interesting facts

  • Brand new casino that hasn't been proven by time
  • International casino
Author & Guarantor: Zuzana Safran Last updated: 15 Apr 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Scatterhall Casino bonuses

Browse all bonuses offered by Scatterhall Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (60)

User reviews of Scatterhall Casino

This is a place to share experience with Scatterhall Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Bad

Rated by 60 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 year ago
very very bad casinos these thieves
they have stolen all my honest earned profit paid nothing. stay away from these casinos they only steal money from honest people.
  • all stolen
  • The big thieves don't play here
  • Casino thief! steal all the money from all the customers
• 1 year ago
The next junk shop that doesn't pay....
3 months later still no payment, something like that was shot earlier...
  • nothing you can play demo directly
  • only collects, does not pay out
• 1 year ago
FRAUD! You don't pay out. I keep getting emails for %250 bonus. Please do not deposit!
  • You don't pay out!
  • Zeus Lightning NV scammers!
  • Hands off!
• 1 year ago
They don't even verify the account, I've been waiting for 3 days.
Of course, they bombard you with emails so you can play and once you deposit, documents are sent for verification but they do not verify.
If by chance they verify me, it will be necessary to wait 1 month to collect the withdrawal, according to many users.
Better not play here because you will have a very bad time
User in the casino: joberto
I still haven't received my withdrawal by transfer and it's been 8 days but they keep saying that it's 1-5 days and in the email they send when they processed the withdrawal they say 2-3 days
They keep cheating.
They still haven't paid, 11 days waiting for my withdrawal, they say they paid, after there are problems with the payment processor, on Monday the 3rd they paid that day.
It is clear that this casino is lying and they no longer know what they are going to answer to avoid paying.
Gentlemen of Guru please, remove the score of 7.2 because what you do is deceive us
User in the casino: joberto
  • there is nothing positive
  • very bad casino
  • They continue to operate, they keep the deposits and do not pay
  • In the chat they tell you to write to finance but finance has never answered. It is clear that they do not pay.
  • 2 months and without paying my withdrawal
• 1 year ago
So.. Another complaint another dollar.. I just wish i read the reviews of this casino in time , but it is what it is. Im fully verified, been playing for a couple of thousands (sadly) now i won (maxwin 50X times deposit) 5000Euros. I have a pending withdraw from 25 of april. Sent several mails to "Finance@scatterhall.com" No answers. Livechat is rude, saying : "Im not in charge of withdraws, please send an email to finance". This site is a joke, a straight up scam. I will update if anything happens, but stay away from this. I also sent an email to all of their affilliates and filed a complaint to Curacao Egaming Comission.
  • Long Wihdraw time
  • Took a long time to get verified
  • Livechat is "Robotic" answers and some straight up rude
  • STAY AWAY!
• 1 year ago
Would prefer to give -5 stars for this mess. My payout has not been confirmed for 2 months. Live chat does not react or only with ready-made answers. If they paid out, it would be a really good casino. The same applies to Spinpirate.

It's a shame that this scam gets such a good rating from the guru. EDIT. Rating was correctly adjusted by the guru. I have here for information about 8k euros in the payment but will probably never see that money.

Edit the second. Hardly any provider available in DE (several of the same so that it looks like more) NEVER deposit fraudulent site. I gambled away the 8k. you would never see it on the account anyway
  • Nothing - scammers
  • low withdrawal limits
  • There is no payout at all
  • Live chat not available on withdrawal issues or lie to you
• 1 year ago
My withdrawals has not yet been processed even tough they say that it takes 1-2 days to get it processed and then up to a week to get it paid out, I have multiple withdrawals laying there and waiting now for more than 3/4 weeks, still not a single good response from their live chat nor their financial departments email.
  • Many slots which are not banned using bonus money
  • Withdrawals takes a loooong time to even get in the processing stage.
• 1 year ago
Well, I guess it’s over. I had my biggest ever win here but I’m never gonna see that money. While I comfortably spent most of my money on other sites thinking I’ll get paid here since they’ve paid me before.

They just straight up robbed us. Probably hundreds of people at least. Money, time, energy. Absolutely disgusting.

I hope karma is real
• 1 year ago
When Scatterhall first came out I never had any problems until 2/5/23. Since then it has been said again and again that they have technical problems and apologize. Then it was said NodaPay had a problem. So then NodaPay wrote and got an answer relatively quickly that they had no problems or anything else in the last few months and did not receive any money from Scatterhall to pay out.

Then only copy paste texts are sent to a text as soon as you address something with "payment" there are the ready-made texts at the start and keep saying how sorry you are and the money will be in my account as soon as possible and you also forward it separately. Nothing happens there. DEFINITELY don't deposit at Scatterhall / SpinPirate. They won't pay anything and if they do, it will take 4 months.

There are enough streamers who have promoted Scatterhall and are now chasing their money and being ignored.
  • Is there nothing
  • Copy-paste texts
  • Don't pay out
  • Unusable support
  • Always say it is forwarded and nothing happens
• 1 year ago
⚠️⚠️🚨🚨🆘🆘 Also on April 11th it's a whole month and the money doesn't come to the account, allegedly paid out on March 8th and 10th, 2023!
Always the same excuses and nothing happens, avoid the casino as long as that doesn't change! The casino doesn't even deserve one star! Even after a month the money was not received and no communication! There is no longer any justification from the casino, the customer is not informed about anything 🆘🆘⚠️⚠️🚨🚨
A SHAME WHAT HAPPENS HERE
  • Don't pay out
  • Bad customer service
  • Low payout
  • All bad at the moment
• 1 year ago
I've been gambling since ü. 10 years and have experienced some miserable casinos. This really tops them all. The site is absolutely lame and stale, deposited and claimed a bonus. Many slots that don't contribute towards the wagering requirements and the rest of the slots are mostly blocked for Germany, or just won't open, forcing you to play some slots you don't like or otherwise play. Fun and entertainment looks different. I would have liked more competence from the support. Not a recommended casino and unfortunately I cannot understand the good reputation of Casino Guru in view of all the reviews, the forum posts here and my experience. There really isn't anything good about this casino at all.
  • Many deposit methods
  • Almost all slots locked or won't open
  • Many slots not suitable with bonus
  • Very bad RTP
• 1 year ago
The design of the site is not that nice, but the site works well. Often high bonuses by email from 150-300% everything included. Only when it comes to payment. Do the faxxen, for example I paid in 3 times and paid out 1000 once. That was at the beginning of the site, went through without any problems within 2 days. And about 2 weeks ago I got 100 free spins on Big Bass. Was able to pay out €80 and today after almost 2 weeks it was accepted for the first time.

Again almost a week later, money has still not arrived. !!!!!!!!Support always sends the same copy&paste reply. Report and avoid the casino!!!!!!!!!!!!!
  • High bonus offers
  • Many providers
  • High wager
  • Incompetent support team
  • 50x deposit max cashout
  • Very slow payout
• 1 year ago
Hey people,
here is the next site that is just scamming and not making the payouts!!!!!!!!! I've been waiting for my payout (180€) for a month.... Many other players too.
  • stay away from this site
  • Nothing and nothing
  • Scammers on fire
• 1 year ago
If I could I would give no stars at all! The casino does not pay out winnings. That's IT! It doesn't matter what it has to offer. Do not deposit protect yourself!
  • His winnings will not be paid out!
• 1 year ago
Obvious fraud. WAIT SINCE 9.03. ON MY MONEY.
  • Pay no more money
• 1 year ago
Edit: Check out the discussion forum here on Casino Guru!!!! 🚩
FOREVER WAITING FOR PAYOUTS!! If you want to keep your nerve - DO NOT PLAY THERE!!
Edit: Verification finally through after 6 days of waiting...Payout since 7.3. to "pending". I'm curious when it will finally arrive. Due to the €500 cashout limit, it will probably be a few weeks\months (?😅) before I have received all the money

.
Was initially really excited about the huge range of games and the great, high, almost daily bonuses.
I also registered with Spinpirate at the same time. I then landed a super hit at Scatterhall and then wanted to cash out the money. I also immediately uploaded my KYC documents (at the same time also to Spinpirate) - after almost 5 days still no feedback at Scatterhall. Funnily enough, I got an email from spinpirate 1 day later that my account was verified....very annoying. The support couldn't really help me either and I'm worried that my money won't be paid out to me. They also have a €500 "daily" withdrawal limit. It doesn't quite hit every day as you have to wait for the payment to go through to initiate a new one. If you have more to pay out, it seems to take forever. I'm really scared of not receiving my money...
If I get my money without any problems and my KYC is finally done, I'll be happy to give more stars...
  • great game offer
  • super high bonuses
  • €500 withdrawal limit
  • KYC & withdrawal take forever
• 1 year ago
I made a few deposits and 2 weeks ago I have won 1.3k€. I did KYC right after this and requested first withdraw of 500€ (casino says 500 per day but you cant request another withdraw since the last is processed). Since then nothing happened, no verification, no withdrawal. Support cant help, always the same, „we will forward your request" but nothing happens. Would not recommend playing here, looks a bit sus. If they accept my cashout, I will adjust my rating here.

EDIT
3 weeks later, KYC is done and the first withdrawal request of 500€ arrived.
  • lot of games
  • Daily reloads
  • KYC takes ages
  • Withdrawal requests take weeks
  • Support cant help, always same answers
• 1 year ago
Bad experience playing at this casino. From the beginning I can't shake the impression that the games just can't pay you a little bigger win. All in all, it doesn't look like the right place where you want to deposit your money. So I can't recommend it.
  • A large number of providers
  • There are too many negatives to list them all so I'll just say 90% of the things I don't like about this casino
  • For example, a bonus that is almost impossible to fulfill. Too high a turnover requirement.
• 1 year ago
DANGER! This casino plays for time! You wait weeks for your money, you can only withdraw a maximum of €500 and it sometimes takes weeks before this is confirmed. Verification also takes forever. I won big straight away and haven't received a cent of €3000 so far. Always new excuses and the support is absolutely useless and outrageous. I don't think I'll see a dime either. So 0/5 stars. Sad
  • Play for time so players gamble away their winnings
  • Max cashout €500
  • No payment received yet
  • Put the site offline with no announcements
  • Very dubious
  • Live chat helps absolutely 0
• 1 year ago
The first payout of €350 after verification actually went very quickly and I was satisfied.

Now I've won €4,000 and I've been waiting for my first €500 to be paid out for 7 days and nothing happens! Support has been contacted several times and still nothing is progressing.

I have already spoken to a lawyer (my uncle) who specializes in the subject and has already announced to support that I will have to take this route if necessary. I'm excited to see what happens!

Update: It's the 15th day after the payout and still nothing! It's a cheek and that's why lawyers are now taking care of the whole thing!

Hence only 1* left and would recommend anyone not to play there unless they want to fight for their money!
  • Good build
  • Great bonus
  • Payment takes a long time despite verification
  • It says 500€ per day payable, which is not true
  • A new payout is only possible when the old one has been completed, which takes longer than the specified maximum of 5 days
• 1 year ago
I deposited 45usd and got a 250% bonus which is great these have got a really good game selction also.
However i wagered my bonus i withdrew $500 and ive still got $800 in my balance but my withdrawal has been pending since the 5th of march and it has now been pending for 8 days which is a rather long time considering it says withdrawals take 1-2 working days to be processed in the terms and conditions i am fully verified so why is it taking so long? This is the reason i am giving 3 stars i will update when i receive the money.

UPDATE...
My Withdrawal was accepted on tursday just gone and still no money has reached my account i also have another 500$ pending which probably will not be accepted for another 2 weeks!
Username: Liamdilks272
  • Really good game selection
  • Good reload bonuses
  • Some people in live chat are really bad with customer service
  • Low withdrawal limits
  • Long withdrawal waiting periods
• 1 year ago
Stay far away from this casino if you would like to see your money in due time after winning. Absolutely unprofessionel and untrustworthy casino.
Good slot selection and the software runs smooth. However, slots are the sidework, a casino needs a quick and properly working financial department. This casino did not manage to complete a single of my withdrawals in due time as written down in their terms. Numerous excuses are given but no reason for delayed payments. Whether this casino cant afford to pay the customers or does not want to, in the end it boils down to a company that is not fit to run a project like this.
Again, dont fall for their high percentage bonus offers and avoid this casino group.
  • Slot selection
  • Sever speed
  • Payment options
  • Processing time of withdrawals
  • Support has no authorization
  • Copy paste answers and no complaint service
  • Max withdrawal limit of 500€
• 1 year ago
STAY AWAY!
Casino is focused on draining your money with many promotions. When it comes to withdrawals and KYC they do not keep their own rules (4.2.3 We will process any withdrawal requests within 1 to 2 (1-2) working days - not gonna happen!).

They definitely not deserve for score 7/10. GuruCasino please review your rating to protect next players. I've trusted you, deposited my money and now I regret ;(
  • Plenty of promotions
  • Many providers
  • KYC takes ages!
  • Very low daily withdrawal limit - only 500 EUR
  • Payouts take faaar more then few days
  • Not all new games of providers are avaiable (e.g. lack of newest NetEnt games), some of games listed are not accesible (notification: Game is not available to your casino.)
  • On-line suport is useless. They use copy-paste answers.
• 1 year ago
Payout takes too long. I've been waiting for an approved payout for 5 days to come to my bank account.
Another payout has been pending for 5 days now. The live chat only puts you off, you don't get help with payout questions
  • Withdrawal policy is just abysmal
• 1 year ago
Rather poor so far.

Signed up and verified on Tuesday. All documents uploaded. Lt. According to the support in the chat, this procedure takes 1-2 working days, which I think would be completely ok.

Today, Thursday, my verification is still not through. I reached out to chat this morning. They informed me that it should be over during the day. This evening I sent a separate email to the support email address. Within minutes (about 5 minutes!) I got a response that I had to wait one to FIVE business days for verification. I wouldn't claim that it's because of the payment I made ;)...

The slot selection is great, the site works perfectly, the support is fast and friendly, the payout time and verification are a disaster!
  • slot selection
  • Live Chat / Support
  • Duration of verification
  • Payout Duration
  • The more you pay out the longer you wait
• 1 year ago
So the payout is really bad. As you can often read, system errors are allegedly responsible for the non-payment. You wait weeks for the payment and nothing happens.
• 1 year ago
According to Scatterhall, another system error causing delays in payouts. The payout odds are just way too bad. Can't recommend the casino after that.
  • Good web design
  • Many games and providers
  • Good bonus offers
  • A free Bonus Buy with a deposit of €100
  • payout duration
• 1 year ago
Payment takes forever. I still have a lot of money on the account and the higher the amount you pay out, the longer it takes for it to be processed. Very bad feeling about it. The first payouts actually went very quickly, but after that it sometimes took 10 days +... If you manage to do that, you'll get 4-5 stars from me.
  • Many games
  • Everything liquid
  • Payment takes forever
  • Support sends ready-made texts (unfortunately don't really help)
Scatterhall Casino
Dear topgk,
I am writing to let you know that I am available to assist you with any problems or cash-out issues you may be experiencing. However, in order for me to do so, I will need your player username. Please send me a personal email with the subject line "From Casino Guru" to either support@scatterhall.com or support@spinpirate.com. Rest assured that I will personally attend to your emails.
I apologise for any payment issues you may have experienced in the past couple of weeks. I would also like to remind you that the KYC procedure may take anywhere from 1-5 business days due to the high volume of players requesting KYC. If you have any questions about the KYC process, please do not hesitate to contact me.

Please keep in mind that it's important to be patient and understanding, as high volumes of requests can lead to delays in processing times. We appreciate your patience and cooperation in this matter.
Thank you for choosing to play with us, and we look forward to resolving any issues you may have.
Best regards
Scastterhall
• 1 year ago
It should be said in advance that I think this casino is great, both scatterhall and Spinpirate! The game selection is top, the bonuses are the best there is! BUT the biggest problem is the payout. I have money on scatterhall and spinpirate that hasn't been paid out for weeks. It says there is a system error. What is interesting is that I got paid out 500 but the rest is not paid out at either casino. When I write to live support, I get a ready-made message saying that there is a system error at the moment. I also saw today that scatterhall is offline. They seem to be updating their site. I think there should have been a message there too. The site is off and 1500 euros are in nowhere. Have a very bad feeling I just hope that you get your money. Because and I emphasize that again, this casino has everything you need. Except for the most important smooth payout.
  • Great bonuses
  • Great selection of games
  • Not so good live support
  • Payment catastrophic at the moment
Scatterhall Casino
Dear Gear4tank,
I am writing to let you know that I am available to assist you with any problems or cash-out issues you may be experiencing. However, in order for me to do so, I will need your player username. Please send me a personal email with the subject line "From Casino Guru" to either support@scatterhall.com or support@spinpirate.com. Rest assured that I will personally attend to your emails.
I apologise for any payment issues you may have experienced in the past couple of weeks. I would also like to remind you that the KYC procedure may take anywhere from 1-5 business days due to the high volume of players requesting KYC. If you have any questions about the KYC process, please do not hesitate to contact me.

Please keep in mind that it's important to be patient and understanding, as high volumes of requests can lead to delays in processing times. We appreciate your patience and cooperation in this matter.
Thank you for choosing to play with us, and we look forward to resolving any issues you may have.
Best regards
Scastterhall
• 1 year ago
Good website, lots of games and very smooth, rtp too low, no winnings, deposited €400 and won absolutely nothing. Even though max €1 bet was played. This is not right!
  • Fast servers
  • Many games
  • No chance of winning
  • No responsible gaming option
  • Live chat not available
Safety Index explained

Safety Index of Scatterhall Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Scatterhall Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low1.0/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be fair
Found on some relevant casino blacklists
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Important

Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important: Players complain about extremely long withdrawal times We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time. More details here
Important: Delayed withdrawals The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.

Other factors

  • Operates with an unverifiable license
  • Low withdrawal limit: €8,000 / month

Complaints about Scatterhall Casino and related casinos (132)

132All0Opened99Not solved15Solved18Rejected

Complaints directly about Scatterhall Casino

Complaints about related Spinpirate Casino (Same management)

Show more complaints (+92)
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