FatBoss Casino - Player’s winnings have been confiscated.

Hello,

I won 5,000 euros in the casino. When I tried to download them, his account was blocked. The casino claims that I do not have the right to have an account because I am from Bulgaria. This is what their T&C says, but when registering there was an option to choose Bulgaria and I decided that the site accepts players from BG. So they let me register, deposit a few times and when I withdraw, the account immediately dissolves. How can you help me? I would judge the casino if necessary.

Greetings

Dear Antony,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://www.fatboss1.com/terms-of-use/:

„ You are not allowed to register if you are resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, Turkey, The United Kingdom, Thailand, Vietnam, Cambodia, Mauritius, North Korea, Hungary, Sweden, Norway, Slovenia, Montenegro, Bosnia and Herzegovina, Italy, The Netherlands, The Netherland Antilles, United States of America, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe."

There is no Bulgaria on the list of restricted countries and in the meantime, it is available from a drop-down menu during the registration. Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru.

Since I have found Bulgaria on the list of restricted countries for all the promotional offers:

"The following markets are excluded from receiving and/or using any type of bonus: Albania, Armenia, Belarus, Brazil, Bulgaria, Cambodia, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, The Netherland Antilles, Philippines, Poland, Serbia, Turkey, Ukraine, The United Kingdom, U.S.A.

Players from Germany depositing with Neteller or Skrill do not qualify for the welcome bonus."

Therefore, please advise if you have accumulated your winnings with or without an active bonus? If it was a bonus offer, have you redeemed it, or it has been activated automatically in your account?

Looking forward to hearing from you. I hope we will be able to help you as soon as possible

Best regards,

Petronela

We’ve rejected this complaint as per the player’s explicit request.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.