FEZbet Casino - Player’s deposit has never been credited to his casino account.

I paid € 25 in bitcoins, my wallet says transaction completed but I don't see € 1 in the game account !!

In live chat only apologies !!

Dear Giuseppe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It got to them !!! I have proof of the bitcoin deposit !!

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru. Thank you.

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I understand you are worth less than them! Enjoy my € 25

If you refuse to cooperate, I’m afraid I will be forced to reject your complaint us unjustified. 

Unfortunately, we’re forced to reject this complaint as the player refuses to cooperate.