King Billy Casino (Malta) - Pelaaja kysyy lisenssistä.

Dear Sir or Madam, I would like to know whether this casino has a license for Austria ?! If this is not the case, it is illegal and I want my money back. If this does not happen, I have to turn on my legal protection, as in Austria only Austrian Lotteries are allowed to offer online gambling. Please clarify and answer. Mfg Ing.Kogler G ***

Sehr geehrte Damen und Herren, und zwar möchte ich gerne wissen ob dieses Casino eine Konzession für Österreich aufweist?! Sollte dies nicht der Fall ist dies illegal und ich möchte mein Geld zurück. Sollte dies nicht passieren, muss ich meinen Rechtsschutz einschalten, da in Österreich nur die Österreichischen Lotterien Online Glücksspiel anbieten dürfen. Bitte um Klärung und Antwort. Mfg Ing. Kogler G***

Dear Gernot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, this casino is licensed by MGA and therefore can accept players from Austria.

I have checked terms and conditions and Austria is not stated between restricted countries, so you should not experience any problems playing here:

"3.8 Users from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: Anguilla, Australia, Belgium, Czech Republic, Lithuania, Estonia, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Italy, Jersey, Slovakia, Slovenia, Spain, Turkey, Russia (RU), Ukraine, United Kingdom, United States of America. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy."

Please let us know if there is anything else I could do for you regarding this complaint.

Best regards,

Kristina

Dear Gernot,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.