The player from Quebec is experiencing a delay in receiving a withdrawal that was supposed to take 48 hours according to the casino's policy. He has had no updates and received no assistance from the support team. The complaint was resolved as the player received his money.
Evolve Casino - Delayed withdrawal for player.
Amount: Can$605
Evolve Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Evolve Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I made a withdrawal request since 29 Jully, the 48h are past, and Still have no UPDATE from my withdrawal, the support team dont want to do something.
Ive played a lot of mountberg BV licence casino and withdrawal are Quick but at Evolve.. everything is bad
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1 year ago
Hello doritos3366,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evolve Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
I confirm that i receive my Winning after complain to this casino.
But i Will never Play again to this casino
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1 year ago
Dear doritos3366,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
