Casino Rocket review

Name: Casino Rocket review
Item: Casino Rocket
Rating: 8.9

8.9/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Show all (32)

Withdrawal limits

per month

€15,000

per week

€5,000

per day

€1,000

Owner Hollycorn N.V.

Operator Hollycorn N.V.

Established 2020

Estimated annual revenues

> $20,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews34Safety Index explainedDiscussion86Payment methods32

Casino Rocket Review

In this review, Casino Rocket has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Casino Rocket scored a High Safety Index of 8.9, which is why it could be considered a favorable option for most players in terms of fairness and safety. Keep reading our Casino Rocket review to learn more about this casino and decide whether it is a good choice for you.

Is Casino Rocket fair and safe? Safety Index explained

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Casino Rocket review, we extensively examined and analyzed the Terms and Conditions of Casino Rocket. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

Based on our estimates or gathered data, Casino Rocket is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, no important casino blacklists feature Casino Rocket. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

Taking into account all factors in our review, Casino Rocket has scored a Safety Index of 8.9, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Note: According to our records, Casino Rocket is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casino Rocket.

Terms and Conditions of Casino Rocket

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Rocket to be somewhat unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Casino Rocket

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found no relevant complaints about this casino.

User feedback and reviews of Casino Rocket

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Based on the 34 user reviews of Casino Rocket in our database, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company information

Casino Rocket is owned by Hollycorn N.V., and we have estimated its yearly revenues to be greater than $20,000,000. This makes it a medium-sized online casino according to our classifications.

Casino Rocket is licensed by Curaçao Gaming Control Board in Curaçao.

Payment options, withdrawal limits and win limits

Casino Rocket supports 32 deposit methods. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, INSTADEBIT, Trustly Pay, Maestro, Neosurf, Bitcoin (BTC), idebit, Bank transfer, Inpay, Flexepin, Jeton, Klarna, Interac, Ripple (XRP), Rapid Transfer, MuchBetter, Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Volt, N26, Coinspaid, Tether (USDT), Revolut, MiFinity, VenusPoint.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 1,000 per day	No win limit
EUR 5,000 per week
EUR 15,000 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Casino Rocket can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
German			24/7
French			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casino Rocket, your account, withdrawals, or anything else. According to our tests and collected information, Casino Rocket has a good customer support.

Casino Rocket casino games and slots

Players can enjoy these types of casino games at Casino Rocket: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 109 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Jelly, Fantasma Games, Reel Life Games, Platipus, Slotopia, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, Casino Technology, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Amusnet, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Max Win Gaming, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, Blue Guru Games, 3 Oaks Gaming, Winfinity, 4ThePlayer, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, SpinOn, Backseat Gaming, Bulletproof Games, Ad Lunam, Reflex Gaming, BF Games, Ace Roll, Spribe, TrueLab Games, Spinza, NowNow Gaming, Bang Bang Games, Onlyplay, Games Inc., Nucleus Gaming, VoltEnt, Gamebeat, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Retro Gaming, Winspinity, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, n2-LIVE, Barbara Bang, Silverback Gaming, Clawbuster, Electric Elephant, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.

Casino Rocket bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 3 bonuses offered by Casino Rocket in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Take a look at our designated Casino Rocket bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (32)

Withdrawal limits

per month

€15,000

per week

€5,000

per day

€1,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (4)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers

Show all (109)

Casino screenshots

Positives

Tournaments available
Multiple currencies in one account
Various responsible gaming options available
Live chat support is available 24/7
Deposit, play and withdraw directly in Bitcoin

Negatives

Skrill and Neteller depositors cannot claim welcome bonus
Not all payment methods are available for all countries

Author: Natalia Jakoubek Last updated: 15 Dec 2025 Anything incorrect or missing? Let me know

Casino Rocket bonuses

Browse all bonuses offered by Casino Rocket, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Casino Rocket

This is a place to share experience with Casino Rocket. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 34 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Simikra20

Silver

Germany

• 3 weeks ago

I think Casino Rocket is great. The support is very friendly and responds quickly. There are many bonus offers. Furthermore, there are many game providers and payment options.
The website is very clear and easy to use, simply top-notch 👌🤩
I would definitely recommend this casino.
👍
My absolute favorite online casino 🫶

Fast payout, good bonuses
Schnelle Auszahlung gute bonis

Casino Rocket

Hi Simikra20,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket

Dini0815

Bronze

Germany

• 3 months ago

I can only imagine that I've submitted all the documents 40 times, but the account still isn't certified, and therefore the money isn't paid out. I play at a few casinos. But this is a rip-off; now the lawyer is taking care of it. The license for Germany should be revoked; the lawyer has also reported it to the regulatory authority. DO NOT DEPOSIT!!!!!!

I will publish this support on all Kamellen to protect each player.

Good morning

Thanks for the feedback, what can I say? I've already tried to certify the account again. I submitted the credit card correctly as requested, with the covered deciphering and the bank statement, and it has been rejected again this year up to now. I received a certificate from Trade Republic confirming that I am the owner and account holder of this credit card and that the transactions had been made, and lo and behold, it was rejected again. So, dear team, what can I say? It seems that certifying my account is impossible if they reject the self-certification from the bank. Furthermore, I've moved. I've also submitted the appropriate registration certificate to change my address, even though the registration certificate was officially rejected by an office. So what should I do? It is impossible to certify the account, and I will never make another deposit until this account is certified. Please feel free to contact me. You have my name.

Rip-off refuses payment
Abzocke verweigert die Auszahlung

ACCOUNT CANNOT BE CERTIFIED CORRECT DOCUMENTS WILL BE REJECTED
KONTO KANN NICHT ZERTIFIZIERT WERDEN KOREKTE DOKUMENT WERDEN ABGELEHNT
DECEIVE
BETRÜGEN
MONEY WILL NOT BE PAID OUT
GELD WIRD NICHT AUSBEZAHLT
I tried for 4 days to certify my account so I could receive my money without success.
Hab 4 TAGE OHNE ERFOLG VERSUCHT MEIN KONTO ZU ZERTIFIZIERT DAMIT ICH MEIN GELD ERHÄLTE.
Documents are not accepted to prevent payment
Dokumente werden nicht anerkannt um eine Auszahlung zu verhindern
Games are manipulated. I had a minor win of 700 euros, which was then simply lost from the bonus amount. I had this happen several times.
Spiele werden manipuliert hatte ein Minor gewinn von 700 Euro der dann bei der Bonus Summe einfach weg war. Das hatte ich mehrfach
Should be banned in Germany
Sollte in Deutschland verboten werd

Casino Rocket

Dear Dini0815,

Thank you very much for taking the time to share your feedback about our casino. Your opinion truly matters to us, as it helps us improve and provide a better experience.

My name is Nancy, and I am a Customer Experience Manager at Rocket Casino. I would like to address the concerns you have raised and clarify the situation.

Regarding the games, I want to emphasize that we only work with trusted providers, and all our games are fully fair. We can't influence or change the results. Since slot games have different RTP (Return to Player) levels, I would recommend exploring those with higher RTP for a potentially better experience.
If you would ever like to try new games, you are very welcome to contact us again so we can arrange it for you, and perhaps find a nice personal offer as a small gift from our side.

Thank you once again for your valuable feedback. I truly regret that your recent experience did not meet your expectations, but I sincerely hope we will have another chance to provide you with the excellent service and entertainment you deserve.

Warm regards,
Nancy
Customer Experience Manager
Rocket Casino

UPDATE:

I am happy to share some good news with you! After a thorough review and several discussions with our Verification Team, we have successfully rechecked your documents and completed the verification of your account.
I would also like to personally thank you for your feedback, as it helped us identify the issue, resolve it, and improve our process for the future. Your patience throughout this situation is truly appreciated.
I can now confirm that your account is fully verified, and I sincerely hope this will allow you to enjoy a smoother and more positive withdrawal experience.
If you have any further questions regarding verification, documents, or withdrawals, please do not hesitate to contact our Support Team - we are always happy to assist you.

Tallfella

Bronze

Australia

• 4 months ago

Good customer service and i have had no withdrawel refused yet with a timely delivery of the funds

Have had no with drawel refused
Pretty fast payments

crippabarba

Bronze

Italy

• 1 year ago

Good online casino followed by competent assistance, discrete winnings and fast payments

herbertdra

Bronze

Germany

• 1 year ago

Bonuses in relation to the deposited amounts and other casinos are very low..
Payouts were held back for days and the climax was the verification.
I spent half a day of my vacation doing this. There were always complaints. Sometimes a corner was missing from a form. Sometimes the address (although it was clearly visible on the PA) and then the credit cards used were criticized. They were supposed to sign credit cards that were not even intended for signature (e.g. from the DKB bank). I won't let myself be fooled. My account will be deleted.

Your response to my negative review also speaks volumes..it is simply ignored..that all required documents such as German identity card..credit cards and pension certificate were present..
You should be more self-critical...that's how you lose a lot of players...for me it's just a stalling and delaying tactic...

Free spins with small winnings in relation to the deposit amount..Verification is a hurdle race
Freispiele mit Kleinstgewinnen im Verhältnis zum Einzahlungsbetrag..Verifizierung ist ein Hürdenlauf

Casino Rocket

Hi Herbertdra,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket

chichi8888

Silver

Australia

• 1 year ago

⛔RUDE STAFF
⛔ MISLEADING PROMOTIONS
⛔LONG PAYOUT TIMES

They expect the customer to know exchange rates from € ....then the chat agents belittle you for not knowing said rates.

The colour scheme

Misleading advertising on payouts
Only processing payouts weekdays AFTER A 24 HOURS WAITING PERIOD which restarts if you have to do something to verify
THEN YOU MUST WAIT 3-5 BUSINESS DAYS FOR THE MONEY

Casino Rocket

Hi chichi8888,

Thank you for taking the time to share your concerns and feedback with us.

The promotions we offer are usually sent in the currency set on your account. If this has not been the case with you, I would be more than happy to look into it so that we may have it corrected. I would need your email address linked to your account to do this for you.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this. As well as I can assure you that we do not have any fake games linked to our casino. Per our terms and conditions, the main currency measured is in Euros, and we apologize that you would need to adhere to the equivalent amount when dealing in your currency. With the constant fluctuations in the exchange rates, this is the best method that works for us.

We appreciate your understanding and if there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket

xxazzasxx

Bronze

Australia

• 1 year ago

Awesome fun good games payouts mad af enjoy 😊 haven’t been member for that long but loving it 😻

Quick withdrawals
Good games

Not many bonuses if u don’t deposit

Casino Rocket

Hi
Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket

qqmgmvp5m5

Bronze

Ireland

• 2 years ago

I deposited €400 and it wasn’t credited to my casino rocket account. Their investigation was flawed and concluded the money was a failed deposit on their end but I am down €400!! Which was taken and not deposited to my account. I provided proof of the deposits being successful from my bank account. Absolute scam of a casino I will be taking legal action against.

Bad customer service
Steals your money
Flawed investigation procedure

Casino Rocket

Good Day qqmgmvp5m5,

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket

kszysio

Diamond

Poland

• 2 years ago

i made a deposit in friday with bonus 50% for weekend.
The money was withdrawn from your Mifinity account but not added to the casino account.
I wrote a few questions by email and on their website. No response since Friday. i.e. 4 days.
No email support
no chat support.
who can play in this casino. without contact.
gurucasino owner you need to lower this ranking
i have Mifinity opinion , about transaction. but it doesn't help because the casino has no place for me
i made a depo friday today is wednesday. 5 days. and asked mifinity . they sent email with succes transaction to casino.
no one is interested in my problem at all.. rocket casino wrote to me that after a failed transaction the money will be returned to my account in 1-2 days. today is 5 days. biiig minnus

Casino Rocket

Good Day Kszysio,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

For us to investigate this matter thoroughly, please provide us with the proof of the deposit to [email protected]

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket

dannyking54

Bronze

Ireland

• 2 years ago

DO NOT PLAY HERE DO NOT DEPOSIT YOUR MONEY HERE.

2 WEEKS LATER STILL NO MONEY IN MY ACCOUNT, THEY REPORTED MY REVIEW TO TRUSTPILOT TO TRY TAKE IT DOWN.

DO NOT TRUST THIS CASINO.

SERIOUSLY DISHONEST CASINO BORDERING ON CRIMINAL.

Deposited money here using USDT didn't arrive in my account.

Continuously fobbed off by customer service awaiting review from "the relevant department".

Was told by customer service they don't know when it will arrive after I provided proof of deposit. I provided them with proof numerous times and after 22 hours I am still getting fobbed off.

Customer service very unhelpful and close to useless, clearly just there to make excuses for theft.

God knows if my deposit ever does clear how hard it will be to withdraw.

Hundreds of other casinos to play at without any issues do yourselves a favour and play elsewhere. It's not worth the hassle playing here.

Very disappointed overall.

Casino Rocket

Hello dannyking54,

We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the delay in your deposit reflected in your account. Our relevant department is actively investigating this matter, and we appreciate your patience during this process.

If you have encountered a deposit that did not go through, our dedicated team may request further verification for this deposit. Providing comprehensive information in response to their inquiry will greatly assist in expediting the resolution. If the requested information is insufficient, it may cause delays since we need detailed insights into why your deposit did not process successfully.

To help us assist you more effectively, could you please provide us with your full name and the email associated with your gaming account? This information will be crucial in ensuring a swift resolution to your issue. Please send your credentials here: [email protected]
We will thoroughly review your case.
We appreciate your understanding and cooperation. Rest assured, we are committed to resolving this issue for you as quickly as possible.

Sincerely, Casino Rocket

Shantorii96

Bronze

Australia

• 2 years ago

I can’t fault Rocketplay casino!
They have great bonuses & rewards.
I loveeee the games that they have on their website which are popular among other sites in Australia.
Customer support is awesome & don’t have to wait long for a response.
The Cashout time is pretty incredible also.

Love this site & definitely recommend it.

I don’t have anything negative to say.

Casino Rocket

Hi Shantorii96,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket

scottM

Gold

Australia

• 2 years ago

Casino Rocket has been a fun place to play at. Verification was fast, they offer weekly 50% reloads, which is a little small for what I usually deposit, but it's good to mix it up once and a while. Games are numerous and fair, (I have about 14k withdrawls vs 6k deposits). Staff are friendly and site is quick.

Good Selection of Fair Games
Site is quick and well laid out
Support are friendly
Weekly Reload

Payouts are a little on the slow side vs Industry Standard
No High Roller Reload Options

Casino Rocket

Hi ScottM,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket

chaneltiaiti

Bronze

Australia

• 2 years ago

They stall withdrawals - this was never an issue until recently - I have been using this casino for over a year now and have always had a great experience - now they withhold your winnings for 5 days before releasing the funds - they use terms like "it is now with the payment provider" but can’t provide a name "your funds should appear soon" but nothing then they will say "we have approved it is now waiting for approval from your bank - what?

Casino Rocket

Good Day Chaneltiaiti,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket

shanty13

Platinum

Germany

• 2 years ago

Again ADDENDUM FOR AGAIN INCREDIBLE ANSWER FROM YOU, since I wrote that I then gambled away the 50 €, what would be the use in hindsight??? I was unfortunately so stupid to have gambled away a lot of money with you, you can do it still not even something to win, I played Prakmatic Jocker Juwels there but only there for €1 approx. €250 not even once, not even a row of 5, I have never experienced such a bad response even in bad casinos in general You Prakmatic and actually pretty much all providers, I'm surprised because so much negative in all evaluation portals, you still exist, unbelievable!!!

Addendum, sorry but your answer, mhhhh, unfortunately that's not true for me, because I only play 0.10 or 0.25 cents, but that's now.....
Unfortunately, I deposited again and won a little €50, since I only pay via Visa I wanted to have this paid out over there, because there you can allegedly have €20 paid out, 2 days later email, I should make the payment via Banktransfair, how funny, that's only possible from a profit of 200€, unbelievable, that's what I call pretending false facts, of course I had no choice but to lose it again, thanks for that and still Pragmatic is unbelievably 90% extremely bad and your free spins are also unbelievable, not even more than 1 € profit. Well, the reviews speak volumes.

Incredibly bad, lost over 100€ in a very short time, mainly plays Pragmatic, so bad there that it damages business for Pragmatic, yes I had already read the very bad reviews here and thought I would give them a chance, that was stupid of me, since you win zero there, verification is probably not necessary, what should you pay out for, lol even the free spins that were given are very bad, win with 40 free spins bonus about 0.46 cents.

Let's think no
Mal überlegen Nö
Game selection good but unfortunately without good profit
Spieauwahl gut aber leider ohne guten Gewinn

Payouts only from 200€ via bank transfer although you have only paid in via Visa, allegedly payable via Visa from 20€, this is not true.
Auszahlungen erst ab 200€ über Banktransfer obwohl man nur über Visa eingezahlt hat,angeblich über Visa ab 20€ auszahlbar,dies stimmt nicht.
Wins like free spins suck
Gewinne so wie Freispiele grotten schlecht

Casino Rocket

Good Day Shanty13,

We appreciate the feedback and we are so sorry to hear that you have not had the best experience with our casino.

I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session. As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

I understand your frustration with the payout process, and I'm sorry to hear about your experience. It's important to clarify that different payment methods may indeed have varying minimum cashout requirements.
To better assist you and investigate what happened, we would need some additional information. Could you please provide us with your account details or username? This way, we can look into your specific situation and see if there was any misunderstanding or miscommunication regarding the payout process.

Sincerely,
Casino Rocket

daniel020877

Bronze

Germany

• 2 years ago

Payout is only problems with it !!!!!!!!!!!!¡!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!

Games are great
Spiele Alles super

When paying out there are only problems wanting to have this then it is not enough again wanting to have that then always having the same stitch can not be accounted for
Bei Auszahlung gibt es nur Probleme wollen dieses haben dann reicht wieder nicht wollen dann jenes haben immer die gleiche Masche kont kann nicht werden

Casino Rocket

Good Day daniel020877,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Casino Rocket

DanK

Bronze

Ireland

• 2 years ago

A horrible experience. You need to stop gloryfying this online scammers! All is great when you're depositing your money a loosing it. Problems start when you win and wish to withdraw. They'll do everything they can to prevent this. From obstacles when verifying your documents, to refusing to accept the payment method. On top of it, if you somehow miraculously manage to withdraw, you'll be able to get max. €4000 (a month I guess). They are small potatoe scammers and that's what they aim for: small players who won't have the will to fight them. Don't give them your money, you won't stand a chance against those scums.

Nothing really

Total scam! Not a to get your winnings

Casino Rocket

Hello DanK,

Thank you for taking the time to share your concerns and feedback with us.

I am sorry for the difficulty and inconvenience you experienced through this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.

I also understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

I'd love to look into this for you. To do so, please provide your email address.

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

Sincerely,
Casino Rocket

Darknight19999

Bronze

Australia

• 2 years ago

I was using this casino because they said they offered no validation or I.D on withdrawals. After withdrawing 3 times without needing ID but the last time I tried for only $300 it was declined and wanted I.D validation all of sudden ..
They are false advertising.

False advertising.

Casino Rocket

Good Day Darknight19999,

Thank you for taking the time to tell us about your experience.

We're sorry to hear that you are having a hard time collecting your winnings.

Verification may be requested for a number of reasons. I would be happy to look into it for you if you would be so kind as to provide me with your email address.

As stated on our terms and conditions that you agreed to - The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.
You may view this by No.12 in our Terms and Conditions here - https://www.casinorocket.com/en/terms-and-conditions

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket

SEB22

Silver

Germany

• 2 years ago

15 euros paid in immediately today was also debited immediately! Unfortunately nothing on the casino account and in the transaction list it says rejected why I didn't get any money back and there is nothing in the casino account either the live chat or support doesn't help shit site !!!!! I wrote to the casino via email and there is no response, so it's useless!!!!

Casino Rocket

Hello Seb22,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a while for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

If you could kindly supply me with your email address, I would be more than happy to look into your account to find out what the issue could have been.

Please let us know if there's anything else we can help you with. You can contact us on [email protected] or you may contact our Live Chat thatis available 24/7.

Sincerely, Casino Rocket

Mister_Schweiz

Silver

Switzerland

• 2 years ago

Good day

I successfully registered at CasinoRocket on 7 March 2023. I also verified my account via e-mail. I successfully deposited 480 euros and finally won 1000 euros without a bonus. I then requested a payout of my balance in the amount of 1000 euros. I received a confirmation email. I then uploaded my passport, proof of address, bank statements, and the screenshot of the Paysafecard transaction in the requested format. On 8 March 2023 at 01.00 at night, I received a message that I had won a prize. I went to the casino's website to see what prize I had won. That's when I noticed that my account was blocked. I then sent four messages via email to support in the next 24 hours because I wanted to know why my account was blocked and if and when I would receive my 1000 EUro. The casino ignores my messages.

I think the casino's rating is too high for the following reasons:

- The casino advertises a 24/7 - live chat that does not exist.

- The casino does not respond to emails. This is particularly serious because you can only request a self-exclusion or a cool-off period via email to the support. Player protection is therefore not guaranteed at all if the casino ignores for days a request from a player who wants to have his account blocked because of gambling addiction.

- The account remains active as long as deposits are made. Shortly after a win, the account is blocked and communication with the player is cut off.

I demand an explanation from the casino:

- an explanation as to why my account was closed

- an explanation and apology why my messages went unanswered for so long. ¨

- the assurance that I will receive my 1000 EURO as soon as possible and without complications (no excuse that a bank supposedly still has to confirm something).

- the notification of how much my won prize was, which I could not see because my account was blocked.

I also demand an authentic apology and not a copy-paste message like "Please accept our apologies for the inconvenience! We'd like to investigate this case and get back to you with the best solution".

Kontoschliessung ohne Angabe von Gründen
unbeantwortete E-Mails an den Support
niedrige Auszahlungsquote
fehlender Spielerschutz, da diesbezügliche Anfragen ignoriert werden, weil der Support nie auf Nachrichten antwortet
kein live-chat

Casino Rocket

Hey Mister_Switzerland,

Thank you for taking the time to share your concerns and feedback with us.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

As for the recent issues you have come across with your account, I would like to take the opportunity to ask for your email address so that I can investigate on what happened to your account.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket

Anonymized364

Gold

Argentina

• 2 years ago

The reputation that this casino has is not deserved. It's a mediocre casino with 0 communication
I don't understand how they gave you 8 points in casino guru
They don't answer messages
The lousy slots
The offer of games is normal and the prizes poor
I DO NOT RECOMMEND IT. THEY ARE NOT RELIABLE
Hopefully it will disappear and other casinos will grow that do deserve it.
I would love for there to be a regulator of these casinos. It is a shame

little communication
Poca comunicación

Casino Rocket

Hello, benitezlucas
Thank you for the time to make feedback. We apologize for answering in English. We are sorry that you have had a negative experience with our site. Your feedback is extremely important and will be noted accordingly. We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this. With your concern, it would be a big favor for us, if you would provide us with a bit more information about the issue and all its related. Also, please send us your full name and email address for a detailed overlook of your case. Feel free to send it to this address: [email protected]
Looking forward to hearing from you. Sincerely, Casino Rocket

rile15

Platinum

Slovenia

• 3 years ago

I can only say that playing with the bonus is great, but when you have to turn it over, it's a disaster, during the bonus you get free spins and large amounts, but when you finish, there are no winnings. I'm just curious about something, Guru rated the casino very high, I can say super high. Players know very well that it is below zero. I know that the casino lives from us, that we can't from the casino, so I would ask the casino a question, what do you think when you see that your traffic has dropped, a lot of players first look at the comments, reviews online and when they see that they are very bad, such players do not deposit of money. Huge millions of earnings float down the drain. The player must also be given something to enjoy playing and keep coming back to this casino. Greed is a disease and it is evident in many kaxinos that are closed because of it. Because one good comment out of 1000 we know who wrote it. And please don't write like everyone else, you are unlucky, luck has nothing here, I wish you good business

Casino Rocket

Hello rile15,

Thank you for your feedback.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Please keep in mind that our game providers use an industry-standard random number generator to make sure the games available here always produce fair and random results.

We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely, Casino Rocket

MChe

Unregistered user

Australia

• 3 years ago

I suggested Never paid to this website CASINO ROCKET. I paid also received the bonus but could not use any fund all to play any games. And there is no withdrawal, what about is you won the fund? emailed to Warren, helpless cust support. Have to repeat few time. ended up no refund and withdrawal. Sound like cheating!

Casino Rocket

Hello MChe,

Please take our apologies for the inconvenience!

We'd like to investigate this case and get back to you with the best solution.
Would you please be able to provide us with the email address you used for your account?

Please don't hesitate to contact us here - [email protected]

Sincerely, Casino Rocket

dmking26

Unregistered user

Australia

• 3 years ago

Opened an account, made deposits & got the bonuses. Found out I can’t make withdrawals until wagering the amount given in bonuses & that my money was "locked by bonuses". I canceled all bonuses & forfeited the bonus amounts so I could just withdraw my original amount deposited but it keeps getting rejected saying I have to wager the amount that I forfeited. I’ve contacted chat but they refuse to do anything about it. My only recourse is getting my bank to reverse the deposits so I can get my money back.

Shady practices
Unhelpful customer service

Casino Rocket

Hello dmking26

Thank you for your feedback!
We're sorry to hear you had a negative experience.

In general, when you make a deposit, you must wager it three times, as specified in our rules, which can be found here under the Anti-Fraud Policy: https://www.casinorocket.com/en/terms-and-conditions

Furthermore, you must wager it 45 times for bonuses added to your account before withdrawing the funds. You can find more information about that here: https://www.casinorocket.com/en/bonus-terms

We are passionate about what we do and want to make sure that we always provide an amazing experience for our players.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket

Meta121272ehbe

Silver

Canada

• 3 years ago

Worst casino ever I ask them to close my account as I have gbling problem but they didn't and I lost so much money ,, wen I complaint few times then they close my account and I lost so much money this type of casino should be close in business

Worst casino don't ever play here live chat is worst

Casino Rocket

Hello sunnykuk81,

Thank you for taking the time to share your feedback.

We apologize that your query was not handled appropriately.
We want to look into the events around this query.
Please provide us with your full name and email address, exactly as they appear on your account, so that we can look into this.
You may send us an email at [email protected].

Sincerely, Casino Rocket Management

Rattekruemel

Silver

Austria

• 3 years ago

CASINO ROCKET STALLS PAYOUT FOR MORE THAN 5 DAYS.

Did my 1st deposit and managed to cash out 800 EUR via bank transfer (service provider: INPAY).
Cashout no. #730643

The withdrawal is in the status "PENDING" for more than 120 hours (5 full days!) now.
It's the same as in the review below mine from my fellow German. Casino Rocket falsely tells me that the payment has to be approved by MY (!) bank. Everyone who knows just a little bit about banking can tell you that this is a ridiculous statement used to stall payouts, even tiny ones of 800 EUR. Tells you a lot about this establishment.

I played at dozens of (Hollycorn N.V. / Dama N.V.) Casinos who also use INPAY as their payment provider. Payouts are always credited to my bank account within a couple of hours (!) during bank working days.

Casino Rocket stalls payouts for days and lies to you. AVOID THIS CASINO AT ALL COST. They are not the same standard as the other very good Hollycorn N.V. casinos.

Good game selection, good layout

Withdrawals take too long
Stall withdrawal for more than 5 days
Live Chat lies to you and is unhelpful
Not as good as other Hollycorn NV casinos
Avoid at all cost!

Casino Rocket

Hello Rattekruemel,

Thank you for taking the time to let us know about your situation.

We're sorry to hear you're having trouble withdrawing your money.

Above all, we would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you please be able to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket

CasiGamble

Unregistered user

Germany

• 3 years ago

Have had 2 open withdrawals for several days now that have not been confirmed. According to multiple contacts with support, my bank also has to confirm this, which is a false statement (already contacted the bank, nothing needs to be confirmed). If the payouts are not confirmed as soon as possible, I will contact the license commission.

game selection
Spieleauswahl

Support bad / incorrect statements
Support schlecht / fehlerhafte Aussagen
Few payment methods
Wenig Zahlmethoden
Long withdrawal times
Lange Auszahlungszeiten

Casino Rocket

Hello joadn,

Thank you for sharing your feedback with us.
We're sorry to hear you're having trouble withdrawing your money.

We would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you be so kind to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket

woodbine777

Silver

Canada

• 3 years ago

I had been so happy with this establishment I even referred many of my loyal followers who depend on my advice for whst websites to use I really was high on this company the first time I made a small withdrawal it was paid the next day since then I have never had the chance to withdraw until just the other day I tried to eithdraw to $400 and it was cancelled on their end stating I had to jump through so many different hoops requested all kinds of verification documents these documents were unavailable to be provided due to myself closing One of my bank accounts not using another one of the credit cards not having certain information on others the information I did have I was happy to provide I wrote to them 3 to 4 different times they never responded not once I tried to re-re-withdraw my funds it was cancelled again I finally started playing high thinking that if I win considerable amount then It would be worthwhile to spend all of this additional time and effort to get the required information although some of it was simply not possible they never reply to me I wanted to contact my local member of Parliament however I am going to contact the gaming commission of Curaçao they are to be made aware of practises whereas they allow you to lose any amount you wish however the moment you request a withdrawal the second time they denied that being because the first one was approved without any troubles that made me give them a favourable review to all of my affiliates who I refer their very unsavoury business tactics especially for them not to get back to me overall I got beat for a withdrawal $500 that they did not allow I am going to delete my account and refuse to use them again due to nobody caring about my situation none of the team support members got back to me and they simply didn’t care this way I felt I also have advised all of my affiliates to no longer associate myself with that establishment in a good frame of reference

Non payout

Casino Rocket

Hello woodbine777,

Thank you for taking the time to write us.

First and foremost, we'd want to express our gratitude for sending your followers to our casino.

We're sorry to hear that your recent withdrawal was unsuccessful.

Please be aware that the verification procedure might take some time. One typical reason for the delay is when a document is unclear or if a document that was originally requested or expected from you is missing.

Furthermore, as a license holder obligation, all payment methods utilized should be confirmed.

I understand that one of your bank accounts is already closed. In cases like that, our payments team would ask for a letter of confirmation from your bank.

I would also like to take this opportunity to apologize for not getting any feedback or assistance from our support team.

If you could kindly supply me with your email address, I would be more than happy to look into what caused this delay.

Sincerely, Casino Rocket

Blueyezz

Bronze

Canada

• 3 years ago

I love casino Rocket! My VIP manager Skye, is an absolute sweetheart, really cares about her customers and it shows! ❤️ Keep up
The phenomenal job!

Fast verification
Game selection
Loyalty program

Nothing! At all!
Nothing is negative!
Really, nothing at all is negative!

emailschmaeck

Silver

United Kingdom

• 4 years ago

On 01/01/2022 I deposited € 20 via "Sofort". The money was immediately debited from my account, but after 4 days it was still not visible on my player account.
Even the provision of screenshots on the day of the deposit does not change the fact that the live chat simply writes you after 4 days that everything is under control and you should wait. In my eyes this is the very last one.
Why do the operators use the "instant logo"?

Good selection of games
Gute Spieleauswahl

Unfriendly support
Unfreundlicher Support
Deposits are only credited after days
Einzahlungen werden erst nach Tagen gutgeschrieben

Casino Rocket

Hello Emailschmaeck!
We are very sorry for the unpleasant experience with our casino.
Would you please be able to provide us with the email address that was used for the account? This way we can investigate this case and provide you with the best solution :)
Looking forward to your reply!

Casino Rocket
[email protected]

Bibop

Bronze

Australia

• 4 years ago

Worst experience ever trying to withdraw winnings.Over 4 weeks now and even after loads of proof and verifications still haven’t been able to get money out.I/d theft with all the documents sent to verify accounts is a possibility.Don’t bother if a Australian player!!🤬🤬

Nothing good to say

Withdrawal process is a joke!

Casino Rocket

Hello Bibop,

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To help us out with this can you please send us privately the email you have registered in the casino and a brief explanation of the issues your are facing. With that we will be able to reach the Casino Teams required to assist us sorting everything out.

Warm Regards,

CasinoRocket Affiliates Support

Safety Index of Casino Rocket explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Rocket. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about Casino Rocket and related casinos

(62)

62All1Opened0Unresolved27Resolved34Rejected

Complaints directly about Casino Rocket

Current status Waiting for Casino Guru to reply 2d 10h 42m 52s

Player’s account has been closed, and winnings are confiscated.

The player from Germany received €2,000 of his winnings from Casino Rocket but is facing refusal for the remaining €852 after the casino closed his account, citing a violation of Terms and Conditions without specific details. He believes he followed the rules and requests assistance with the issue.

Read moreRead less

Opened Submitted: 20 Oct 2025

Our verdict Other

Player's withdrawal requests are repeatedly denied.

The player from Australia faced significant issues withdrawing money from the casino, having requested withdrawals two weeks prior without resolution. He detailed a confusing withdrawal process, multiple rejected requests, and poor communication from VIP management. The Complaints Team reviewed the situation but concluded that since the player had lost all funds after they were returned to his account, there was little that could be done to assist him further. Consequently, the complaint was closed, and the player was advised to reach out for future issues with any casino.

Read moreRead less

Closed Submitted: 09 Jan 2025

Disputed amount: A$4,000

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had initially advised the player to be patient and wait for the standard processing time. After the recommended period passed without a response from the player regarding the status of the withdrawal, the complaint was ultimately rejected due to a lack of communication.

Read moreRead less

Closed Submitted: 22 Oct 2024

Disputed amount: A$1,800

Our verdict Unjustified complaint

Player's deposit not recognized by casino.

An Australian player was facing issues with a deposit. Despite having submitted all requested documentation to the support staff, the issue remained unresolved. The player had made a deposit using the same method in the past and had been in communication with the casino's support team without any resolution. Upon investigation, the casino claimed that the player's deposit was below the minimum amount required, hence the funds were lost. However, after mediation by the complaints team, the casino added a bonus to the player's account as a goodwill gesture. The player's complaint was subsequently rejected as they had been warned about the minimum deposit requirement prior to making the deposit.

Read moreRead less

Closed Submitted: 25 Apr 2024

Disputed amount: A$37

Our verdict Case closed

Player's deposit has not been credited.

The player from Australia had deposited $30 into Casino Rocket, which was deducted from their bank account. However, the funds hadn't appeared in the casino account despite back-and-forth communication with the company. After the Complaints Team's involvement, the casino investigated and eventually identified the issue, crediting the deposit to the player's account. The player confirmed receiving the deposit and acknowledged having used the funds. The complaint was marked as resolved by the Complaints Team.

Read moreRead less

Resolved Submitted: 14 Apr 2024

Disputed amount: A$30

Our verdict Player stopped responding

Player facing issues with cryptocurrency withdrawal.

The player from Australia had deposited via Litecoin and attempted to withdraw funds using the same method, but had encountered an 'invalid' error. The player had followed the instructions from the support but the issue had persisted. Despite multiple attempts to contact the support, the issue had not been resolved. The Complaints Team had advised the player to follow the casino's instructions and use an alternative withdrawal method. The casino had confirmed they had an issue with Crypto withdrawals and approved a bank transfer withdrawal for the player. The player had not confirmed receipt of the payment, leading to the complaint being rejected. However, the player could have reopened the complaint anytime.

Read moreRead less

Closed Submitted: 25 Feb 2024

Disputed amount: A$3,500

Our verdict Case closed

Player's withdrawal of winnings is being delayed.

The player from Germany had reported an issue with Casino Rocket where he had been unable to withdraw his winnings of 6000 Euros despite depositing via cryptocurrency. He had confirmed that his account was fully verified and there had been no reported error from the cryptocurrency provider, Coinspaid. However, the casino had been unresponsive to his queries. After the intervention of the Complaints Team, which had requested assistance from the casino, the player confirmed that his issue had been resolved and he had received his payout. The complaint was then marked as 'resolved' by the Complaints Team.

Read moreRead less

Resolved Submitted: 24 Jan 2024

Disputed amount: €6,000

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. Despite the efforts of the Complaints Team to contact him and extend the response time, the player failed to respond to the team's messages and queries. As a result, we were unable to further investigate the issue and had no choice but to reject the complaint.

Read moreRead less

Closed Submitted: 20 Jan 2024

Disputed amount: A$500

Our verdict Case closed

Withdrawal delayed due to account verification.

An Irish player had trouble withdrawing €1,000 from the casino. Despite their previously approved withdrawal, the player was asked to verify an already-closed Skrill account from 2022 for a new withdrawal request. The player had expressed frustration over the repeated verification requests, which included resubmitting bank statements and card details. After finally being verified, the player was informed of a €800 limit for MasterCard withdrawals. The player then faced delays with the withdrawal process and a lack of communication from the casino's accounts team. However, the player eventually received their money and requested the closure of the complaint. We marked the complaint as resolved.

Read moreRead less

Resolved Submitted: 16 Jan 2024

Disputed amount: €1,000

Our verdict Player stopped responding

Player's deposit has not been credited to the account.

The player from Ireland had deposited €470 into her casino account but claimed the funds were not added. The casino allegedly refused to investigate the issue or refund the payment. Despite the Complaints Team's efforts to assist, which included requesting bank statements and extending the timeline for resolution, the player decided to pursue legal proceedings against the casino. The Complaints Team had extended the timer for response multiple times, but due to a lack of communication from the player, the complaint was eventually rejected. However, the option to reopen the complaint in the future had remained available.

Read moreRead less

Closed Submitted: 05 Dec 2023

Disputed amount: €470

Show more complaints (+10)