The player from Austria faced issues with withdrawing money from the casino after his account was limited, dropping from VIP Level 3 to Level 1, which resulted in a decreased withdrawal limit from 800 to 500. The Complaints Team attempted to assist by extending the communication period but ultimately could not proceed due to a lack of response from the player. Consequently, the complaint was rejected.
FEZbet Casino - Player’s account has been restricted.
Amount: €2,200
FEZbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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1 month ago
Translation
My account was suddenly limited, dropping from VIP Level 3 to Level 1.
The withdrawal limit suddenly decreased from 800 to just 500.
Whether the money will ever be paid out is also questionable, according to comments on Trustpilot.
Automatic translation:
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1 month ago
Dear christopheeer9506,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FEZbet Casino. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if there have been any delays with the withdrawals you requested?
- Is the 500€ daily withdrawal limit adhered to in your situation?
Looking forward to hearing from you.
Best regards,
Tomas
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1 month ago
Translation
Good morning Thomas,
I understand that 100%, but isn't it weird that this happens after you request a withdrawal for the first time? Instead of dealing with it, they just put obstacles in your way. The withdrawal was only requested this morning at around 00:30, let's see how it goes. You only get moderately meaningful answers from customer service.
lg Christopher
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4 weeks ago
Being in the same situation, I would be frustrated as well.
Could you please advise whether your withdrawals are being paid out?
Please let me know about any other obstacles in receiving your payout.
