The player's unable to withdraw his money due ongoing verification. The complaint was closed as the player lost his money.
Fairspin Casino - The player's unable to withdraw his money.
Amount: Can$2,100
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I have made many deposits and about 3 withdrawals, i go to make another withdrawal yesterday after getting balance up to 2100 but all of a sudden my account can not be verified… again.?? So damn frustrating and irritating, especially after depositing many times!!
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2 years ago
Hello thoody11,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the casino may ask for additional documentation anytime and the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 years ago
This happened 2 days ago and previously a month ago, i submitted my canadian Identification twice, not sure why i can go from verified to not verified again when i win, and i already lost the money since they have had me waiting, seems intentional honestly!
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2 years ago
Dear thoody11,
Unfortunately if you have lost the money, there is nothing we can do anymore.
I'm sorry that we could not help you out more in this case. Be sure to let us know in case you will come across any other trouble again in the future with any online casino.
Regards,
Nick
