The player from Japan observed that his balance was decreasing unexpectedly while betting $0.1 on autoplay and questioned whether this was due to a machine failure. The Complaints Team requested additional information to assist with the issue, extending the response time for the player. However, due to the lack of response from the player, the complaint was rejected as further investigation was not possible.
Europe777 Casino - Player questions sudden balance decrease.
Amount: €200
Europe777 Casino
Safety Index:Below averageSafety Index
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5.6
Europe777 Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
This is not a complaint but a question, 
I noticed that my balance suddenly started decreasing when I bet $0.1 on autoplay.
Machine failure?
Automatic translation:
Public
Public
1 month ago
Dear kuratamanabu32,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?
I will be patiently waiting for your reply.
Best regards,
Kristina
