A Big Candy Casino - general discussion (page 10)

Hello. I am really sorry about all this, but I think that you didn't completely understand the meaning of mixed funds. If I may, I could try to explain it to you. It means that you have played with the bonus, and your bonus and real money were mixed together, which is why you were not able to withdraw the money.

You can see the explanation in your complaint as well. Unfortunately, our complaint team won't be able to help you any further in this matter. I hope next time you will be more aware of this, and if you have any questions, please do not hesitate to ask. We'll be glad to help.

Thank you for the information.

WELL AusPlayer15

You probably ✅️

I am worried now my second deposit 3800$ still pending after a week. Before they approved in 5 working day then another 2 weeks to get payments which all up 3 weeks.

Update with big candy they approved my second deposit 2500 and fee is 108.50. Fee is extremely high.

800 withdrawal still pending maybe next Monday or Tuesday hopefully.

Anyway that would mean 10 more day . 3 weeks to get my fund. All up 3 weeks time from the withdrawal. Which is really long waiting time. NOT complaining hope it come through !

Thank you for the update. I am really glad you have received the money, but I still do not understand what the fee you wrote about was for.🤷‍♀️ Did you get any explanation about that, by any chance? We'd really like to know what is it about, so also other players can get informed.

Upgrade bad new !

Be aware Guys!!!!

Big candy 🍬 casino is not recommended !

I was lucky to get my withdrawal money twice !

1st $1000 》 fee 106

2nd $2500 》 fee 108

3rd withdrawal never approve until now! Since 20 June til now ! More than 10 working day waiting which is late.

Customer service reply chat all the time keep answering the same answer high volume withdrawal bla bla bla. Email them they don't reply !

So this is no good who would wait 2 > 3 weeks or months just to withdrawal money !

So this casino is hopeless, I thought they pay on time in 2 weeks which is still late but money safe.

Now i am cautious

Hey!

Three weeks you say? Wow, I would not be over-excited in staying too 😀.

Anyways, thanks for sharing the fees, pretty handy I'd say.

Look like Big Candy doesn't want to pay me anymore.

Third withdrawal is still on pending almost 4 weeks now.

I considered Big Candy is shit casino lol. They cant be trust !!!

Careful Guys

Do not ever join Big Candy casino !!!!!

Hmm, I saw that the first two withdrawals went through but not the next one. I'd probably recommend a re-complaint at this point since you're waiting 4 weeks. That's quite a lot, so I guess there's nothing else to do. 

Also, did they tell you why they haven't sent the money yet ? 

Do you think you'll go ahead and open a complaint again ? 

Thank God

Hey there! Anything on your mind? Do you perhaps need some help?

We are here, don't worry.

These clowns have a new sister casino, MegaMedusa.com. Do not sign up at this site.

A Big Candy, however, did process 2 of my withdrawals, after gambling away 70% of my winnings that I was waiting for over 6 months for. So there is a metric they look at, if you win too much, they will stall payments until that metric comes into favor with them. Then they will pay you little by little.

Nevertheless, you may just want to try gambling away a little bit of your winnings, and maybe they will process the withdrawal of whatever is left. This is for those who have been waiting months for their withdrawal. Not a good way of doing business, but possibly a way to avoid not getting paid anything at all.

Stay away from this entire group.

Edited as I misspelled the domain name of the casino.

Hi, thanks for the info. 

Regarding the situation you described, I'm sorry if it's really like that. Waiting half a year for your money is not pleasant and if it happened to me once I would never play in a casino again. Losing a large part of my money to get at least something is a pyrrhic victory and I would be very sad. 

You did get some money, but it has nothing to do with fairness. I hope you don't come across anything like this again in the future.

Thank you Jaro, and thank everyone here at casino.guru for trying to intervene. This is a great service for everyone who plays casino games. I am officially done with this group of casinos. I will continue to spread awareness wherever possible so that others don’t get duped by their tactics.

I'm not surprised at all. 

We are also here for you players and we will always try to help you if possible. 

The fact that you won't play in casinos in this group anymore is logical to me after your experience, so I'm not blaming you. 

I hope that the next experience will only be better.