The player is unsatisfied with the casino support and complains that it is impossible to win. The complaint was rejected as the player stopped responding.
Evolve Casino - The player is unsatisfied with the overal casino experience.
Amount: €1
Evolve Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Evolve Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I warn there is no support.
The live chat can do nothing.
Account blocking impossible despite email as requested by Live Chat.
No reply to mail.
It's not a fair casino.
Win chance 0%
hands off
Automatic translation:
Public
Public
2 years ago
Hello Gricko40,
Thank you very much for submitting your complaint and I'm sorry to hear about your issue with Evolve Casino.
Please allow me to ask you a few more question before we would move forward.
Could you please advise if there has been any suspicion and why regarding of the casino games or payment system? Did you lose any money because of that?
The chance of winning is casino is mostly based on game provider which has a specific RNG and the casino can't manipulate with that number.
Regarding to the account closure, isn't there any option to close your account manualy inside the casino's "account management" system?
Looking forward to your answer.
Regards,
Nick
