FEZbet Casino - Player’s account has been restricted.

My account was suddenly limited, dropping from VIP Level 3 to Level 1.

The withdrawal limit suddenly decreased from 800 to just 500.

Whether the money will ever be paid out is also questionable, according to comments on Trustpilot.

Dear christopheeer9506,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FEZbet Casino. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if there have been any delays with the withdrawals you requested?
• Is the 500€ daily withdrawal limit adhered to in your situation?

Looking forward to hearing from you.

Best regards,

Tomas