F1 Casino - Player believes casino gameplay is unfair.

I have played on this casino since 3 month. I have done a lot of payments but not any win is possible. I used also a lot bonuses without any chance to win anything. After all deposits the player lost immediately all spins because all spins are lost. This casino i think is unfair.

Dear trzebiatowskisabine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, share it here or to my email at tomas@casino.guru

With the information you provided so far, we don’t have any evidence that something unfair is going on. Please do not hesitate to contact me if there is anything else I can do for you regarding your complaint.

Best regards,

Tomas

Dear trzebiatowskisabine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.