Casino Rocket - general discussion (page 3)

Sorry to hear that, I informed Kristina about your decision.

Hope your next casino experience will be a lot better.

I will never go back to that casino. I am discharged. If they scammed me They kept my money. But since it was little, I gave them to him. They are starving. Let them die.

Good day

Shortly after I won €1000 and requested a withdrawal (and submitted all the required verification documents), my account was blocked without any reason. My messages have all been ignored by the casino for days. I want my balance as it is my money.

PS: Player protection is not available. Exclusion / account suspension / cool-off periods / limits can only be requested via email to support. But the messages are never answered.

Hello there. So it's another complaint. We shall see what is about to be revealed. Be patient, and stick with the progress, please.

Thank you for your contribution.

and again you react cynically. Yes Radka, there are many complaints because there are also many casinos that give cause for complaint. I won't let you ridicule me again for filing "another complaint". Best regards

Just wait until the casino reacts to the complaint, it normally takes weeks for a complaint to be solved or to be declared unsolved if the casino fails to explain why the account got closed. Want to add getting scammed by casinos under this specific jurisdiction is really normal, I myself have been scammed in the past by Curazao casinos, so trust me: it happens often to many users. Don't direct your anger toward this site or its members, if you feel like the complaint specialist is taking long to answer it's normal too: there are many active complaints. Also would recommend either avoiding Curazao casinos or to exclusively make small deposits, avoid taking deposit bonuses and only play with the big casinos (it's easy to identify which are those) if you want to make bigger deposits. For the moment, all you can do is wait.

I have never pressed CasinoGuru for time. And not all Curacoan licensed casinos are the same. When choosing the casinos, I use the CasinoGuru rating for the casino as a guide. Casinorocket has received a good reputation from CasinoGuru, so I trust CasinoGuru's analysis.

I do almost the same, I use these ratings as a guide but there are more things to look at: user reviews and checking if there are common problems with deposits or withdrawals from many different users, if many people complain about the same thing over and over again then that's a clear sign. For example on this one I see bonuses are problematic, withdrawals are slow and even there is a player informing his account wasn't closed when he asked for an account closure, huge signs I'd say, so to me user experience is more important than the official rating. And true: not all casinos from Curazao are the same, I have been in some that are really good but they are some rare exceptions, out of 14 Curazao casinos I have tried, only 3 are good, one of these 3 is currently on my top 1 casino I have ever played (so far).

Nope, I'm not.

Simply based on other complaints, their results, and your approach towards me, I have no passion for additional chatting.

Anything I try to explain works the same. So, I'm done. I'll wait for the complaint to develop further because I want to see both sides' perspectives. Does it sound cynical to you?

We are here to provide support and help if wanted, so I feel no negative feelings toward you, just do not know what I should write to make you less angry.

Hello Radka

Above, I only shared my gaming experiences with the casino with the interested public and wrote about what I don't like about the casino (insufficient player protection, etc.). This is what this portal "general discussion" is for.

I can't classify your answer (So it's another complaint . We shall see what is about to be revealed. Be patient, and stick with the progress, please).

Hello.

Well, so what seems to be the issue? I hope you find the complaint satisfactory.

Be well. 🙂

Impossible to get payed on this site , waiting to get 1700 euro,all submited and cleared .was told to check with my bank 🙂 without any transfer info nothing to check there .

communication is impossible , they never reply now ,

dont wate your money there ,simce its a big scam.

Hello,

May I know when was your account fully verified and when was the withdrawal submitted, please?

Furthermore, have you ever withdrawn any winnings from this one before?

Well, sounds like a joke to ask your bank without providing any detail...

hello,

some 20th February others 6th of march, withdrawals :

137806403-03-2023 16:36acceptedcashoutBank Transfer€ 1000137354603-01-2023 17:51acceptedcashoutBank Transfer€ 200135534802-19-2023 10:29acceptedcashoutBank Transfer€ 500

3 ot them ,none received .

never cashed out here ,first time on this site

customer service slow ,yesterday someone told me transferred my case somewhere else🙂 so can wait for nothing till get bored of it and forget about this money i suppose that's the goal .looks like a big scam to me so far .all my apologies if am wrong ...

but to the request to send me a transfer proof to ask my bank no reply at all of course...

I have the same problem. According to the casino, my balance was transferred on 13 March 2023 and I have not received it yet. I have also received a screenshot from the casino that supposedly proves that my balance was transferred by the casino on 13 March 2023 at 11:56. The screenshot shows that, according to the casino, the money was supposedly transferred on 13 March, although the casino previously assured me that the money had already been transferred on 9 March. 

Now that I have not received any money for a fortnight, I am contacting the casino. The casino says I should check with my bank (I assure you that Swiss banks are reputable ;-)). Today they wrote me to submit a bank statement to prove that I did not receive any money on 13 March 2023 at 11:56. This is very unserious, because the casino itself told me that although it was transferred on 13 March 2023 at 11:56, it may well take 1-5 days until it is in my account. Now they want a statement proving that I did not receive it on 13 March 2023 (the day of the alleged transfer). I am sure that the casino is using this tactic so that they do not transfer funds until there is enough pressure. As a result, players who eventually give up give the casino the funds. 

The response time for answering queries takes over a week. This is very bad because you can only request account blocks, limits and time-outs via mail through support. Also, the casino told me in a message that the response takes a very long time because my chat on the casino website was interrupted by me (Only I never wrote via the chat. They do state that they have a 24/7 live chat, but it doesn't exist). 

I fear it's time to submit the complaint here on our website.

This link leads to the creator directly.

It takes far too long, especially since the casino claims all was sent earlier. Just a suggestion, did you try to ask your bank about those transactions?

Have you heard about recent problems at Credit Suisse? Just saying.

Anyway, I would ask the bank for any waiting transactions, though the complaint is a good call too, I'd say.

Let's wait for the progress. 🤞

there is nothing to ask from my bank without a proof of transfer of any kind as you know..obviously they never provided me with anything but bla bla ...this morning for a mail that will send you here with a link to check transfer there...this link was sent to me several time with same reason ,link just opens the site ..

Hello Sandor.

I hope this email finds you well 

Thank you so much for reaching out to us. Hope you are doing well.

May you please use this link to see your transaction history as it will shed more light that the withdrawal was successful - https://www.casinorocket.com/en?cashier=history

For instant assistance, do not hesitate to contact us via chat. Our support team works 24/7. We are always glad to assist you.

Have a wonderful day ahead!🌻️

Best regards,

anyhow ,asked again kindly to send me a proof of transfer for the 10th time at least to check with my bank ,but i know that will never get that ,this site is a scam nothing else aparently.again all my apologies if am wrong.

haha. Collapsing stocks of a company and the usual banking (such as) wire transfers are two totally different things. 😀

Nonetheless, it's just ridiculous for casinos to blame players' banks.

You missed the point completely, I fear! I didn't say it's "one thing". Are you familiar with the 3rd party payment services and intermediary bank handlers? That's what I was talking about.

Many major international banks are not pretty happy to transfer money from casinos, throwing restrictions and checks to prevent shady or untrackable transactions for example.

Despite that, I agree the casino made it too much easy for itself, keeping all the fuss on the player.