FlashDash Casino - Player’s struggling to withdraw his winnings.

https://flashdashcasino.com/en

I applied for a withdrawal at this casino and was told that my wager was not enough.

I checked my game history and found that I had bet enough, so I instructed the casino to properly investigate.

However, the casino claimed that they did not have enough bets after conducting a proper investigation.

I told them I had a screenshot of my game history as proof and they demanded it.

I told the casino that I had a screenshot of my game history as evidence, and they demanded it.　The casino representative agreed, and the deal was done.

I then submitted the screenshots, which proved my point, but the casino did not apologize and will ignore the $300 that I agreed to.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did the casino clarify how much money you need to wager, or how many bets you need to place to complete the requirements?
• Could you please advise if you played with a bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Email forwarded.

The casino representative decided to do the work I was supposed to do for him and charged me $300 for the cost, which was approved, so I did the work, but the other party is trying to pretend that the promise was never made.

Thank you for your reply, andandjonnyx. Could you please clarify how much money you currently have in your casino account?

I recently made a withdrawal and now have $0.

Did you successfully withdraw the winnings mentioned in your initial message? Have you already received the payment? Could you please clarify if the issue has been resolved?

We received the original payment but did not receive payment for the history of the contract during the process.

I apologize, but I don't understand your last message.

During the casino support interaction, I signed up to receive an additional $300.

However, that has not been fulfilled.

Excuse me, but I still don't understand the basis for your belief that the casino agreed to pay you an additional $300. It appears you requested this amount for providing a screenshot, which the casino did not explicitly ask for. They simply requested further information, likely due to a misunderstanding of your initial request.

Additionally, I have not found any confirmation from the casino indicating they agreed to provide this payment, nor do I see a valid reason for such compensation.

Please let me know if there is anything further I can assist you with. If not, I will proceed with closing this complaint.

See the email exchange.

The reason for this is that the casino representative failed to check the game history and lied about not meeting the withdrawal requirements.

I told the person in charge to properly check my game history, but he kept refusing to do so.

I have researched the game history myself and created a screenshot showing that the person in charge is wrong.

However, this is a job that should have been done by a casino representative.

Therefore, I told him that if I were to do the work that you should be paid to do for you, I would obviously get paid for it.

The person in charge agreed and requested screenshots including game history.

At this point, a contract is legally formed.

This is because a verbal or written contract is also a respectable contract.

I did not have to submit a separate screenshot, I just had to report the casino to the license if they kept skipping work and refusing to make withdrawals.

I’m sorry, but this claim is entirely unreasonable. It appears to be a misunderstanding or an unfortunate mistake from the casino support, but regardless, you chose to provide evidence to support your argument, and you successfully made your point. Why would there be any expectation of payment for doing so? I can't imagine a world where everyone just goes around and asks for amends for anything and everything they find slightly unfair or uncomfortable.

Moreover, the casino never agreed to any compensation, and I have reviewed the conversation thoroughly to ensure nothing was missed. After this, your withdrawal was processed and, as you've confirmed in this thread, successfully received. There is nothing further to address here.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.