The player from Brazil had encountered issues with Fairspin, as his winnings had not been deposited since January 29th, despite the casino's website having indicated that the transaction was complete. The issue had been resolved when Fairspin contacted the player and informed him that the winnings had been deposited into a different bank account. The player had confirmed this and expressed gratitude for the quick resolution of his issue. The complaint had been subsequently marked as 'resolved' by the complaints team.
Fairspin Casino - Player’s winnings are delayed.
Amount: 365 ₮
Fairspin Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
I have been waiting since January 29th for Fairspin to deposit my winnings. I have contacted them several times through chat and they told me that they are having issues with the deposit. On the website, it shows as completed but the stated amount never appeared in my account.
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8 months ago
Dear Jblguilherme,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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8 months ago
Translation
Today Fairspin contacted me and told me that my winnings were deposited on January 31st, but it was in another bank, I looked at my balance and it had actually been deposited since January 31st, it turned out that the first withdrawal I made came to my Bradesco bank account and this second withdrawal was deposited into my C6 bank account, which I haven't used for some time.
The
Thank gurucassino and Fairspin for the quick service in my case, I am very grateful, sorry for any inconvenience…
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8 months ago
Dear Jblguilherme,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
