A Big Candy Casino Review

The player from Florida had a pending withdrawal since December 21st which exceeded the stated 7-10 business days for approval. The player confirmed that his account was fully verified and that he had previously made a deposit and a withdrawal. The winnings were accumulated from a bonus after a deposit had been made. The casino was contacted regarding the delayed payment, but the player received no response. We invited the casino to join the conversation and eventually received a private reply stating the player's request was approved and the payment of 173.08 AUD would be processed within 7-10 business days. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Australia, after initially succeeding with a $50 free chip and further betting, had been limited to a $100 withdrawal despite his larger winnings. The remaining $1,400 had been marked as 'manager withdrawal approved'. The player had felt cheated, as the total winnings should have been over $10,000. The player had also deposited $30 of his own money during the game, believing that this would secure full payment of his winnings. We had clarified that even if the player deposited real money during the wagering process, the winnings were still subject to the limitations set by the free bonus. The player had confirmed receiving the $100. We couldn't resolve the issue in favor of the player due to the casino's bonus rules, hence the complaint had been rejected.

The player from the US had been awaiting payouts on 49 withdrawal requests from A Big Candy Casino for over a month. Despite the player's account having been confirmed and the maximal cash out limit being AUD 15,000, the casino continued to delay payments citing high request volumes. The player also faced an unusual request for KYC verification from the casino, which he complied with. However, the casino did not respond to our attempts to mediate the situation. After a week of no progress, we closed the complaint as 'unresolved', which negatively affected the casino's rating. The casino had not yet paid out the player's winnings.

An Australian player had initiated a withdrawal from an online casino but was asked to provide proof of legal residency due to a mismatch between their birth country and registered address. The player had provided the requested information, including a screenshot of their credit card used for deposit, but had received no response. The player had discovered that their withdrawal was denied and the funds were returned to their casino account. We contacted the casino for clarification on the delay in the KYC procedure and the denied withdrawal. The casino's representative informed us that the player should have received the payment within 48 hours. However, without the player's confirmation of receiving the payment, we were unable to finalize the resolution and initially had to reject the complaint. Later, the complaint was reopened and was successfully resolved after the player confirmed the receipt of their payment.

The player from Florida requested a withdrawal on October 19th but has not yet received it, exceeding the casino's usual processing time. The player has tried contacting customer support and sent numerous emails to the payment service, but has received no response. The issue has been resolved successfully.

The player from Texas hadn't received a payout from the casino for over ten business days, and his direct emails to the casino's payment department were ignored. After we confirmed his account verification and detailed his repeated attempts to resolve the issue, we had reached out to the casino for their input. Despite the casino's lack of response, the player later confirmed that he finally received his payout, albeit with a $25 transaction fee that the casino withheld. We had marked the complaint as resolved and thanked the player for his cooperation.

The player from Australia had been waiting nearly a month to process a withdrawal request, despite regular contact with support chat. The player's account had already been verified and he had used a bonus to accumulate his winnings. Despite repeated assurances from the casino's support chat, his payout had been delayed and his emails had been largely ignored. We intervened and contacted the casino on behalf of the player. After our intervention, the casino had informed us that the payment would be processed within 48 hours. The player confirmed he received his payment and the issue was successfully resolved.

The player from the US had a delayed withdrawal request from over a month ago. The withdrawal, which included winnings and a verification deposit, did not exceed the maximum cash-out limit set by the casino. The player's account was also verified. The casino team had repeatedly assured the player that the delay was due to a backlog in withdrawal requests. The Complaints Team had intervened and contacted the casino, which resulted in part of the player's winnings being paid out. However, the player had expressed dissatisfaction over a perceived shortfall in the payout. The Complaints Team then clarified that the player's deposit had been returned to the casino account and was available for play or withdrawal after a 1x playthrough. The player did not respond further, leading to the complaint being rejected due to lack of response.

The player from Ohio won a sum of money playing with free coins but the casino refused to pay out, claiming that they had already sent too many bonuses. The complaint was closed as the player stopped responding.

The player from Greece had made several deposits and met the betting requirements, which had led him to request a withdrawal of $2500AUD using bitcoin. Despite successful account verification and inquiries about the delay, 10 business days after his withdrawal request, it remained at the initial stage with no updates. This had been the player's first withdrawal attempt from the casino. Our team had reached out to the casino for clarification but received no response. Due to the casino's lack of a valid license and no affiliation to any ADR service, we had marked the complaint as 'unresolved'.

The player from Michigan is having a withdrawal issue. They won $100 from a bonus, but despite having met the playthrough requirements and then following up for one month, the casino keeps giving excuses without processing the withdrawal. The complaint was rejected due lack of evidence received from the player.

The player from the United States requested a withdrawal three weeks ago. Despite multiple chats with customer service and the issue being escalated, the withdrawal has not been processed. After contacting casino and their affiliates we still weren't able to get a response.

The player from Australia requested two withdrawals over a month ago. Despite daily contact with the casino and being told multiple times that the request has been escalated, it is now 26 business days since the first withdrawal request without any progress. After contacting casino and their affiliates we still weren't able to get a response.