The player from Germany requested multiple withdrawals from the casino. The winnings weren't received yet. The player confirmed the issue was resolved.
The player from Germany requested multiple withdrawals from the casino. The winnings weren't received yet. The player confirmed the issue was resolved.
The player from Germany requested multiple withdrawals from the casino. The winnings weren't received yet. The player confirmed the issue was resolved.
Ladies and Gentlemen
I've been playing in the N1 group for several years and in the DAMA LV group for about 1 year. Here I have almost always had positive experiences and I really enjoy playing in casinos such as e.g. Oshi.io, 7Bit, Bitkingz, Fastpay and many more.
Over time I have made a lot of deposits, some of which are high (don't worry, the money I'm gambling away, even if it's significantly more than others, isn't a problem for me). My account is verified at all the casinos where I play and the payouts have never been a problem. Due to the sometimes high stakes that I play, I have of course also had high "hits" from time to time, such as around €30,000 at Oshi and €25,000 at 7Bit. Payouts were never a problem here and went smoothly. Of course, the counter-calculation plus and minus is negative for me too, but you have to accept that when you play.
Now on Tuesday 4/21/2023 I had a very enjoyable evening at Fastpay Casino. That night I got extremely lucky in two games and was able to get two nice hits at high revs. I had already worked my way up to around €12,000 and then had a "hit" in the free spins in Bomb Bonanza with a €50 bet of around €28,000. Shortly thereafter I changed the game and at Fruitparty 2, even without free spins, I had a "hit" of around €18,500. So I had a balance of about €58,000 in my account.
Of course you can imagine the joy.
Since I have only had good experiences with Fastpay so far and my account is fully verified, I was able to request the first payout. The first payout of €4800 and the next two payouts of €5000 each came without any problems, just as I am used to with the DAMA LV Group.
Then an email came with the following content:
Hello Frank Winnewisser!
Please, be informed that your account will be closed according to the p.3.6 of our T&C:
3.6 Fastpay Casino reserves the right to refuse the service (and to close the account) to the visitor, without explaining the reasons.
https://fastpay-access.com/en/terms-and-conditions
After withdrawal of your balance your account will be closed finally, unfortunately.
Please, do not create new accounts in the casino.
Best regards,
FastPay casino team.
I was surprised by this email, but even in Las Vegas, casinos can ban customers who are too lucky at the casino in question.
I would have loved to continue playing in Fastpay and I would certainly have gambled away some of my winnings.
The email clearly stated that the account would be closed once the entire payment had been made.
So I paid out my remaining balance (€43,000) over 8 x €5,000 and 1 x €3,000 and the payments were confirmed. After that I couldn't log in to the casino anymore.
I've been waiting for all the payments since Saturday, March 25th, 2023.
I am in contact with the casino and they wanted a statement from my account from 03/15/2023 - 04/04/2023, which I provided yesterday morning.
The nice employees made an effort and always wrote to me not to worry and to pass it on to the finance department and I would receive information.
Since I haven't received any feedback since noon yesterday, even after asking twice, I thought I'd ask you for your opinion and ask for your help, since I've selected all the casinos I play through your website.
No bonus or free spins have ever been used by me
I don't have duplicate accounts
I never used a VPN
I have already received several payouts from the casino (so my account is fully verified and confirmed)
So far I've only had good experiences with DAMA LV, recommended it to others, uploaded winning videos and given very good reviews.
I would like to say explicitly that I am NOT upset, just because of the high amount and the fact that my account has now been closed and the payouts have been very quick so far, I want the matter to be clarified quickly and I do not want to be put off for long with the high payout.
A part of this profit will anyway be reinvested in the DAMA LV Group or N1 Group.
Even with this small issue at the moment I would like to remain loyal to the group, I have no grudges, but I would like the matter to be clarified at short notice and receive the payments.
I look forward to your feedback/help.
I wish you a pleasant evening and send many greetings
Frank Winnewisser
Sehr geehrte Damen und Herren,
ich spiele seit mehreren Jahren bei der N1 Gruppe und seit ca. 1 Jahr durchgehend bei der DAMA LV Gruppe. Hier habe ich fast durchweg positive Erfahrungen gemacht und spiele sehr gerne in Casinos wie z.Bsp. Oshi.io, 7Bit,Bitkingz,Fastpay und viele mehr.
Über die Zeit habe ich sehr viele und auch hohe Einzahlungen getätigt ( keine Sorge, das Geld das ich verspiele, auch wenn es deutlich mehr ist als bei anderen, stellt keine Problematik bei mir da ). Bei allen Casinos, wo ich spiele, ist mein Konto verifiziert und die Auszahlungen stellten nie ein Problem dar. Durch die teilweise hohen Einsätze,die ich spiele, hatte ich natürlich von Zeit zu Zeit auch hohe "Treffer" wie zum Beispiel ca. 30.000 € bei Oshi und 25.000 € bei 7Bit.Hier waren die Auszahlungen nie ein Problem und gingen problemlos. Natürlich ist die Gegenrechnung plus und minus auch bei mir im negativen Bereich, aber das muss man in Kauf nehmen, wenn man spielt.
Jetzt hatte ich am Dienstag, den 21.04.2023 einen sehr erfreulichen Abend im Fastpay Casino. An diesem Abend hatte ich in zwei Spielen extrem Glück und konnte bei hohen Umdrehungen zwei schöne Hits bekommen. Ich hatte mich schon auf ca. 12.000 € hoch gearbeitet und dann in Bomb Bonanza einen "Hit" in den Freispielen bei 50€ Einsatz von ca. 28.000 € erzielt. Kurz danach habe ich das Spiel gewechselt und bei Fruitparty 2, auch ohne Freispiele einen "Hit" von ca. 18.500 €. Somit hatte ich ein Guthaben von ca. 58.000 € auf meinem Konto.
Die Freude darüber können Sie sich natürlich vorstellen.
Da ich bei Fastpay nur gute Erfahrungen bisher gemacht habe und mein Konto voll verifiziert ist, konnte ich die ersten Auszahlung beantragen. Die erste Auszahlung von 4800 € sowie die zwei nächsten Auszahlungen von jeweils 5000 € kamen ohne Probleme, so wie ich es bei der DAMA LV Gruppe auch gewohnt bin.
Dann kam eine Mail mit folgendem Inhalt:
Hello Frank Winnewisser!
Please, be informed that your account will be closed according to the p.3.6 of our T&C:
3.6 Fastpay Casino reserves the right to refuse the service (and to close the account) to the visitor, without explaining the reasons.
https://fastpay-access.com/en/terms-and-conditions
After withdrawal of your balance your account will be closed finally, unfortunately.
Please, do not create new accounts in the casino.
Best regards,
FastPay casino team.
Diese Mail hatte mich verwundert, aber selbst in Las Vegas, können Casinos bei Kunden, die zu viel Glück in dem jeweiligen Casino haben, eine Sperre vergeben.
Ich hätte sehr gerne in Fastpay weiter gespielt und mit Sicherheit auch noch einiges von meinem Gewinn verspielt.
In der Mail stand klar drin, das das Konto nach gesamter Auszahlung geschlossen wird.
Somit habe ich mein verbleibendes Guthaben ( 43000 € ) über 8 x 5000 € und 1x 3000 € zur Auszahlung gebracht und die Auszahlungen wurden bestätigt. Danach konnte ich mich in dem Casino nicht mehr anmelden.
Seit Samstag, den 25.03.2023 warte ich jetzt auf die ganzen Auszahlungen.
Ich stehe mit dem Casino in Kontakt und diese wollten von mir einen Kontoauszug meines Kontos vom 15.03 - 04.04.2023 , welchen ich Gestern Morgen zur Verfügung gestellt habe.
Die netten Mitarbeiter waren bemüht und haben mir immer geschreiben, das ich mir keine Soregen machen soll und Sie es an die Finanzabteilung weiter geben und ich eine Info bekomme.
Da ich seit Gestern Mittag, auch nach 2 maliger Anfrage leider keine Rückmeldung mehr erhalten habe, dachte ich, ich frage Sie nach Ihrer Meinung und Bitte Sie um Hilfe, da ich alle Casinos die ich spiele durch Ihre Website ausgesucht habe.
Es wurde nie ein Bonus oder Freispiele von mir verwendet
Ich habe keine doppelten Konten
Ich benutzte nie einen VPN
Ich habe vom Casino schon mehrere Auszahlungen erhalten ( somit ist mein Account voll verifiziert und bestätigt )
Ich habe bisher nur gute Erfahrungen mit DAMA LV gemacht, diese weiter empfohlen, Gewinnvideos hoch geladen und sehr gute Beurteilungen gegeben.
Ich möchte ausdrücklich sagen, das ich NICHT verärgert bin, nur aufgrund der hohen Summe und der Tatsache das mein Konto jetzt geschlossen wurde und die Auszahlungen bisher sehr schnell gingen, den Sachverhalt schnell geklärt haben möchte und mit der hohen Auszahlung nicht lange hingehalten werden will.
Ein Teil dieses Gewinnes wird sowieso wieder in die DAMA LV Gruppe oder N1 Gruppe investiert werden.
Auch durch dieses kleine Thematik im Moment möchte ich der Gruppe weiter treu bleiben, hege keinen Groll, aber möchte die Sache kurzfristig geklärt haben und die Auszahlungen erhalten.
Ich freue mich auf Ihre Rückmeldung/Hilfe.
Ich wünsche einen angenehmen Abend und sende viele Grüße
Frank Winnewisser
Dear Winne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
As you pointed out casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Let me say we can’t penalize the casino for closing your account.
Could you please advise what the casino says regarding your withdrawal requests? We generally allow casinos 14 days to process withdrawals before we intervene. If there is any relevant communication between you and the casino, please forward it to my email at tomas@casino.guru, or alternatively post it here.
Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Winne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
As you pointed out casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Let me say we can’t penalize the casino for closing your account.
Could you please advise what the casino says regarding your withdrawal requests? We generally allow casinos 14 days to process withdrawals before we intervene. If there is any relevant communication between you and the casino, please forward it to my email at tomas@casino.guru, or alternatively post it here.
Thank you very much in advance for your reply.
Best regards,
Tomas
I'm really sorry for opening this complaint too soon!
The money has just been credited to my account in full!
Woohoo, I'm happy!
So, as I wrote above, I can absolutely recommend fast pay casino!
Please close the case
Es tut mir wirklich leid, dass ich diese Beschwerde zu früh eröffnet habe!
Das Geld ist eben in voller Summe auf meinem Konto eingegangen!!
Juhuu, ich freue mich!
Somit, kann ich fast pay Casino wie ich aber oben schon geschrieben hatte, absolut weiter empfehlen!
Bitte schließen Sie den Fall
Dear Winne,
I'm glad to hear that you ended up receiving your funds. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
Dear Winne,
I'm glad to hear that you ended up receiving your funds. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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