Fair Go Casino - Player's account has been closed after withdrawal request.

I deposited clean with my debit card and proceeded to win $403 aud. I played the 1x playthrough required for a clean deposit and proceeded to request a withdrawal via Bitcoin to an address I had deposited from and withdrawn to before on this account. No one else has every used the address but the very next day they close my y account and claim the "payment instrument" had been used on someone else's account before and that my withdraw was denied and my account was closed. All this is completely untrue and they are just withholding my money arbitrarily and I can't get help thru the onsite chat nor a response via correspondence to the email I received.

Dear Joshwillmakeit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you used this payment method before at this casino?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Joshwillmakeit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The payout instrument yes. I have used the Bitcoin wallet address across many different casinos but this one specifically. And apparently what happened was at slotocash my significant other used my Bitcoin wallet address and they are affiliated with fairgo, which I was not aware of her usage of my address nor the two casinos affiliation. It's a bit odd to me that although I have my own account at slotocash that I've withdrawn to the address in question in the past yet they paid my girlfriend's withdrawal at slotocash to that address only to now punish me the actual address holder on a completely different site

Thank you very much for your reply, Joshwillmakeit. Have you tried to explain the situation to the casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Joshwillmakeit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.