The player from Bulgaria has been informed that his country was on the list of the restricted ones. His winnings have been confiscated and account blocked. We’ve rejected this complaint as per the player’s explicit request.
FatBoss Casino - Player’s winnings have been confiscated.
Amount: €5,000
FatBoss Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello,
I won 5,000 euros in the casino. When I tried to download them, his account was blocked. The casino claims that I do not have the right to have an account because I am from Bulgaria. This is what their T&C says, but when registering there was an option to choose Bulgaria and I decided that the site accepts players from BG. So they let me register, deposit a few times and when I withdraw, the account immediately dissolves. How can you help me? I would judge the casino if necessary.
Greetings
Automatic translation:
Public
Public
4 years ago
Dear Antony,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://www.fatboss1.com/terms-of-use/:
„ You are not allowed to register if you are resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, Turkey, The United Kingdom, Thailand, Vietnam, Cambodia, Mauritius, North Korea, Hungary, Sweden, Norway, Slovenia, Montenegro, Bosnia and Herzegovina, Italy, The Netherlands, The Netherland Antilles, United States of America, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe."
There is no Bulgaria on the list of restricted countries and in the meantime, it is available from a drop-down menu during the registration. Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru.
Since I have found Bulgaria on the list of restricted countries for all the promotional offers:
"The following markets are excluded from receiving and/or using any type of bonus: Albania, Armenia, Belarus, Brazil, Bulgaria, Cambodia, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, The Netherland Antilles, Philippines, Poland, Serbia, Turkey, Ukraine, The United Kingdom, U.S.A.
Players from Germany depositing with Neteller or Skrill do not qualify for the welcome bonus."
Therefore, please advise if you have accumulated your winnings with or without an active bonus? If it was a bonus offer, have you redeemed it, or it has been activated automatically in your account?
Looking forward to hearing from you. I hope we will be able to help you as soon as possible
Best regards,
Petronela
