Fairspin Casino - Player’s withdrawal has been delayed.

Estou a mais de 10 dias a espera de um levantamento de 1900 euros e a única coisa que me sabem dizer no chat e para esperar quando a política são 10 dias úteis dos quais já passaram , levantamento efectuado no dia 29 de outubro e até agora nada . E ridículo pois para depositar e em 3 mim agr para depositar nem sei se vou ter o dinheiro .

Dear Bleak216,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ja passou 10 dias úteis e continua em

anfamento nem aceite a transação foi ainda ….

Hi!

We are sorry that you have encountered such an issue. We have already reached out to you via e-mail presenting with a solution to this situation.

Respectfully,

Fairspin

Enviaram

me e mail a dizer para dar uma Wallet de crypto moedas para enviarem o dinheiro , problema é que nao tenho nem quero nada disso eu depositei em

euros quero em euros

Pois se tivesse Wallet e tivesse crypto e percebesse disso tinha depositado crypto , portanto eu depositei euros tinham método de levantamento por conta bancária foi a que eu pus . Não quero levantamentos em crypto mas sim o dinheiro em euro

Hi!

Sorry for the delay

Our specialists have been working hard on fixing all the issues with your payment method, and we’re glad to inform you that we expect your withdrawal request to be processed within the next 24 hours.

However, in order to receive it, please, make a new withdrawal request and we will make sure to process it as soon as possible. In case, of any additional issues to occur we will reach out to you and inform about all the details 

Respectfully, 

Fairspin

Hi!

We would like to inform you, that your withdrawal requet has alredy been processed and sent to you.

Please, expect the funds soon to arrive to your balance.

Respectfully,

Fairspin

Na recebi obrigado pela a ajuda

Ja*

Já recebi o levantamento mas tenho outra reclamação a fazer .

1 depositei 50 euros foi rejeitado pelo site mas o dinheiro saiu da minha conta e ainda não voltou . Depois Depositei mais 50 euros há mais de 3 horas e até agora no site da Fairspin diz em processamento .

dinheiro já saiu da minha conta bancária nos ambos depositos

Thank you very much, Fairspin Casino team, for your assistance with this case.

Dear Bleak216,

I'm happy to hear that you received your initial payout. Could you please advise if both deposits are missing or if only one of them got lost on the way?

1 deles o outro foi rejeitado pela fairspin

Hi

Thank you for letting us know about this problem.

The rejected withdrawal is expected to be returned to your card automatically within the 14 days since rejection took place. Unfortunately, since the withdrawal is rejected we are unable to provide you with additional assistance regarding this topic which is why we recommend reaching out to your bank for additional details and support.

Regarding the deposit that is depicted as "Processing": We would love to help you with this instance, however in order for us to conduct an investigation regarding this transaction additional details are required. Please, provide us with receipt of a transaction that is depicted as "processing" in the form of PDF files provided by your bank. Once we receive this information we will conduct and investigation and make sure to do everything we can to secure your funds.

Please, send said PDF files to us via e-mail at support.en@fairspin.io or LiveChat

Respectfully,

Fairspin

Thank you very much, Fairspin Casino team, for assisting with this issue.

Dear Bleak216,

Could you please provide all the requested documents at your earliest convenience?

Dear Bleak216,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.