A Big Candy Casino - general discussion (page 3)

So your $1900 withdrawal was pending from May? And it is now December? That does not sound good.

Correct. I followed up countless times. I waited and waited. So I thought it didn’t matter either way, had nothing to lose by cancelling it, gambling it and now I’ve got $10k waiting to withdraw but again, doubt I’ll ever see anything. But I know they’ve paid me once. So…

Thank you for the response. I appreciate it. I think next time I’m just going to stick to Brango, Limitless, Yabby and Xtreme lol.

Hey, I put your posts under the casino you're talking about. 

However, I see you're waiting for quite a bit of money. How long has it been going on and did the casino give you any reason ? 

I think the most sensible thing to do would be to file a complaint and not wait, as there will be an investigation and our team will ask you some questions, so I think it would be good to start as soon as possible. But of course I don't want to push you into anything. 

As for the VIP status, the casino didn't even justify it ?

I am sorry that your situation is still not resolved and I am even more sad to see that the casino has not resolved your complaint from the past. I think you waited quite a long time for your first withdrawal from them as well, since you say it was 2 months. 

Nevertheless, are you in contact with the casino and do you know anything about your withdrawals ? 

Brango, limitless, extreme, yabby and bonusblitz so professional and reliable, the owners of Big candy are thieves, never deposit money with them again, they never credit the winnings even if months pass, the casinos I mentioned at the beginning of the message pay within 10 minutes

Yep. I haven’t had any issues with those 5 casinos at all.

On the other hand I’m still waiting on Heaps O Wins, Sector 777 and A Big Candy to pay out and it has been a month for each of them.

I am considering doing the complaint against A Big Candy but I’m looking at other stuff such as the email I got a month ago from their payments department confirming my BTC address.

Who knows what’s going to come out of this…

All enclave related casinos have great deals but when the time comes to credit your winnings the joy you have turns into a nightmare file a complaint with big candy although from what I read there is a wait from May I want to I congratulate you for your patience, I have never heard of such a thing before..

That would be Ausplayer15 waiting since May for his withdrawal from A Big Candy.

i don’t have that much patience lol. And mine has been outstanding since November 23rd.

Nevertheless I’m going to see what happens and keep being a nag(and file a complaint here as well).

I totally agree. I too am leaving the ENTIRE Enclave Casinos. As soon as the rest of them give me my money they will be blocked on all facets. Also TOTALLY agree about the "good" Casinos you mentioned here and I too am ONLY playing on those sites. Done with ALL others

I have been playing on a big candy casino for a few months now and not had a problem with depositing and them taking my money but I had a win finally and started the process of cashing out 2 lots of $2500 threw wireless transfer to which everything went smoothly and transfer was held in pending. The very next day I went to log in and the site won’t let me and I’ve tried many times since I’ve slso sent many emails to support@abigcandy.com and got no reply nothing. I have a friend who also plays at a big candy and he has no drama accessing the site so is there another way I can contact these moorons so I can either get my withdrawal or even rectify this problem

Oh my! This is the worst... Are you sure that you have not received an email explaining the situation?

I'm just asking; you know, the trash folder or spam can make it a real pain when you miss an email.

Anyway, I found another address, and though its purpose is a bit different, I guess it won't hurt if you care to try it out: support@abigcandypromos.com

Perhaps you can mention whether your account is fully verified; sometimes casinos prefer to close the account, but in ANY case, you should always be told what is happening, especially when there are pending withdrawals in your account.

Let me know, please.

I just like to comment that anyone here waiting for payment from A Big Candy is in for a huge disappointment. I had in 3 separate w/d requests and wound up depleting them ALL. You are not getting paid. Sorry t tell you. They never once even replied to my many emails. Just depleted the balances and blacklisted this site

Unfortunately for me I have a max cash out on the coupon I used. And I’m currently at that max cash out. I will keep harassing, harassing, harassing until either they shut down, or they pay up, as there is no point in depleting the balance as I cannot go farther up from that balance.

i had a similar issue with Digits7. Waited 10 weeks. Then depleted the balance and cursed out their customer service to not to be bothered anymore. Not doing that here. This balance is too big.

Thank you for sharing this with us now and here.

Sometimes even the worst news is better than nothing, I'd say.

If I may ask just one favor, I'd like to mention that not just we, but most likely also the rest of the community, would appreciate it if you decided to submit the complaint before the balance was lost.

My point is that the complaint's outcome has an impact on the casino's safety index, quoting now:

What will be the consequences of your complaint?

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.

Source: Complaint Resolution Information and Instructions

It's merely a kind plea, of course.

I just want to say that I hope there is a way to help you out with your complaint.

Don't give up!

Frankly, I have to admit that this part of the year is usually very busy. As you probably saw in the complaint thread, the number of recently submitted complaints takes its toll. So, please be patient. 🙏

This is when I first started playing and pretty sure I wasnt even a member HERE yet. They did reply once I remember. They told me they could not withdraw to a cash base wallet. It NEEDED to be Coinbase which I cant get with just a passport. I explained that to them and they just resent a copy paste of their previous email. I never heard from them again. I had several withdraws waiting at the time. I just went ahead and depleted the balances and blacklisted the Casino. It was actually one of the first I had to do away with. FIRST OF 7 I might add. This entire network of Casinos NEEDS to be banished from this Planet. They are ALL bad. Cant wait to get my EXTREMELY delayed payments so I can go ahead and blacklist the last of them

Sadly, Coinbase is pretty popular among casinos. But it does not mean a decent company should do everything within its power to pay out the winnings. By the way, have you ever found something like this in their terms and conditions?

No. I did not see ANYTHING about that in their T&C. And I did read it.

Literally the most bizarre thing ever. As I was replying to you just now I got a TEXT MESSAGE from them with some BS promo. Text message?? pretty sure I never approved that