The player from Estonia is experiencing issues with a withdrawal due to an ongoing security check. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Fairspin Casino - Player's withdrawal has been delayed.
Amount: 20 mBTC
Fairspin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Fairspin Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Withdrawal has been In Process for 21 days.
Support told me that my withdrawal is under "Security check", and that theres no timetable or deadline.
They also recommended to me that i should continue betting, so they could finish their "security check" faster, which is laughable.
My account is fully KYCd.
Public
Public
2 years ago
Dear Henri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please? Which games you’ve been playing (live games, slots, multiplayer,...)?
If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
