Evolve Casino - Player has been struggling to withdraw his winnings.

For 2 weeks i was trying to withdraw money from my acc, wrote mails, talked with customer support, to try and resolve my problem, and problem was after my 3 withdrawals of 130k nok in total, they removed option to withdraw money from acc, when i withdrew 130k it was struggle for 2 weeks to process withdrawal, so from 1st 240k nok i went down to 130k and they paid out after that i was trying for 2 weeks to get back option to withdraw money but didnt recived any answer from casino, and didnt recived any help from customer support, last thing they saod to me was that they have peoblem with money transfer to Norway. Personally i think its BS, and that doesn't meen that they can remove that option from acc, they could just process withdrawal and payeout when they fix problem if they had 1. Long story short, 90k that i wanted to withdraw for 2 weeks i lost of course and i cant close acc now also.every gambler know the more money stays on casino account more likely you will go back and burn some of it, and i think that was their strategy to hold me on hook until i burn it all.This casino is big scam and for high roller players is nightmare, they probably payout small amounts and big wins they hold until the last moment. 48h is max time to process withdrawal i was begging them after 7 days for next 7 days to process it so i dont burn it, in all that time i come short for 110k 1st time and 90k 2nd time. Stay away from this casino!!!!

Dear Relacom,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

The variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I’m sure you understand that I don’t work for Evolve Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem. 

Unfortunately, we can't help you to retrieve your lost winnings. I can only recommend contacting us next time before it's too late. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.