OnLuck Casino Review

The player from Denmark has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting for his payout since February 11, 2024, and had received inconsistent updates on the status of the payout from the VIP support Manager. The player reported having faced delays and inconsistent communication from the casino's VIP manager. However, the issue was resolved when the player received his €1109 payout. Despite the resolution, the player had expressed dissatisfaction with the casino's communication practices. The Complaints Team had marked the complaint as 'resolved'.

The player from Japan had completed the KYC process but experienced issues with withdrawal, which had been canceled. He expressed frustration over unreasonable delays. The Complaints Team facilitated communication between the player and the casino, ultimately leading to the resolution of the issue. The player's withdrawal was successfully processed after clarifications were made. The complaint was marked as 'resolved' in the system.

The player from Denmark is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined. The casino managed to process the withdrawal via bank transfer and the player confirmed he received it, therefore we marked the complaint as resolved.

The player from Greece faced withdrawal issues and had not received a response from the casino for four weeks regarding his request. The casino closed his account without explanation after he requested a withdrawal, leading the player to suspect foul play. After three months of communication, the Complaints Team successfully facilitated the resolution of the issue, resulting in the player receiving a partial payment of his winnings. The case was marked as resolved, and the player was encouraged to reach out for future assistance if needed.

The player from Greece reported issues with withdrawals from Infinity Casino, having approved requests totaling over 6000 euros, yet funds had not appeared in their account. The VIP manager claimed that 1500 euros were sent, but the player’s bank had not received any transfer, and similar issues previously experienced were echoed again. After persistent communication with the casino, the player successfully received payment for the approved withdrawals, as the casino acknowledged that all identification documents had been previously submitted. The issue was resolved, and the complaint was marked as such by the Complaints Team.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. After a lengthy process involving multiple delays and communication issues with Casino Infinity, the player finally received his winnings. The Complaints Team facilitated the resolution by confirming the player's documentation and maintaining contact with the casino. The player expressed appreciation for the assistance provided, despite the unpleasant experience.

The player from Greece had purchased a 20 euro bonus, but the game froze after the transaction, preventing him from playing for two days. Despite sending multiple emails, he had not received any response from the casino. After considerable delay and communication with the casino, the missing winnings were credited back to his account. The issue was resolved, and the player confirmed receipt of the funds.

The player from Poland had deposited PLN 600 into the casino but found their account closed without explanation. Despite multiple emails and requests for a refund, the account remained blocked, and assistance had not been provided for over a month. The issue was resolved after the Complaints Team intervened, leading to the casino successfully returning the player's deposit to his bank account. The complaint was then marked as 'resolved' in the system.

The player from Greece faced multiple rejections during the verification process. Despite submitting several forms of ID, including a police identification, tax clearance, driving license, and a government-certified digital ID, each one was rejected, and his attempts to seek assistance were met with automated responses. The player reported that his account had now been verified. We confirmed the issue was successfully resolved and closed the complaint.

The player from Greece had won 48000 and the online casino had demanded verification. The player had complied with multiple requests for documents, but the casino consistently found issues, such as a proof of address document being more than 6 months old. The player felt that the casino was finding excuses to prevent the payout. We had asked the player to forward the last document sent to the casino. After the player had provided the necessary information, the issue was resolved the next day with the player's account being successfully verified.

The player from Greece had struggled with a delayed withdrawal from Infinity Casino after winning 500 euros. The player had been unable to access his winnings. Eventually, the player confirmed that he had received his winnings. Subsequently, we marked the complaint as 'resolved' in our system.

The player from Greece had waited for 7 days for a withdrawal request and an explanation as to why his account, with a significant five-figure sum, had been closed 8 days prior. His inquiries had not been answered by the casino. The player had mainly played slot machines and placed sports bets. He had accumulated his winnings without an active bonus and his account had been verified. After 10 days, the casino had still not transferred his money. After 18 days, the casino informed him that his account had been closed due to a self-exclusion request because of gambling addiction. The casino had experienced a system malfunction which had allowed the player to continue depositing and playing. Upon realizing this, the casino had immediately closed the account and initiated a manual withdrawal process. After verifying the player's bank details, the casino had transferred the funds. The player had confirmed receiving his deposit, thus resolving the issue.

The player from Austria withdrew 2000 euros to his verified credit card; however, the credit card company did not accept it and refunded the amount. The money didn't return to his player's account either, despite numerous emails and proofs submitted. The Complaints Team contacted the casino, which requested additional documentation and suggested an alternative withdrawal method. Eventually, the player confirmed receiving the winnings in his checking account, and the complaint was marked as resolved.

The player from Germany had deposited a large sum at Spinch and was contacted by a VIP Manager. After successful verification, she had requested a withdrawal which was not processed within the promised 48 hours. The player had been advised by the Complaints Team to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite initial concerns due to contradictory statements from the casino and negative online reviews, the player had received her winnings and expressed satisfaction with the process. The issue had been marked as 'resolved' by the Complaints Team.

The player from Turkey has provided multiple selfies with her ID document for verification at Monixbet, but each submission is rejected for "insufficient quality" without clear feedback on the issues. She feels unable to produce a better quality photo and seeks assistance with the situation. The casino paid the player her withdrawals and we closed the complaint as resolved.

The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that the payment had been received successfully. We marked the complaint as 'resolved' in our system.

The player from Austria had successfully registered, deposited, and verified his account but faced canceled withdrawal attempts of 1000 euros. Despite the issues with Skrill, depositing remained functional. The player switched to a bank account for the withdrawal, which was eventually verified, and he successfully received the payment. The complaint was marked as resolved by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks before submitting the complaint. The player's account had been verified, but they hadn't received their winnings, and the casino's live chat hadn't provided clear answers. The player's account had been briefly blocked but was later reopened. The player had further revealed that they lost a significant portion of their winnings due to the delay in the withdrawal confirmation. We had contacted the casino to understand the cause of the delay. The player later confirmed that they had received their winnings and requested the case to be closed. The complaint had been resolved successfully.

The player from Greece had been concerned about repeated withdrawal cancellations from a casino. The casino had claimed she had a duplicate account after she tried to withdraw her winnings of 1000 euros. Despite having verified her identity and addressing the duplicate account issue, the casino had continued to cancel her withdrawals. After the player's complaint was submitted, we had asked her to provide more information and had kept the complaint open until she confirmed that her withdrawal had been successful. The player later confirmed that her withdrawal had been completed and the issue had been resolved.