Exclusive Casino - The player's self exclusion failed.

Hello Georgey1230,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Exclusive Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise the exact date you requested to close your account? Did you mention any gambling issues or addiction to the casino in your request? How much did you deposit since your account was supposed to be closed? Is your account currently still active?

When was the last time you spoke to the casino and what did they respond?

Looking forward to your answer.

Regards,

Nick

Hello Georgey1230,

Please understand that without specifically mentioning gambling addiction or issues, the casino is not obligate to close your account. In your first request you complained about not winnings anything so it is not considered as a request for help for addiction. As the casino closed your account right after you let them know about your issue, we must consider that the casino did everything by their terms.

I asked to close my account no worries

Can you please forward the actual e-mail where you did mention gambling addiction or issues and asked for self exclusion?

I told everyone two weeks ago that the posted $200 in my bitcoin account and apologized they said they made a mistake and should have closed my account immediately but credited me all my deposits since my requested self exclude date.

Reply to what?

So do I understand it correctly that your deposit has been refunded and the issue is resolved?

Yes sir Nick they were very nice and understanding they said they made a mistake and corrected it immediately ✌️👍💯

Thank you Georgey1230 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick