FortuneJack Casino - Player's asking for a deposit refund.

On the YGGDRASIL game "Valley of the Gods 2" two times today did I receive a TECHNICAL ERROR message - once in the midst of a winning round where i was in the process of winning close to $60, when it cut out suddenly and had to reboot, winnings vanished; and then some time after that when my funds had depleted down to the last 0.28 i had I bet 25 cents, and ended with a victory of 40 cents when the second error occurred and reloaded the game and I was left with .03. As if the whole round had been deleted. Not to mention my luck turned sour directly after the first message and never returned. I won $640 on this game during a promotional contest a few weeks ago which brought me back to it - it’s a really unique and interesting concept and it’s a lot of fun and has great payouts when it actually pays out. But it’s become frustratingly stubborn as time has gone by almost becoming stingy; I’ve played it several times and today was the first time in a long time where I was doing pretty well until this happened. I of course brought this to the attention of the casinos support staff (to whom I had complained previously about similar mishaps with this game, it’s prequel, and other YGGDRASIL games) and they said they looked into it and every thing is correct. And it’s not. They either erased the data intentionally or unintentionally and I would like my entire deposit from that session returned to me.

Hello coreytacoh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you happen to have any evidence presenting this issue, such as screenshots or a video recording?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi

sorry for the delay in response. I unfortunately do not have any video or pictorial evidence of this latest incident because it happened so quickly there was no time to do so. I do have screenshots from the first and second time.

Thank you for your reply, coreytacoh. Could you please forward me your game history? Also, I haven't received the communication between you and the casino. Would you be so kind as to forward it to me? My email address is kristina.s@casino.guru. Thank you in advance.

Dear coreytacoh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.