FEZbet Casino - Player’s struggling to withdraw her winnings.

After the € 150 withdrawal request comparison you have more than € 400 spent I have made several complaints about the withdrawal request that is continuously pending I have closed my account without giving me any explanation

Dear Grazia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you're experiencing difficulties withdrawing your winnings? Was your account successfully verified?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Grazia,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.