The player from Brazil had been unable to process a withdrawal due to a recurring error message suggesting a pending withdrawal. His account had been verified and the casino had assured him of a resolution. After the issue had been raised with the Complaints Team, the casino's representative had confirmed that they were investigating the matter. Following the intervention of the Complaints Team, the casino had resolved the issue and the player had been able to withdraw his winnings. The player had expressed satisfaction with the casino's resolution of the issue.