The player from Germany has requested withdrawal one week ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
FEZbet Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €203
FEZbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Dear Ladies and Gentlemen,
I made a payout of 203 euros from the provider fezbet on May 2nd.
To date, my deposit is pending and I am being held up by the support that I should be patient and that it will take 3-5 working days for processing. But it's been 8 days now and still nothing. I would be very grateful if you could help me
Kind regards
Amine F****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Amin,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Thank you very much, Amin, for your understanding. I will check back with you on Monday.
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1 year ago
Translation
Money came in today.
Thank you for your effort.
Can definitely recommend you.
Automatic translation:
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1 year ago
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Amin, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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