FortuneJack Casino - KYC related account blocking at Fortunejack.com.

Hello, I tried to go through a skype interveiw last year with fortunejack.com, as they requested it. I had and still have no issue with completeing it. They suggested two times in the middel of the day which did not work for me. I asked multiple days beforehand to find a more suitable time as it in the middle of exams. When I asked for the time or date to be moved multiple days be beforehand, fortunejack.com did not did not anwser my request. Only after the date they responded with your "withdrawal was declined and your account blocked." I could have done it, although the timing was akward, but fortunejack.com have to communicate clearly that my requested for the KYC call to be removed was declined or if the call was going to go ahead. They did not give me any skype username to call. They essentislly gave me no chance to do KYC this date. I have tried to use askgamblers as a third party arbiter, but they declined it due to not compeleting KYC within 14 days. I completed KYC (picture of ID and selfie) before this interveiw, so that is not an issue. They communiction with fortunejack.com have gone now where. I ask for help as I have no issue doing the KYC fortunejack.com ask for.

Hello Murfpurf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did this situation occur? How much was your real money balance when your account got blocked? Did you have any active bonus there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

This situation occured last May/June. I have since tried to communicate with the casino over email and through askgamblers, to deaf ears. I talked to them about completing the KYC call if they wanted.

My real money balance was 5.08 ethereum and about 450 usdc.

I had no active bonus.

Hello Murfpurf,

Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Hello. Sent now.

Hello Murfpurf,

Based on the communication between you and the casino and their terms and conditions, we are hardly able to do anything. There were multiple arranged calls - which would take maybe 30-60 min - and they could have been absolved by you specially if there was such high amount of money on your casino account. The casino may have marked you as suspicious as at such high sums, the player's priority should have been the verification.

I would recommend to contact the casino's licensing authorities as they might be the last one to help you as unfortunately, our hands are tied in this case.

Is there anything else we can assist you with? If not, we will be forced to close the complaint.

Regards,

Nick

Dear Murfpurf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.