I bet browsing this thread might give you some insights. Additionally, browsing user reviews 👈is also a great way to find out more.
Care to share more about the withdrawal you mentioned? Any problems?
Thanks, I have a open complaint which explains everything I'm waiting on casino guru to reply
Of course I understand, but if you are interested, you can also briefly describe on our forum what happened so that the players have some overview of your situation. But I won't push you into anything.
The complaint will be here. ⬅️
If you have something new let us know.
I'm getting quite frustrated with Casino Rocket at the moment. I won 2.3k from a $300 bitcoin deposit, but I can't withdraw my winnings as they tell me I have to use Coins Paid v2 to withdraw it... except that I don't have that as an option on the withdraw page. I tried just doing a bank transfer, but they cancelled it and told me I have to use this withdraw option I don't have. I talked to support about it, and they said they were escalating it with their technical department, then I checked back a couple of days later and they said it must be a browser issue (it's not I've tried from 3 different computers and different browsers as well). Does anyone who plays here have "Coins Paid V2" as a withdrawl option ?
Hi, this is quite an unpleasant situation. I would say that it's not such a problem and that everything could be sorted out just fine, but I can see that it probably won't be. I would also think that the casino would help you sort it all out, but they recommended you just try a different browser. You told them that you did that and you still don't have this payment method there and what should you do in this case ? They should be able to give you the best advice but I see that this is not the case.
If you continue to have issues and get nowhere, you can file a complaint with us.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.