A Big Candy Casino - general discussion (page 11)

Hi, I'm also wondering what to tell you. From what I've seen, the casino doesn't have a high safety index. I also looked at the complaints and the casino has 4 pending, the rest some resolved and some where the players have not responded to us. 

As far as KYC is concerned, the casino can ask for it on the first withdrawal but it doesn't have to do so. So I wouldn't worry too much about that. What can happen, though, and it wouldn't be rare that while you're waiting for your money, they might suddenly want the documents. But I believe if they told you they didn't need them they wouldn't do it, but you have to be prepared for anything.

A $30 deposit is not a small amount, but I don't think it's very much and it's usually used to verify the payment method.

So I don't want to tell you how to decide and it will be up to you. You have other players' experience here, I think it might not be bad. 

Anyway, the casino doesn't have a license, so you could complain to us or to some other sites, but that doesn't guarantee that if you didn't get the money from the casino that it would be resolved. 

So I guess you have to consider all the pros and cons and that's what I would decide if I were you.

Hello everyone,

I am playing there and i have always been paid in 3 business days.

Concerning the verification process, only Australian people need to send verification documents, other players only need to make a verification deposit.

I advise you to write an email to ask them to allow you to make a withdrawal after you made your verification deposit.

Tell us later if you got your money.

I have asked a 730 AUD last night, I'll update too.

Great so I wonder how it will be for you too. Didn't the casino ask for any documents either? Also, did you have a $30 deposit?

I won on a deposit, i usually play without taking bonuses there.

But we cannot withdraw because it asks documents. This is why i advise him to write an email since he doesn't need to send them so they fix it manually.

I understand, so I will wait for your update, and I firmly believe that it will be a positive one.🙂

Alright, I’ve sent them an email requesting to submit my documents anyway. I specifically referred to their Terms & Conditions, where it clearly states that photo ID and proof of address are required before any withdrawal. I want to proactively comply with every possible requirement to prevent them from having any valid reason to reject my payout

Hi have done a complaint I filled in the form

Sure, so let me know what they wrote you and therefore some update.

I'll be waiting.🙂

Hello,

My withdrawal was approved. I'll probably get paid on Monday since it's weekend.

You work there? XD

Lol no, i can show you a screenshot if you like. I play always without bonuses to not have any rules to follow and i have always been paid.

I'm just kidding. My point is that there were a lot of red flags at the moment when I contacted support, which makes me doubtful.

Do not worry, I honestly felt the same way when i started playing there. I don't know why other people get trouble and wait for weeks but personally I have always been paid in 3 days. 2 days to be approved and paid on 3rd day.

At least some good news, so when the money comes let me know. I also have a feeling it won't be over the weekend. 

What payment method did you choose?🙂

I withdrew with bitcoin because bank wire is not supported for my country. It's ok, i can wait as long as i get paid. Thank you dear.

Thanks for the info, I hope everything will turn out as you expected. 

When something changes I will be here.

Hello,

Money was received 10 minutes ago. I don't know why other people got trouble but i have always been paid on this site.

So I'm very happy that it turned out positively.

I don't know why the others have problems, but if everything goes as it should for you, it is at least some hope that the others will get the money sooner or later.🙂

I have had to change my Username because I guess it matched my email address. But I have been with you guys for years. I need some serious help and would like to see you all can help me. Again. 🙂 Could you guide me on how to start a claim again?

Hello, sure thing. I guess a direct link would be the best option; here it is:

https://casino.guru/complaints/create 👈

Perhaps if you could share a few details about the current issue, one of us could be of further help with that.

In any case, it is wonderful to have you around, and our colleagues will gladly look at the problem. I hope it is not something too serious.